AsiaNet 85761

LONDON and NEW YORK, Nov. 20, 2020 /PRNewswire=KYODO JBN/--

Red Box, a leading platform for voice, today announces an extension of its

relationship with Microsoft aligned to the launch of Conversa, Red Box's

enterprise voice platform.

Red Box is already a Preferred Telephony Partner for conversation intelligence,

part of Microsoft Dynamics 365 Sales and Customer Service. This latest

development in the relationship delivers a unique capture layer for enterprise

voice. It combines the power of Conversa audio processing in Microsoft Azure

and Microsoft AI, with seamless support of both cloud and premise-based

telephony aligned with frictionless zero touch implementations.

The on-premise self-install capability provided by Conversa, and powered by

Azure Cloud, will simplify the delivery of 'AI-Ready', real-time voice capture

for those organizations that struggle to gain access to audio data.

"Conversa captures rich, high quality voice data from every conversation and

from across the entire enterprise," says Richard Stevenson, Red Box CEO. "With

market leading, platform agnostic containerised architecture and free and open

APIs, Conversa provides organizations with an easily provisionable,

downloadable collector that delivers even easier access to and control of voice

data in real-time to leverage in conversation intelligence."

Red Box also recently announced the GA availability of its compliance recording

solution for Microsoft Teams.

"The launch of Conversa as an auto-configurable enterprise voice platform is

about creating a frictionless customer experience," comments, Ray Smith, GM for

Dynamics 365 Sales at Microsoft. "The combination of Conversa and Microsoft's

Dynamics 365 Sales conversation intelligence will empower organizations to

quickly unlock and integrate their existing telephony data into their business

applications or workflow, providing real time actionable insights for

intelligent customer engagements."

About Red Box

Red Box is the leading dedicated voice specialist with over 30 years'

experience in empowering organisations to capture, secure and unlock the value

of enterprise wide voice. Conversa by Red Box is the next generation and first

truly open microservices-based, enterprise voice platform. It offers a

revolutionary event driven and globally extensible architecture, market leading

infrastructure TCO and infinite horizontal scalability.

Providing mission critical, resilient capture of rich, high quality voice data

and media from every conversation, anywhere, on any platform and in real-time,

Conversa providers customers with end to end data sovereignty and open access

to the world's most extensive ecosystem of leading AI voice technologies.

Red Box is trusted by leading organisations across financial services, contact

centre, government and public safety sectors (including six of the world's top

banks, 85% of global interdealer brokers, 1,700 call centres and over 80% of UK

police forces) and we capture and secure millions of calls daily for over 3,500

customers around the world.

For more information visit: www.redboxvoice.com

For press enquiries please contact:

Dynamo PR on +44-(0)203-946-6862

redbox@dynamopr.com

SOURCE: Red Box