CyberSource Enables Tiket.com to Reach New Markets Faster, Safer, and with Confidence

PR65441

JAKARTA, Indonesia, Aug. 23, 2016 /PRNewswire=KYODO JBN/--

- CyberSource's fraud management solutions provide a secure online payment

environment, enabling better customer experience and retention

- Tiket.com processes payments instantly across multiple channels with

CyberSource's payment gateway, delivering a seamless mobile and online payment

experience to the customer

CyberSource, a Visa Inc. company (NYSE: V), and one of the world's largest

providers of eCommerce payment management services, announced its partnership

with Tiket.com, one of Indonesia's largest Online Travel Agents (OTA). Through

the use of CyberSource's payment and fraud management solutions, Tiket.com has

managed to maintain a fraud rate below the industry average, even as it doubled

its revenue in the past year.

Hotel bookings made through OTAs in Indonesia are projected to grow by IDR2

trillion (USD 149 million) annually, due to a consistent 200-300 percent

increase in online travel bookings[1]. Taking advantage of the burgeoning

eCommerce activity, Tiket.com plans to expand into new territories, both

locally and internationally, in 2016. CyberSource's solutions enable Tiket.com

to process web and mobile payments securely, allowing Tiket.com to manage

multiple customer channels via a single platform.

The travel industry typically involves cross-border transactions which face

more exposure to potential fraudulent transactions. Tiket.com leverages

CyberSource Decision Manager to keep fraud in check even as it grows. In fact,

Tiket.com has been able to retain customer loyalty and grow its customer base

without a significant increase in customer complaints. CyberSource Decision

Manager leverages the World's Largest Fraud Detection Radar to automatically

screen more inbound orders faster, more accurately, and with less manual

intervention. As a result, Tiket.com has been able to elevate customer

experience with a secure and frictionless payment process, which in turn

expands the company's reach. This is clearly demonstrated in the company's

annual revenues doubling year-on-year since 2011.

With the company more than doubling in revenue annually, Tiket.com is the most

extensive online booking platform in Indonesia, covering both the OTA and

entertainment industries. Currently, Tiket.com employs more than 250 people

across three offices in Indonesia, and partners 30 regional and domestic

airlines, as well as more than 180,000 hotels around the world.

"With customer retention a critical part of our business growth, ensuring a

frictionless payment journey enables us to elevate our customers' booking

experience, reducing the chance of chargebacks. Even as we grow our customer

base, we are heartened that our fraud rates remain among the lowest within

Indonesia's OTA industry. As a globally trusted brand, CyberSource's fraud

management and payment solutions have undoubtedly been critical to our

company's success as they afford our customers with peace of mind," said Gaery

Undarsa, Chief Communication Officer, Tiket.com.

"Indonesia's eCommerce market is projected to reach USD16.4 billion by 2019,

with the online travel sector projected to become the country's second largest

market[2]. With Indonesia's thriving online travel market, global payment

acceptance is ever more critical in helping businesses sell via multiple

channels, while reducing risk and improving operations as demands change. With

a proven, reliable and secure platform serving over 475,000 customers globally,

CyberSource is delighted to partner Tiket.com towards its goal of becoming the

most trusted travel and entertainment online booking gateway in Indonesia",

said Chew Ann Wee, Senior Regional Director, Southeast Asia, CyberSource.

[1] The Jakarta Post, Booking website eyes more local partners(

http://www.thejakartapost.com/news/2016/01/02/booking-website-eyes-more-local-partners.html),

January 2, 2016

[2] Ken Research, Online Retail and Online Travel will Drive the future growth

of Indonesia e-commerce (

https://www.kenresearch.com/blog/2015/11/online-retail-and-online-travel-will-drive-the-future-growth-of-indonesia-e-commerce/),

3 November 2015

About CyberSource

CyberSource, a wholly-owned subsidiary of Visa Inc., is a payment management

company. Over 475,000 businesses worldwide use CyberSource

(http://www.cybersource.com/asiapacific) and Authorize.Net

(http://www.authorize.net/) brand solutions to process online payments,

streamline fraud management, and simplify payment security. The company is

headquartered in Foster City, California and maintains offices throughout the

world, with regional headquarters in Singapore, Tokyo, Miami/Sao Paulo and

Reading, U.K. For more information, please visit

http://www.cybersource.com/asiapacific.

About Tiket.com

Founded in 2011, Tiket.com is Indonesia's most integrated travel and

entertainment online booking gateway. Tiket.com offers a booking platform for

flights, trains, hotels, attractions, concerts and car rentals. Tiket.com

employs more than 250 employees across 3 offices in Jakarta, Bali, and

Yogyakarta; and partners with 15 regional and domestic airlines, as well as

more than 180,000 hotels around the world. Tiket.com is now available in mobile

application platform in Android and iOS. For more information, please visit

http://en.tiket.com/

For more information contact:

Jareth Cheng

Ying Communications

+65 9006 8387+65 9006 8387

jareth.cheng@yingcomms.com

SOURCE:  CyberSource