PR90130

WARREN, N.J. and BANGALORE, India, June 16, 2021 /PRNewswire=KYODO JBN/ --

    Mindtree [https://www.mindtree.com/], a global technology services and

digital transformation company, today announced that it has ranked second for

client satisfaction in the 2021 UK IT Sourcing Study, conducted by Whitelane

Research in collaboration with PA Consulting. The company's overall

satisfaction score of 80% was well above the industry average of 72%.

    This year's ranking of 34 of the UK's top IT/cloud service providers was

based on an evaluation of more than 600 unique IT sourcing relationships and

800 cloud relationships by more than 250 participants of the top IT spending

organizations in the UK.

     All Mindtree customers surveyed for the study said they were satisfied

with the company. The company ranked among the top five in four of the nine key

performance indicators evaluated in the study. These include service delivery

quality, cloud capabilities, account management quality, and proactivity.

Mindtree was also one of only five companies with solely satisfied customers

for its application development, maintenance, and testing capabilities.

    Venu Lambu, Executive Director and President of Global Markets at Mindtree,

said, "As organizations in the UK navigated a challenging year in their digital

transformation journeys, we remained firmly focused on leveraging our

differentiated capabilities to help them stay ahead by continually engaging

with our customers and delivering value. This ranking underscores our customer

focus and commitment. I want to thank our customers for their trust in us, and

Mindtree Minds for their dedication in exceeding customer expectations."

    Jef Loos, Head of Sourcing, Whitelane Research, said, "The last 12 months

and beyond tested the agility and skills of the UK IT outsourcing sector. It is

very impressive to see companies like Mindtree who are delighting customers

even in this difficult time. Looking ahead, as enterprises double down on

digital, they are increasingly banking on partners to guide them through these

fast-moving journeys. Mindtree demonstrated outstanding commitment to key

business priorities such as cost reduction, scalability and focus on core

business, which stands it among the top IT outsourcing partners in the UK,

according to its own customers."

     Methodology

    Whitelane's 2021 UK IT Sourcing Study was conducted with senior level

executives with influence over corporate IT strategy and IT sourcing decisions.

Both organizations with large IT budgets and organizations that have outsourced

a significant amount of their IT processes received an invitation to

participate in the research. Once respondents approved their participation,

they received a URL to access an online questionnaire.

    - Whitelane Research and PA Consulting are both completely independent

organizations. Whitelane Research was responsible for the selection of the

participant database, with the IT service providers featured in this study

evaluated and ranked based on the opinion of their clients (not on the opinion

of Whitelane Research or PA Consulting).

     - The research findings are solely based on the data received in the

market study from the respondents surveyed. The IT outsourcing services under

evaluation are consumed by the respective country/region where the study is

conducted and the evaluations are not weighted by any deal characteristics,

such as the annual contract value or contract length.

    - Participation in the study is on the basis of complete confidentiality

and anonymity, and only aggregated data is used to present the research

findings.

    - At least eight evaluations are required for an individual service

provider to be included in the general satisfaction ranking and at least seven

evaluations are required for an individual service provider to be included in

the satisfaction by IT domain rankings. The minimum number of evaluations

required for each service provider guarantees that the service provider scores

reflect the opinion of a representative sample group.

   About Mindtree  

   Mindtree (NSE: MINDTREE) is a global technology consulting and services

company, helping enterprises marry scale with agility to achieve competitive

advantage. "Born digital," in 1999 and now a Larsen & Toubro Group Company,

Mindtree applies its deep domain knowledge to 270 enterprise client engagements

to break down silos, make sense of digital complexity and bring new initiatives

to market faster. We enable IT to move at the speed of business, leveraging

emerging technologies and the efficiencies of Continuous Delivery to spur

business innovation. Operating in 24 countries across the world, we're

consistently regarded as one of the best places to work, embodied every day by

our winning culture made up of over 23,800 entrepreneurial, collaborative and

dedicated "Mindtree Minds."

   To learn more about us, visit www.mindtree.com ;or follow us

@Mindtree.

   About Whitelane Research

    Whitelane Research is an independent organization uniquely focused on

uniquely focused on IT outsourcing across Europe. Our extensive IT outsourcing

research studies interview CIOs of the largest IT spending organizations in

different countries about their opinion on their outsourcing plans and service

providers. Our end-user/service provider events facilitate exchange of ideas

between end-users and service providers about different outsourcing themes and

achieving better, win-win sourcing relationships. Our Executive Best Practices

Groups provide an exclusive forum for corporate executives who use sourcing as

a significant part of their business strategies, allowing them to

confidentially share ideas and information about their sourcing relationships.

For more information, please visit www.whitelane.com.

    About PA Consulting

    PA Consulting is an innovation and transformation consultancy that believes

in the power of ingenuity to build a positive human future in a

technology-driven world. As strategies, technologies and innovation collide, we

create opportunity from complexity. Our diverse teams of experts combine

innovative thinking and breakthrough use of technologies to progress further,

faster. Our clients adapt and transform, and together we achieve enduring

results. We are 3,300 specialists in consumer, defence and security, energy and

utilities, financial services, government, health and life sciences,

manufacturing, and transport. Our people are strategists, innovators,

designers, consultants, digital experts, scientists, engineers and

technologists. We operate globally from offices across the UK, US, Netherlands,

and the Nordics. Discover more at www.paconsulting.com and connect with PA on

LinkedIn and Twitter.

   For more information, contact: media@mindtree.com

   Logo: https://mma.prnewswire.com/media/1004066/Mindtree_Logo.jpg

   Source: Mindtree