Infosys Unveils Product-Centric Value Delivery Model Using Agile and DevOps to Strengthen Customer Centricity and Accelerate Business Outcomes

Infosys

PR90898

 

BENGALURU, India, July 28, 2021 /PRNewswire=KYODO JBN/ --

 

- New research released by Infosys Knowledge Institute identifies seven Agile

levers that can deliver 63 percent higher chance of business growth

 

    Infosys [https://www.infosys.com/en.html] (NSE: INFY) (BSE: INFY) (NYSE:

INFY), a global leader in next-generation digital services and consulting,

today unveiled a new set of Enterprise Agile DevOps capabilities that will help

businesses strengthen customer centricity and innovation. Key among them are

the product-centric value delivery model and the data-centric live engineering

approach that helps enterprises drive business value faster while being secure

by design. With the product-centric value delivery model, enterprises can

transform the way they develop and deliver products and services by reimagining

customer journeys, with agile product teams bringing these to life. Through the

data-centric live engineering approach enterprises can increase the speed of

outcomes by using the power of advanced analytics and AI to generate

persona-based actionable insights.

 

    According to a recent Infosys Knowledge Institute study titled 'Agile Radar

2021: Drive Business Value Faster', 74 percent of C-suite and IT executives,

across US and Europe, invest their money in product management, underlining it

as a key business priority. DevSecOps emerged as a top area of investment among

CIOs to ensure faster business decisions through AI and ML-driven customer

insights. The research also revealed that companies who implemented seven Agile

levers i.e., customer insights to strengthen customer journeys, organizing

teams around the customer, collaboration across functional boundaries,

instituting self-organized teams, upskilling the workforce, using Agile

workspaces and collaboration platforms for remote working, reported a 63

percent higher chance of growth, ahead of their peers.

 

    With a lean based value stream approach, supplemented by customer

experience design and product management capabilities, Infosys helps clients

re-imagine their customer journeys and setup integrated product teams to drive

accelerated business outcomes. To this point, Infosys' Agile Radar study draws

emphasis on how product-centric value delivery levers such as 'customer

insights to strengthen customer journeys', 'focusing on products rather than

functions', and 'MVP (minimal viable product) based funding' can augment

business performance.

 

    Infosys' integrated Agile & DevOps framework is designed to address agility

needs of enterprises, across all technology stacks and types of work. Infosys

DevSecOps Platform helps bake in security within the value stream.

 

    Christian Bayer, Head of ERP and Data & Analytics, Syngenta Group said, "In

our endeavor to be more innovative, more responsive to business change and to

be cost effective, we decided to adopt an agile-first approach to transform our

SAP services. Infosys partnered with us and brought onboard its proven

next-generation service delivery Agile framework for executing a phased

transformation journey. I am very proud of what we achieved. We have reduced

business disruptions by half, with service requests being delivered 80 percent

faster, turnaround time improved by 45 percent, and all this with 33 percent

cost reduction in the first year. We worked together as a team to become truly

agile in SAP."

 

"Today, enterprises are looking to significantly accelerate their digital

journeys to realize business value faster," said Ravi Kumar S, President,

Infosys. "Forward thinking firms are now evolving to a product centric

operating model to ingrain customer centricity, business agility and innovation

in the fabric of their organizations. Building product management and

experience design capabilities are becoming the need of the hour. At Infosys,

we leverage our wide range of Enterprise Agile DevOps platforms, expertise, and

tools to help clients create new ways of collaboration, orchestrate, and

deliver products and solutions against robust business outcomes."

 

    For more details on Infosys Enterprise Agile DevOps offering, please visit:

https://www.infosys.com/services/agile-devops.html

 

    To know more about the Agile Radar 2021 study, please visit:

https://www.infosys.com/services/agile-devops/insights/agile-radar-2021.html

 

    Methodology

 

    For the Agile Radar 2021: Drive Business Value. Faster., Infosys surveyed

1,000 business and IT executives across 7 industries and 7 regions and had many

interesting findings to support these hypotheses.

 

    About Infosys

 

    Infosys is a global leader in next-generation digital services and

consulting. We enable clients in more than 50 countries to navigate their

digital transformation. With over four decades of experience in managing the

systems and workings of global enterprises, we expertly steer our clients

through their digital journey. We do it by enabling the enterprise with an

AI-powered core that helps prioritize the execution of change. We also empower

the business with agile digital at scale to deliver unprecedented levels of

performance and customer delight. Our always-on learning agenda drives their

continuous improvement through building and transferring digital skills,

expertise, and ideas from our innovation ecosystem.

 

    Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help

your enterprise navigate your next.

 

    Safe Harbor

 

    Certain statements in this release concerning our future growth prospects,

financial expectations and plans for navigating the COVID-19 impact on our

employees, clients and stakeholders are forward-looking statements intended to

qualify for the 'safe harbor' under the Private Securities Litigation Reform

Act of 1995, which involve a number of risks and uncertainties that could cause

actual results to differ materially from those in such forward-looking

statements. The risks and uncertainties relating to these statements include,

but are not limited to, risks and uncertainties regarding COVID-19 and the

effects of government and other measures seeking to contain its spread, risks

related to an economic downturn or recession in India, the United States and

other countries around the world, changes in political, business, and economic

conditions, fluctuations in earnings, fluctuations in foreign exchange rates,

our ability to manage growth, intense competition in IT services including

those factors which may affect our cost advantage, wage increases in India, our

ability to attract and retain highly skilled professionals, time and cost

overruns on fixed-price, fixed-time frame contracts, client concentration,

restrictions on immigration, industry segment concentration, our ability to

manage our international operations, reduced demand for technology in our key

focus areas, disruptions in telecommunication networks or system failures, our

ability to successfully complete and integrate potential acquisitions,

liability for damages on our service contracts, the success of the companies in

which Infosys has made strategic investments, withdrawal or expiration of

governmental fiscal incentives, political instability and regional conflicts,

legal restrictions on raising capital or acquiring companies outside India,

unauthorized use of our intellectual property and general economic conditions

affecting our industry and the outcome of pending litigation and government

investigation. Additional risks that could affect our future operating results

are more fully described in our United States Securities and Exchange

Commission filings including our Annual Report on Form 20-F for the fiscal year

ended March 31, 2021. These filings are available at www.sec.gov. Infosys may,

from time to time, make additional written and oral forward-looking statements,

including statements contained in the Company's filings with the Securities and

Exchange Commission and our reports to shareholders. The Company does not

undertake to update any forward-looking statements that may be made from time

to time by or on behalf of the Company unless it is required by law.

 

    Logo: https://mma.prnewswire.com/media/633365/Infosys_Logo.jpg

    

 

    Source: Infosys

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