PR86319

BOSTON, Oct. 28, 2020 /PRNewswire=KYODO JBN/ --

-- Independent research firm recognizes Lakeside among top providers in the EUEM market

Lakeside Software, the global leader in digital experience monitoring software,

has been named a leader in The Forrester New Wave(TM): End-User Experience

Management, Q4 2020 report. The report evaluated the 11 most significant

providers of EUEM on 10 criteria. In this evaluation, Lakeside was rated as

differentiated in telemetry collection, qualitative feedback, third-party

integrations, and roadmap criteria. Lakeside also received among the highest

scores in the current offering category.

Lakeside's SysTrack platform is a comprehensive endpoint monitoring solution

that combines an extensive breadth and depth of data collection with employee

sentiment and AI-powered insights to help organizations improve employee

experience and productivity while optimizing IT costs. According to the

Forrester report, Lakeside "Collects an exceptional amount of experience data.

Lakeside's client-side 'sensors' collect more than 7,000 metrics and utilize

machine learning to prioritize which data to send to the cloud, enabling IT

admins to see only the most relevant experience data."

As one customer noted in the report, "The number of data points that Lakeside

collects is much larger than others in the industry."

"We believe being named a leader in this New Wave evaluation affirms what our

customers and partners tell us, which is that the ability to quickly identify

and resolve your top technology roadblocks is game changing for unleashing

productivity and driving IT efficiencies," says Mike Schumacher, Lakeside's

CEO. "We view this distinction as part of the growing awareness of employee

experience excellence as an imperative — especially now when the shift to

remote work has disrupted established workflows and placed greater pressure on

the endpoint as the place where work happens. From our perspective, Forrester's

recognition underscores our commitment to building a robust platform that helps

organizations achieve a deeper understanding of their employees; deliver a great

IT experience from any device anywhere; plan and validate IT projects with real

user data; and streamline service desk processes through proactive detection."

Forrester also noted in its report that Lakeside "Is a great fit for VDI

environments. Customers frequently use Lakeside for desktop transformation

because of its robust resource utilization capabilities. It supports Citrix,

Microsoft, Nutanix, and VMware out of the box."

According to Schumacher, full VDI support is more important than ever in the

era of remote work: "Virtual desktops and apps have been a critical solution

for many of our customers to enable their employees to work from home securely.

We take great pride in being a tool that customers and partners alike have come

to rely on for right-sizing their VDI environment and ensuring a successful transformation."

This report comes on the heels of Lakeside's announcement

(https://c212.net/c/link/?t=0&l=en&o=2963067-1&h=2602706877&u=https%3A%2F%2Fwww.lakesidesoftware.com%2Fnews%2Farchive%2Flakeside-software-welcomes-new-chief-revenue-and-chief-marketing-officers&a=announcement )

of two new executive hires to propel the company's growth and go-to-market strategy.

To download a complimentary copy of the full report, click here

(https://c212.net/c/link/?t=0&l=en&o=2963067-1&h=1540821350&u=https%3A%2F%2Fwww.lakesidesoftware.com%2Fresources%2Freports%2Fforrester-new-wave%25E2%2584%25A2-end-user-experience-management-q4-2020%3Fcid%3DCMP-01741-R8D4P5&a=click+here. ).

About Lakeside Software

Lakeside Software is a leader in digital experience monitoring. We develop

software that provides the visibility IT teams need to design and support

productive digital workplaces. Customers use our technology to perform

workplace analytics, IT asset optimization, remote work management, and AIOps.

Our product, SysTrack, is a digital experience monitoring solution that gathers

and analyzes data on everything that may impact end-user experience and

business productivity. For more information, visit www.lakesidesoftware.com.  

Lakeside Software and SysTrack are registered trademarks and/or trademarks of

Lakeside Software, LLC in the United States and other jurisdictions. All other

trademarks and registered trademarks are property of their respective owners.

SOURCE: Lakeside Software

CONTACT: marketing@lakesidesoftware.com