Travelers from Singapore Can Now Access 24/7 Multilingual Online Doctor Consultations in Japan

M3 Career — Thu, 13 Nov 2025 16:00:00 +0900

TOKYO, Nov. 13, 2025 /Kyodo JBN/ --
M3 Career, Inc.
Travelers from Singapore Can Now Access 24/7 Multilingual Online Doctor Consultations in Japan -- M3 Career's HOTEL de DOCTOR 24 Provides Peace of Mind During Unexpected Illness

HOTEL de DOCTOR 24, a specialized online medical consultation service provided by M3 Career, Inc., offers seamless 24-hour access to healthcare for international travelers facing difficulties obtaining medical care in Japan. While HOTEL de DOCTOR 24 has been available in Japan since April 2025 -- and already used by travelers from Singapore -- this marks the first official introduction of the service to the Singapore market, ensuring that future visitors can access trusted medical support during their stay in Japan.

Image: https://cdn.kyodonewsprwire.jp/prwfile/release/M108722/202511068598/_prw_PI1fl_9iVH9N91.png

Falling ill abroad can be stressful -- especially in Japan, where language barriers and long clinic wait times often disrupt travel plans. These challenges can be even greater during family trips or when traveling with elderly companions.

HOTEL de DOCTOR 24 solves these issues by providing fast, multilingual medical access directly from hotel rooms. Consultations start in as little as 30 minutes after booking. The platform supports 22 languages, with professional interpreters connecting patients and licensed doctors via secure video call to ensure clear and accurate communication.

The service partners with over 170 accommodations across Japan, including major international hotel brands such as Hilton, Marriott, and LXR Hotels & Resorts. Guests receive professional medical support from the comfort and safety of their room -- without traveling or waiting in crowded clinics.

Key Benefits for Travelers
- Rapid Access: Consultations begin within 30 minutes -- no travel or long queues required
- Multilingual Expertise: Supported in 22 languages for stress-free, accurate communication
- Nationwide Coverage: Available across Japan, with quick issuance of medical certificates for urgent needs such as flight rescheduling due to illness, including cases involving children or elderly travelers

Real-world Cases
The service recently supported a teenager with acute abdominal pain, issuing a same-day certificate to reschedule a flight. It also assisted an elderly cruise passenger in Aomori by arranging a prompt medication refill while the ship remained docked.

Bookmark for Peace of Mind
HOTEL de DOCTOR 24 encourages inbound travelers to bookmark its official website ( https://www.hoteldedoctor24.com/ ) before visiting Japan. Quick access to trusted care can make a vital difference in an emergency.

Service Overview (Summary)
- Fee per Consultation: JPY 55,000 (includes consultation, interpretation, and certificate/prescription issuance; medication not included)
- Required Items: Passport, credit card or mobile wallet, and smartphone/tablet/PC
- Available for users aged 6 and above

About M3 Career, Inc.
M3 Career, Inc., a group company of M3, Inc. (TSE: 2413), develops innovative solutions that enhance healthcare access in Japan.

For more details, please visit: https://kyodonewsprwire.jp/attach/202511068598-O1-L618711G.pdf

M3 Career Releases 24/7 Medically Interpreted Online Consultation Service "HOTEL de DOCTOR 24" ...

M3 Career — Tue, 01 Jul 2025 17:00:00 +0900

TOKYO, July 1, 2025 /Kyodo JBN/ --
M3 Career, Inc.
M3 Career Releases 24/7 Medically Interpreted Online Consultation Service "HOTEL de DOCTOR 24" across Japan

- Providing Peace of Mind for Tourists Facing Sudden Illness during their Travel -

M3 Career, Inc., headquartered in Minato-ku, Tokyo, has announced the expansion of its nationwide "HOTEL de DOCTOR 24" service, an online medical consultation for international visitors to Japan.

Image1: https://cdn.kyodonewsprwire.jp/prwfile/release/M108722/202506241116/_prw_PI1fl_kOGVJ4g7.png

Previously available only at affiliated accommodation facilities, this nationwide rollout makes the service a more accessible and reassuring healthcare option for international tourists traveling throughout Japan.

"HOTEL de DOCTOR 24" enables individuals of any nationality to receive multilingual online medical consultations through medical interpreters, eliminating language barriers. When feeling unwell, users can consult a doctor from the comfort of their hotel room or other familiar surroundings, without the stress of finding a medical institution in an unfamiliar area or worrying about communication.

Following a doctor's diagnosis, a prescription can be sent to a nearby pharmacy for convenient medication collection. Furthermore, if the user is planning to travel, the prescription can be sent to a pharmacy near their next destination, alleviating concerns about managing health conditions during their trip.

Background and Strengths of Nationwide Expansion
This nationwide coverage has been made possible by establishing a robust medical care system, with over 2,000 doctors expressing their interest in registering for the service. Leveraging M3 Career's strength -- the medical professional network of "m3.com," a medical information site on which over 340,000 doctors (approximately 90% of medical doctors in Japan) are registered -- the company has built a system to rapidly provide high-quality medical consultations 24 hours a day. A key feature of the service is its matching system, which allows consultations to begin as quickly as one hour after booking, addressing sudden illnesses effectively.

Benefits for International Visitors
Image2: https://cdn.kyodonewsprwire.jp/prwfile/release/M108722/202506241116/_prw_PI4fl_5vu0lhK6.jpg

When international visitors become sick during their stay in Japan, differences in language and healthcare systems can make finding appropriate medical care challenging. In particular, medications available without a prescription in their home countries often require a doctor's diagnosis in Japan, a situation the Ministry of Health, Labor and Welfare* also identifies as a challenge. "HOTEL de DOCTOR 24" addresses these less visible issues, providing an environment where visitors can receive medical care with peace of mind. The ability to consult with a doctor (with medical interpretation) in the privacy of a hotel room and then collect medication from a local pharmacy offers significant convenience for international tourists.

Collaboration with Accommodation Facilities and Future Outlook: https://kyodonewsprwire.jp/attach/202506241116-O1-e5U55wKz.pdf

Commitment to Social Contribution: https://kyodonewsprwire.jp/attach/202506241116-O2-d00jn417.pdf

Usage Examples: https://kyodonewsprwire.jp/attach/202506241116-O3-dJ9RxeC7.pdf

"HOTEL de DOCTOR 24" Service Overview
- Name: HOTEL de DOCTOR 24
- Target for introduction: Hotels, ryokan (Japanese inns), guesthouses, and other accommodation facilities
- Accommodation facility URL: https://www.hoteldedoctor24.com/hotel/
- Target for reservations: International visitors to Japan
- Fee per consultation: 55,000 JPY
This fee includes the consultation fee, medical interpretation, medical certificate, medical expenses receipt, and prescription* issuance fee.
*Medical certificates and prescriptions will be issued if a doctor deems them necessary. Medication costs are not included.
- Reservation site URL: https://www.hoteldedoctor24.com/
- Consultation: Provided by affiliated medical institutions as private medical treatment (not covered by Japanese public health insurance)
- Required Items: Passport, credit card, "Zoom" download on smartphone/tablet/PC

How the service works: https://cdn.kyodonewsprwire.jp/prwfile/release/M108722/202506241116/_prw_PI3fl_85LWT5kH.png

About M3 Career, Inc.
Company Name: M3 Career, Inc.
Established: December 2009
Representative Director: Toshiki Numakura
URL: https://www.m3career.com/

法人別リリース

Travelers from Singapore Can Now Access 24/7 Multilingual Online Doctor Consultations in Japan

M3 Career Releases 24/7 Medically Interpreted Online Consultation Service "HOTEL de DOCTOR 24" ...