Bucher + Suter and NovelVox Join Forces to Expand Cisco Contact Center Integrations and Enhance the Customer Experience

PR80493

BOSTON, Sept. 12, 2019 /PRNewswire=KYODO JBN/ --

Bucher + Suter and NovelVox are delighted to announce their new global

partnership, which will expand both companies' reach across the Cisco Contact

Center integration solutions landscape. Under the terms of the OEM agreement,

Bucher + Suter will use NovelVox's technology for the Cisco Finesse Agent

desktop as the basis for a new and expanded suite of solutions.   

The disconnect between contact center and enterprise applications is widely

regarded as one of the most significant and commonly encountered pains while

operating contact centers. It can leave agents scrambling across their desktop

for the information and functions they require to deliver high-quality customer

experiences. Now, Bucher + Suter and NovelVox, two industry stalwarts with

years of experience solving that contact center challenge, are teaming up to

develop the ultimate full-circle Cisco product offering.   

"Joining forces with a company like NovelVox, who share similar values to

ourselves, was an easy decision to make. Up until now, we've had slightly

different approaches to solving the problem of integration. By teaming up,

we're bringing together the best of both worlds so that no matter how complex

or unique our customers' needs are, we feel like we have them covered. And

we're confident that through our partnership with NovelVox, we'll be in a

position to create, capture and offer even more value in the Contact Center

market in the future. By leveraging the open APIs of enterprise applications,

the integration possibilities are more or less endless."

Martin Wüthrich, CEO, Bucher + Suter   

Through the strategic partnership, Bucher + Suter will expand upon its range of

industry-leading CRM-based connectors for Cisco Contact Center. There are plans

for more than 50 additional integrations. Support for Selligent and

out-of-the-box solutions for EPIC, Cerner, Aetna, Symitar, Jack Henry, Fiserv,

and FIS will be available from launch, through the brand-new b+s TAO for Cisco

Finesse [https://www.bucher-suter.com/agentdesktops/tao-for-cisco-finesse]

suite. Businesses from industries like healthcare, government, retail, and

banking and finance will now have new industry-specialized options available

via the Cisco SolutionsPlus program.

As an established Cisco SolutionsPlus vendor, Bucher + Suter is already

well-positioned in the marketplace and has a deeply formed partner network.

Through their collaboration, NovelVox will gain access to the SolutionsPlus

program, where their products will be available via Bucher + Suter to the whole

partner ecosystem.

"I am very excited to announce this strategic partnership with Bucher + Suter.

Our strong product portfolio of integrated contact center solutions and their

well-established brand and partner network will prove to be a win-win for our

customers, partners, and ourselves. Both companies are committed to improving

the customer experience for all Cisco Contact Center customers and build more

solutions to take customer engagement to the next level."

Amit Gandhi, CEO, NovelVox

About Bucher + Suter

Connecting Cisco customers to CRM and service applications for over a decade,

the Bucher + Suter [https://www.bucher-suter.com/] team is dedicated to

creating tightly integrated CTI & Omni-Channel solutions designed to maximize

the value of the Cisco platform. Our goal: to save our customers time and money

with every customer contact. The result: transparent, powerful, and elegant

connectors from the contact center to the back office that optimize efficiency

and software utilization.

About NovelVox

NovelVox [https://www.novelvox.com/] is a global software company that has been

developing flexible and optimized Contact Center Agent Desktops

[https://www.novelvox.com/unified-agent-desktops/] and Wallboards

[https://www.novelvox.com/contact-center-wallboards/] for Cisco, Avaya, Five9,

and Genesys for over 10 years. NovelVox has an extensive library of Cisco

Finesse integrations with solutions for more than 50 applications. The NovelVox

Cisco Finesse Gadget Designer is the world's only drag and drop Finesse gadget

designer, empowering companies to create their perfect agent environment as and

when required. With over 150 global deployments across verticals, including

banking, telecoms, healthcare, government, education, and retail, NovelVox has

the experience to create customized solutions for any industry.

SOURCE: Bucher + Suter