PR83965

SINGAPORE, May 8, 2020 /PRNewswire=KYODO JBN/ --

In its efforts to combat COVID-19 across Asia Pacific, Fullerton Health

announced today that it has launched its COVID-19 symptom checker and chat

function on its LiveFuller mobile application platform ("LiveFuller") in

Singapore. Developed using proprietary commercial technology, the mobile

application and its new functions will be made available free-for-use for the

general public in Asia Pacific and are intended for general well-being and

information purposes in the current environment. During these challenging

times, Fullerton Health is fully committed to working in close partnership with

governments and civic organisations by making available the company's resources

to assist with alleviating the burden on the public health sector.

A key challenge during this pandemic is the lack of access to reliable

healthcare information relating to COVID-19. The overwhelming amount of

information and news surrounding COVID-19 and related developments makes it

difficult for the general public to find and focus on information that is

relevant to them.

Fullerton Health's LiveFuller features an Artificial Intelligence (AI)-enabled

COVID-19 symptom checker and an in-app chat function that allows users to

interact with a Fullerton Health team member about their COVID-19 related

concerns. These features were created to equip the public as well as healthcare

workers across the region with a platform that provides reliable information

and easy-to-use functionalities. The AI-enabled symptom checker minimizes

errors and enables faster decision-making. It provides recommendations on next

steps to users and directs them to where they can seek care or additional

information, such as national resources like subsidised care at public health

clinics or mental health helplines. Healthcare workers can also leverage the

symptom checker as a useful tool to help manage patients' questions on COVID-19.

The LiveFuller COVID-19 symptom checker has been designed to provide increased

access to all demographic groups during these challenging times. Debuted in

Singapore, the symptom checker is offered in the four official languages:

English, Mandarin, Malay, and Tamil. The in-app chat function will be operated

in both English and Mandarin, and users can interact with a Fullerton Health

team member through message or voice note.

Fullerton Health intends to make the LiveFuller COVID-19 symptom checker

available for free across Asia Pacific. In consultation with Fullerton Health's

regional experts, the checker will be customised to provide relevant

recommendations for each country and will include selected local language

options.

The Singapore version of the LiveFuller COVID-19 symptom checker and in-app

chat function was launched on 8 May 2020 and is available for direct download

online (https://www.fullertonhealthtech.com/download-app), as well as via the

App Store for iOS users. The download link will also be shared on Fullerton

Health's respective country websites as the checker is rolled out to each

market.

David Sin, Co-Founder and Group President of Fullerton Health, said, "Through

providing our symptom checker and chat function free for use to the public, we

seek to close the gap on the lack of access to accurate and updated information

about COVID-19 in the region. Obstacles to access create exceedingly more

problems for our communities, as COVID-19 will continue to spread unless all

stakeholders join in the concerted effort to combat it."

He added, "We firmly believe that to those whom much is given, much will be

required. Since the outbreak of COVID-19 across Asia and subsequently the

world, Fullerton Health has been mobilizing our regional capabilities in

support of the COVID-19 response efforts in the various markets that we

operate. While we are cognizant that our efforts alone are never sufficient to

overcome the challenges, we are confident that together with like-minded

organisations and individuals, our communities and countries can collectively

recover and emerge from this global crisis."

Jeff Chen, Group Chief Innovation Officer of Fullerton Health, said,

"Leveraging technology and digitalizing services are key to efficiently and

effectively improve access to quality care and reliable information. While our

recently-launched features provide ease of access to COVID-19 information for

the general public, we will continue to add and enhance our digital health

capabilities to enable the provision of reliable and convenient access to care

for all."

About Fullerton Health

Fullerton Health is a leading integrated health system in the Asia Pacific

region. Founded in Singapore in 2010, today the Company serves clients through

over 500 healthcare facilities and a large global network of healthcare

providers across nine markets in Asia Pacific. Fullerton Health's value

proposition is the integration of healthcare service offerings with customized

management and advisory capabilities, in line with its purpose to deliver

affordable and accessible care for all in Asia Pacific. For more information on

Fullerton Health, please visit http://www.fullertonhealth.com/.

About LiveFuller

The LiveFuller mobile application platform is a wellness device that integrates

online and offline healthcare-related services. The platform is committed to

helping users throughout their healthcare journey by saving time, controlling

costs, and managing medical records safely and efficiently. LiveFuller provides

affordable and accessible care for all Asia Pacific users by providing access

to digital health and wellness information and services through its mobile

internet platform.

Source: Fullerton Health