PR83281

PARIS, March 13, 2020 /PRNewswire＝KYODO JBN/ --

Quadient(https://www.quadient.com/ ), a leader in helping businesses create

meaningful customer connections through digital and physical channels,

announced today that Chuo Electric Power, Japan's top market share provider of

collective power supply for apartments, has selected Quadient's award-winning

customer communications management (CCM) platform, Quadient(R)Inspire

(https://www.quadient.com/experience/omnichannel-communications-interactions/inspire-platform ), to create and deliver its monthly statements faster, with more efficiency and

reduced manual overhead. This first enterprise deployment for the Inspire platform in Japan

contributes to Quadient's strategic ambition to expand its advanced and powerful customer

experience management (CXM) solutions in highly-regulated industries, including utilities.

Additionally, the initiative is Quadient's first digital solution project in Japan with partner

and system integrator EvangTech, Co.

https://photos.prnasia.com/prnh/20200312/2747992-1LOGO

Quadient Logo

Traditionally, Japan has been a strong print market. However, there is a growing demand

for organizations to make the move to digital customer communications.

"Our existing processes required a great deal of manual preparation to create a data set,"

said Hiroyasu Takano, executive officer, IT Division head, Chuo Electric Power. "It took

significant amounts of time to make changes to existing forms, if needed. Quadient Inspire

will significantly reduce our development time, allowing us to get to market faster with

critical customer communications. Additionally, we expect Quadient's communication platform

to be a vital part of our business foundation and to drive us in achieving our management

philosophy, 'creating the future with united power.' Quadient Inspire's innate capability

to create relevant, personalized communications and connections will give us great

opportunities  to bring new businesses into the market swiftly and continuously

while realizing our business principle."

Quadient worked closely with its partner, EvangTech, to demonstrate to Chuo

Electric Power how Quadient Inspire can help create a nimble, effective and

unified customer communications infrastructure to improve the customer

experience. As customer interactions turn increasingly digital, Quadient

Inspire offers flexible implementation options, including on-premise, hybrid

and cloud solutions, that will help meet this demand.

"EvangTech is an internationally diverse organization consisting of multinational young

engineers and senior leaders drawn from major companies," said Toshiyuki Koyama,

representative director, EvangTech. "We are headed to be the top partner of Quadient

in Japan by leveraging our global nature and wide-ranging network of contacts,

while contributing to the success of CCM transformation with customer-focused companies."

"Providing Chuo Electric Power with the capabilities needed to achieve its

customer communication goals further strengthens Quadient's global commitment

to organizations that require faster and more effective ways to communicate

with their customers," said Chris Hartigan, chief solution officer, customer

experience management, Quadient. "Working in partnership with EvangTech gives

us the ability to provide enhanced support through a direct presence.

EvangTech's well-established reputation in this market ensures our success in

helping businesses in Japan experience all the benefits Quadient Inspire brings

for reducing costs, meeting the demand for better digital interactions and

strengthening relationships with customers."

About Quadient(R)

Quadient is the driving force behind the world's most meaningful customer

experiences. By focusing on four key solution areas including Customer

Experience Management, Business Process Automation, Mail-Related Solutions, and

Parcel Locker Solutions, Quadient helps simplify the connection between people

and what matters. Quadient supports hundreds of thousands of customers

worldwide in their quest to create relevant, personalized connections and

achieve customer experience excellence. Quadient is listed in compartment B of

Euronext Paris (QDT) and belongs to the SBF 120 index.

For more information about Quadient, visit www.quadient.com.

Source:Quadient