PR85277

BENGALURU, India, Aug. 26/PRNewswire=KYODO JBN/--

- 'Infosys Cognitive Email Workbench' leverages Blue Prism's Digital Workforce

to drive Intelligent Automation

Infosys (NYSE: INFY),[https://www.infosys.com/ ]a global leader in

next-generation digital services and consulting, today announced the launch of

AI-driven 'Cognitive Email Workbench' solution that gives enterprises the

ability to augment query management and scale their helpdesk operations,

significantly enhancing productivity and customer satisfaction. To develop this

solution, Infosys leveraged its partnership with Blue Prism, a leading Robotic

Process Automation (RPA) provider and a strategic partner. Infosys and Blue

Prism joined hands in 2017 to help enterprises drive intelligent automation

capabilities across multiple industries.

    Infosys Cognitive Email Workbench is an AI-based assisted automation

solution that allows clients to eliminate manual resolution and build

near-touchless contact centers. It combines the intelligence of AI and Natural

Language Processing (NLP), with Blue Prism's intelligent automation platform

and Optical Character Recognition (OCR) capabilities. It also adds skills

critical for enabling assisted and unassisted email responses, thereby giving

customer helpdesks the flexibility to focus on requests actually requiring

manual intervention. Integrating seamlessly with enterprises' existing IT, the solution:

- Senses and proactively addresses customer and partner queries received over

email through highly personalized responses

- Understands customer intent by extracting attributes from emails and triggers

necessary actions

- Suggests personalized offers through customer analytics, helps with

auto-responses, amplifies helpdesk effectiveness and improves customer

satisfaction

    Balakrishna D R, SVP, Service Offering Head - ECS, AI and Automation,

Infosys, said, "Working with our clients, we are noticing two dominant trends –

the need for them to be resilient to effectively address real world problems;

and accelerated intelligent automation adoption to leverage actionable

insights. Together with Blue Prism, we are launching a solution that addresses

both these imperatives while enabling enterprises to proactively and

efficiently address their customer and partner queries. This is a validation of

our partnership with Blue Prism and together, we will continue to launch

industry relevant intelligent automation solutions."

    "Our partnership with Infosys is an illustration of how we are enabling our

global clients to scale and drive an enterprise wide AI vision," says Linda

Dotts, Chief Partner Strategy Officer for Blue Prism. "Together, a Blue Prism

Digital Workforce and the 'Infosys Cognitive Email Workbench' will transform

helpdesk operations, bring in new efficiencies and play an impactful role in

driving digital transformation."

    About Infosys Ltd.

    Infosys is a global leader in next-generation digital services and

consulting. We enable clients in 46 countries to navigate their digital

transformation. With nearly four decades of experience in managing the systems

and workings of global enterprises, we expertly steer our clients through their

digital journey. We do it by enabling the enterprise with an AI-powered core

that helps prioritize the execution of change. We also empower the business

with agile digital at scale to deliver unprecedented levels of performance and

customer delight. Our always-on learning agenda drives their continuous

improvement through building and transferring digital skills, expertise, and

ideas from our innovation ecosystem.

    Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your

enterprise navigate your next.

    Safe Harbor

    Certain statements in this release concerning our future growth prospects,

financial expectations and plans for navigating the COVID-19 impact on our

employees, clients and stakeholders are forward-looking statements intended to

qualify for the 'safe harbor' under the Private Securities Litigation Reform

Act of 1995, which involve a number of risks and uncertainties that could cause

actual results to differ materially from those in such forward-looking

statements. The risks and uncertainties relating to these statements include,

but are not limited to, risks and uncertainties regarding COVID-19 and the

effects of government and other measures seeking to contain its spread, risks

related to an economic downturn or recession in India, the United States and

other countries around the world, changes in political, business, and economic

conditions, fluctuations in earnings, fluctuations in foreign exchange rates,

our ability to manage growth, intense competition in IT services including

those factors which may affect our cost advantage, wage increases in India, our

ability to attract and retain highly skilled professionals, time and cost

overruns on fixed-price, fixed-time frame contracts, client concentration,

restrictions on immigration, industry segment concentration, our ability to

manage our international operations, reduced demand for technology in our key

focus areas, disruptions in telecommunication networks or system failures, our

ability to successfully complete and integrate potential acquisitions,

liability for damages on our service contracts, the success of the companies in

which Infosys has made strategic investments, withdrawal or expiration of

governmental fiscal incentives, political instability and regional conflicts,

legal restrictions on raising capital or acquiring companies outside India,

unauthorized use of our intellectual property and general economic conditions

affecting our industry and the outcome of pending litigation and government

investigation. Additional risks that could affect our future operating results

are more fully described in our United States Securities and Exchange

Commission filings including our Annual Report on Form 20-F for the fiscal year

ended March 31, 2020. These filings are available at www.sec.gov. Infosys may,

from time to time, make additional written and oral forward-looking statements,

including statements contained in the Company's filings with the Securities and

Exchange Commission and our reports to shareholders. The Company does not

undertake to update any forward-looking statements that may be made from time

to time by or on behalf of the Company unless it is required by law.

    Logo: https://mma.prnewswire.com/media/633365/Infosys_Logo.jpg 

    Source: Infosys