PR84970

LONDON and NEW YORK, July 30, 2020 /PRNewswire=KYODO JBN/ --

Red Box, a leading platform for voice, today announces Red Box AI Bridge for

Salesforce Einstein on Salesforce AppExchange, the world's leading enterprise

cloud marketplace. Red Box AI Bridge enables organisations not utilising a

Salesforce-embedded communication platform to capture high quality call and

metadata from their existing telephony or contact centre platform. This voice

data is then made easily available to Einstein Call Coaching for AI-powered

insights that drive sales performance improvements.

Einstein Call Coaching for High Velocity Sales was introduced at Dreamforce

last year and is part of Salesforce's 2020 Summer release. It helps managers

more effectively coach individuals, and scale learnings across teams, as well

as gain deeper insights into customer needs and experiences.  

"The breadth of Red Box's connectivity to support voice capture from any

platform, coupled with our ability to capture 'AI-Ready' call audio, makes

AI-enabled speech analytics a logical next step in our integration with

Salesforce," add Pete Ellis, Red Box CPO. "We look forward to empowering

customers with transformative sales performance outcomes."

This Red Box AI Bridge for Salesforce Einstein is now available here on

Salesforce AppExchange, alongside its Voice Data Controller application that

enables the mapping of all conversations taking place across a business to

contacts, accounts and leads records within Salesforce.

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

About Red Box

Red Box is the leading dedicated voice specialist, empowering organisations to

capture, secure and unlock the value of enterprise wide voice. With the most

open and connected platform, we capture and transcribe voice communications

from over 85 systems (legacy and new), across global enterprises and SMEs. Our

customers retain complete data sovereignty and we connect them to the broadest

partner ecosystem to maximise the value of captured voice data.  

Working with our global reseller channel, we are trusted by leading

organisations across financial, contact centre, government and public safety

sectors (including six of the world's top banks, 85% of global interdealer

brokers, 1,700 call centres and over 80% of UK police forces) and we capture

and secure millions of calls daily for over 3,500 customers around the world.

For more information visit www.redboxvoice.com 

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For press enquiries please contact:

Clarity PR on +44 7813 581 513 | +44 7444 368 407  

redbox@claritypr.com

SOURCE: Red Box