NTT Communications and Partner Carriers Agree to Strengthen Global Network Service Reliability


2013/2/27 14:00

TOKYO, Feb. 27 /Kyodo JBN/ --

NTT Communications Corporation

NTT Communications and Partner Carriers Agree to Strengthen Global Network Service Reliability during Arcstar Carrier Forum 2013

NTT Communications Corporation (NTT Com) announced on February 27 that the company and its global telecommunications-carrier partners agreed on a range of measures to further enhance Arcstar (TM) Global Network Services during the Arcstar Carrier Forum 2013 in Japan on February 26 and 27. The Arcstar Carrier Forum is an international conference organized by NTT Com to discuss strategies for strengthening Arcstar-branded managed network services for multinational corporations.

This year, 20 partner carriers agreed on numerous best practices aimed at improving service availability, lowering outages per line, improving time to repair, strictly adhering to service-delivery deadlines and providing customers with real-time information and detailed disclosure of failures and related follow-up.

In discussions concerning this year's major topic, "Transparency for Transformation," the participants considered how to improve service quality in terms of design, delivery, operation and maintenance, with a special emphasis on customer satisfaction. Carriers shared their methods for monitoring and restoring services, including what and how frequently they communicate with a customer in the event of a malfunction. They also agreed on the critical importance of maintaining network quality while advancing network technologies, such as OpenFlow network virtualization, in the era of cloud computing.

In celebration of this tenth gathering of the Arcstar Carrier Forum since 2000, NTT Com presented awards to carriers for the most outstanding quality-enhancement practices and achievements.

NTT Com Partner Carriers that Attended the Arcstar Carrier Forum 2013

Australia: Singtel Optus Pty Limited

China: China Telecommunications Corporation

France: Orange Business Services

Hong Kong: Hutchison Global Communications Limited

India: Bharti Airtel Limited

India: Tata Communications Limited

Indonesia: PT Indosat Tbk

Korea: KT Corporation

Malaysia: Telekom Malaysia Berhad

Philippines: Philippine Long Distance Telephone Company

Singapore: Singapore Telecommunications Limited

Singapore: StarHub Ltd

South Africa: Internet Solutions

Taiwan: Chunghwa Telecom Co., Ltd.

Thailand: CAT Telecom Public Company Limited

UK: Interoute Communications Limited

USA: Level 3 Communications, LLC

USA: Verizon Communications Inc.

USA: Virtela Technology Services Incorporated

Vietnam: Vietnam Posts and Telecommunications Group

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