PR83234

BANGALORE, India March 10, 2020 /PRNewswire=KYODO JBN/

Infosys [https://www.infosys.com/ ] has been positioned in the Winner's Podium

of the inaugural HFS Top Ten ServiceNow Services 2019 report for providing

comprehensive Enterprise Service Management capabilities and vertical-focused

solutions that enhances customer delight and service experience.

The 2019 HFS Top 10 ServiceNow Services report examines how service providers

are evolving their offerings and capabilities in the ServiceNow services market.

Infosys' ServiceNow offerings leverage technologies such as AI and automation to

consumerize user-experience, optimize processes, boost productivity, and improve

visibility into the organization's service management landscape. The report highlights

Infosys' strengths in understanding industry challenges, delivery models, and talent

cross-skilling to help enterprises extend service management capabilities beyond  the IT

function - HR Service Delivery, Customer Service Management, Security Operations  and GRC.

The benefits of Infosys' ServiceNow offerings include:

- Simplification and standardization of the IT Service management platform with

ready to deploy plug and play solutions that ensures scalability upgrade and

minimizes maintenance efforts

- Reduction of nearly 50 percent in ServiceNow implementation timelines using

Infosys Enterprise Service Management Café solution

- Increase in user satisfaction by 30 percent achieved with intuitive self-help

portals, mobile applications, and simple two-click service catalog solutions

To read the complete report, please access it here

[https://www.infosys.com/services/experience-transformation/insights/winners-top-ten-servicenow-services-report2019.html ].

Click here [https://www.infosys.com/services/experience-transformation.html ] to

know more about Infosys ServiceNow offerings.

LOGO: https://mma.prnewswire.com/media/633365/Infosys_Logo.jpg

Source: Infosys