PR85915

LONDON and NEW YORK, Oct. 6, 2019, /PRNewswire=KYODO JBN/--

Dedicated voice specialist, Red Box, today announced a new integration

partnership with RingCentral, a leading provider of global enterprise cloud

communications, collaboration, and contact center solutions. The integration

will deliver access to RingCentral Voice and Video recorded conversations via

Conversa by Red Box, the newly launched open microservices-based enterprise

voice platform.

"As dispersed workforces are now the norm, the adoption of UCaaS solutions has

undoubtedly been accelerated within regulated industries," said Richard

Stevenson, CEO of Red Box. "As a next-gen capture platform, Conversa is ideally

placed to provide resilient compliance recording capabilities as well as

enabling joint Red Box and RingCentral customers to capitalize on the data

captured by leveraging cutting-edge AI tools to drive strategic business

outcomes."

The partnership will ensure the seamless delivery of real-time recorded audio

and video conversations captured from the RingCentral platform for

organisations in highly regulated industries such as Financial Services and

Healthcare. The open platform of both companies will provide access to an

ecosystem of leading Artificial Intelligence (AI) voice technology partners.

This will enable customers to leverage and analyze the data from these

conversations to drive compliance, business strategies, and outcomes.  

"Reliability, security, and scalability are the core components of

RingCentral's business communications platform," said David Lee, vice

president, Product Management, RingCentral. "The integration of Conversa by Red

Box with RingCentral will offer customers a scalable platform that provides

them with the access and control they need to realize compliance and full

strategic value of the data captured from their recorded conversations."

About Red Box

Red Box is a leading dedicated voice specialist with over 30 years' experience

in empowering organizations to capture, secure, and unlock the value of

enterprise-wide voice. Conversa by Red Box is the next generation and first

truly open microservices-based, enterprise voice platform. It provides

customers with open access to and control over captured voice and media,

resilient capture of high-quality real-time data from across the enterprise,

the freedom to use that data in any application, and a market-leading TCO.

Red Box is trusted by leading organizations across financial services, contact

center, government, and public safety sectors (including six of the world's top

banks, 85% of global interdealer brokers, 1,700 call centers, and over 80% of

UK police forces) and we capture and secure millions of calls daily for over

3,500 customers around the world.

Clarity PR

redbox@claritypr.com

+44-7813-581513

SOURCE: Red Box