Booking.com's New Booking Messages Interface Empowers Customers to Personalise Their Stay in the Palm of Their Hand

PR64308

AMSTERDAM, May 4 /PRNewswire=KYODO JBN/ --

- New chat functionality enables guests and accommodation providers to

instantly communicate and connect both before and during the stay

    Today Booking.com, the global leader in connecting travellers with the

widest choice of incredible places to stay, announced the release of its new

Booking Messages interface, a chat-inspired communication platform that enables

customers and accommodation providers to effortlessly connect with each other

from the moment a booking is made. In addition to being able to initiate any

kind of conversation they'd like with the accommodation, all

Booking.com customers around the world can now quickly and conveniently manage

the most common stay-related requests in just a few taps. The Booking Messages

interface features automatically pre-translated templates for certain

predefined requests, including arranging check-in and check-out times, as well

as questions about parking and bed preferences-all in real-time and with a

familiar, chat-like interface.

    "We're always looking at innovative ways that we can create an even more

seamless travel experience for our customers," said David Vismans, Chief

Product Officer at Booking.com. "With the new Booking Messages interface,

customers can literally customise and manage their trips in the palm of their

hand. This technology takes away the worry of a busy reception desk, different

time zones, or friction of communication between people speaking different

languages."

    For more details, visit Booking.com's global media room:

http://globalnews.booking.com/bookingcoms-new-booking-messages-interface

    About Booking.com

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http://www.booking.com/?aid=354544&utm_source=PR&utm_medium=email_pr&utm_campaign=22_01_2013

]

:

    Booking.com is the world leader in booking hotel and other accommodations

online. It guarantees the best prices for any type of property - from small

independents to five-star luxury. Guests can access the Booking.com website

anytime, anywhere from their desktops, mobile phones and tablet devices, and

they don't pay booking fees - ever. The Booking.com website is available in 42

languages, offers over 900,000 hotels and accommodations including more than

423,000 vacation rental properties and covers over 89,000 destinations

in 224 countries and territories worldwide. It features over 86M reviews

written by guests after their stay, and attracts online visitors from both

leisure and business markets around the globe. With over 19 years of experience

and a team of over 10,000 dedicated employees in over 174 offices worldwide,

Booking.com operates its own in-house customer service team, which is available

24/7 to assist guests in their native languages and ensure an exceptional

customer experience.

    Established in 1996, Booking.com B.V. owns and operates Booking.com(TM),

and is part of The Priceline Group (NASDAQ: PCLN). Follow us on Twitter

[http://www.twitter.com/bookingcom ],

Google+[https://plus.google.com/+Bookingcom ] and Pinterest

[http://pinterest.com/bookingdotcom ], like us on Facebook

[http://www.facebook.com/bookingcom ], or learn more at http://www.booking.com.

CONTACT DETAILS FOR BOOKING.COM:

Booking.com Press Office: mediarelations@booking.com

SOURCE: Booking.com