PR90261

NEW YORK, June 24, 2021 /PRNewswire=KYODO JBN/ --

-Kinsella joins executive team of leading Conversational AI company

LivePerson, Inc.(https://www.liveperson.com/) (Nasdaq: LPSN), a global leader

in conversational AI, today announced the hiring of Ian Kinsella as Senior Vice

President, APAC, to lead and accelerate the company's growth in the

Asia-Pacific region.

Kinsella will oversee LivePerson's sales and customer success organization in

APAC, expanding the company's go-to-market strategy in the region as well as

its team of sales and customer success experts. LivePerson partners with many

of the region's top brands — including world-class mobile operators, insurers,

banking and financial services institutions, retailers, and more — to provide

AI-powered marketing, sales, and care experiences to their customers.

"With billions of mobile users, the Asia-Pacific region offers incredible

opportunities for LivePerson. Bringing Ian on board catalyzes our APAC

operation to partner with even more of the region's signature brands to deliver

our global vision for conversational AI's transformation of commerce and care.

I'm excited to welcome him to our executive team," said Rob LoCascio, founder

and CEO of LivePerson.

Kinsella has extensive experience in leadership, customer experience, and

commerce. Prior to joining LivePerson, he led Adobe's Digital Experience

business across APAC, with responsibility for commerce and customer journey

management solutions. Kinsella came to Adobe through its acquisition of the

e-commerce platform Magento, where he led the APAC business. Previously, he

served as Vice President at SAP, leading the Customer Experience & Commerce

business in APAC and managing a portfolio of sales, service, marketing, and

e-commerce solutions.

Kinsella also spent more than a decade as an entrepreneur, bootstrapping

start-ups in Singapore, Malaysia, and Hong Kong. He has lived in the region for

over 20 years and currently resides in Sydney, Australia.

"I'm thrilled to join LivePerson at this critical moment. Now that APAC

consumers use mobile devices as their primary tool to connect with brands, we

see a massive opportunity to help more of the region's top brands offer and

scale AI-powered conversations on their preferred channels, from WeChat to

LINE, WhatsApp, and in-app messaging," said Kinsella.

Eighty-five percent of consumers worldwide report they want to message with

brands,(https://www.liveperson.com/resources-reports/consumer-preferences-2020)

and conversational AI helps brands meet this overwhelming demand, which

represents a permanent structural shift in the way the world does business.

Hundreds of the world's top brands build, run, and optimize AI-powered

conversational experiences on LivePerson's Conversational Cloud. Brands using

the platform have seen results including up to 20% increases in average order

value and customer satisfaction scores, up to 10x online sales conversions

versus traditional websites, and 50% lower labor costs and agent attrition.

To find out more about the impact Conversational AI is having in the Asia

Pacific region, join Ian Kinsella in an upcoming LivePerson virtual event:

http://lvper.sn/ConversationalAI

About LivePerson, Inc.

LivePerson makes life easier for people and brands everywhere through trusted

conversational AI. Our 18,000 customers, including leading brands like HSBC,

ANZ Bank, Bupa, SpecSavers and KDDI use our conversational solutions to

orchestrate humans and AI at scale and create a convenient, deeply personal

relationship — a conversational relationship — with their millions of

consumers. LivePerson has been named to Fast Company's World's Most Innovative

Companies list for its leadership in artificial intelligence. For more

information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

Source: LivePerson

Image Attachments Links:

   Link: http://asianetnews.net/view-attachment?attach-id=394492

   Caption: Ian Kinsella is the Senior VP, APAC for LivePerson and heads up the APAC sales

and customer success organization. Prior to joining LivePerson, Ian was an

executive at Adobe where he led the Digital Experience business across APAC.

Previously, he served as Vice President at SAP, leading the Customer Experience

& Commerce business in APAC and managing a portfolio of sales, service,

marketing, and e-commerce solutions.