AsiaNet 85156

LONDON and NEW YORK, August 17, 2020 /PRNewswire=KYODO JBN/ --

Red Box, a leading platform for voice, today announces the general availability

of its Compliance Recording solution for Microsoft Teams.

The solution, which is in the process of being certified as part of Microsoft's

new Compliance Recording ISV partner certification program, will support

organisations with secure, resilient and scalable capture, retrieval, archiving

and retention of Microsoft Teams communications in what is a demanding global

regulatory landscape.

Red Box will offer flexible deployment options both in the cloud or on-prem in

line with customer preference. This is more important than ever as regulated

industries, such as financial services and contact centres, rethink location

strategies and look increasingly to take advantage of collaboration tools to

support flexible and home working, whilst remaining compliant.

The Red Box platform also provides free and open APIs, giving organisations

secure control of and access to captured Microsoft Teams communications to

leverage within their choice of tools and applications, whether that's Customer

Experience platforms, compliance archiving or fraud detection and surveillance

solutions.

Red Box is a Preferred Telephony Partner for conversation intelligence, part of

Dynamics 365 Customer Service Insights and Sales Insights which enables

organisations to leverage the rich data set captured by Red Box and analyse

calls at scale to enhance sales performance and Customer Experience.

"With thousands of our customers operating in regulated industries, the

Compliance Recording solution for Microsoft Teams is a key integration on our

connectivity roadmap," comments Pete Ellis, Red Box CPO. "Secure resilient

capture of high quality voice and metadata and our breadth of connectivity is

also core to our integration with Dynamics 365 Customer Service Insights and

Sales Insights, and other AI and analytics partners, providing customers with

access to a rich data set that can be turned into actionable insights."

Jun Pak, Product Marketing Manager, Modern Work Teams and Platform at Microsoft

added, "With the integration between Red Box, Teams and Dynamics 365,

organisations can benefit from resilient capture that addresses regulatory

requirements, whilst also securing access to high quality audio and metadata

for AI and analytics purposes."

About Red Box

Red Box is a leading dedicated voice specialist, empowering organisations to

capture, secure and unlock the value of enterprise wide voice. With the most

open and connected platform, we capture and transcribe voice communications

from over 85 systems (legacy and new), across global enterprises and SMEs. Our

customers retain complete data sovereignty and we connect them to the broadest

partner ecosystem to maximise the value of captured voice data.

Working with our global reseller channel, we are trusted by leading

organisations across financial, contact centre, government and public safety

sectors (including six of the world's top banks, 85% of global interdealer

brokers, 1,700 call centres and over 80% of UK police forces) and we capture

and secure millions of calls daily for over 3,500 customers around the world.

For more information visit www.redboxvoice.com

Logo - https://mma.prnewswire.com/media/728408/Red_Box_logo.jpg

For press enquiries please contact:

Clarity PR on +44(0)7813-581-513 | +44(0)7444-368-407

redbox@claritypr.com

Source: Red Box