Cellular Sales Chooses Cellebrite DeskTop to Increase Customer Satisfaction
Cellular Sales Chooses Cellebrite DeskTop to Increase Customer Satisfaction
PR58453
PARSIPPANY, New Jersey and KNOXVILLE, Tennessee, Oct. 31, 2012 /PRN=KYODO JBN/--
New Cellebrite DeskTop will give 550 stores 20x faster data transfers to reduce
store wait times
Cellebrite, the leading provider of mobile data transfer solutions, and
Cellular Sales, the nation's largest Verizon premium wireless retailer,
announced today that Cellular Sales has selected the Cellebrite DeskTop to all
550 stores to perform secure, rapid transfers of data from customers' old
phones to their new devices. As a result, Cellular Sales customers will
experience effortless transitions, even when moving between phones from
different manufacturers, carriers, or operating systems. Cellular Sales
decision to upgrade to the DeskTop from Cellebrite's previous generation UME-36
was based on a successful pilot that showed the DeskTop reduced the time sales
representatives spent transferring data by up to 95%. This improvement in
productivity will raise customer satisfaction and allow Cellular Sales to offer
the service where they could not practically do so previously - for the large
transfers common among smartphone users.
(Logo: http://photos.prnewswire.com/prnh/20140202/667552 )
"Large data transfer requests from smartphone customers were taking close to
twenty minutes of our sales agents' time. In our extensive pilot of the
Cellebrite DeskTop, it performed the same transfer in about two minutes," said
James Thome, COO of Cellular Sales. Thome continued, "This dramatic improvement
will have an immediate impact on customer experience and sales agent
productivity. Over the past couple months, every Cellular Sales store has been
equipped with Cellebrite's advanced technology to provide the best possible
retail experience for our customers."
"Customer satisfaction increases when mobile retailers transfer customers'
valuable data from their old phones to their new devices," said Jim Grady, CEO
of Cellebrite USA. "Cellular Sales decision to deploy over 3700 DeskTops
demonstrates their confidence in Cellebrite and appreciation for the value of
superior customer experiences in their retail locations. Upgrading to these
next generation platforms gives Cellular Sales the ability to activate
additional services in the future - like Cellebrite Diagnostics, a fast, easy
way to resolve phone complaints on the spot, especially those related to
battery complaints."
About Cellebrite
Cellebrite provides operators and retailers with advanced solutions to enhance
customer experience, improve satisfaction, reduce cost, and generate revenue.
With delivery channels in-store, on-device, and over the web, mobile retailers
can take advantage of Cellebrite's full suite of mobile retail solutions:
diagnostics, phone-to-phone content transfer, backup and restore, automated
phone buyback, and application and content delivery. In addition, Cellebrite
offers retailers monitoring, statistics and analysis of all activities.
Cellebrite is a world leader in the mobile retail market, the company has more
than 150,000 units deployed at more than 200 mobile operators and retailers
globally, representing well over 100,000 stores handling hundreds of millions
of transactions a year.
Founded in 1999, Cellebrite is a subsidiary of the Sun Corporation, a publicly
traded Japanese company (6736/JQ).
About Cellular Sales
Headquartered in Knoxville, Tenn., Cellular Sales was founded in 1993 and was
named by Inc. Magazine as one of the nation's fastest-growing privately owned
retailers for six out of seven years. The company currently operates 550
Verizon Wireless retail locations nationwide, and was recently named the 2014
Verizon Wireless Agent of the Year. Job seekers may visit the Cellular Sales
employment page to search current openings. For more information on the
company, visit http://www.cellularsales.com .
Source: Cellebrite
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