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83% of IT and business leaders say adapting to change requires better apps and infrastructure, according to Economist Intelligence Unit report supported by Appian

LONDON, Sept. 14, 2021 /PRNewswire=KYODO JBN/ --

-- Supporting remote workers (72%), integrating information and workflows

across the organization (69%), and changing systems and processes quickly (69%)

are the top 3 areas for improvement

Appian (NASDAQ: APPN) today announced the availability of "IT's changing

mandate in an age of disruption," (

https://c212.net/c/link/?t=0&l=en&o=3286026-1&h=2235339548&u=https%3A%2F%2Fappian.com%2Fresources%2Fresource-center%2Fwhitepapers%2Feconomist-survey-its-changing-mandate.html%2F%3Futm_source%3Dreferral%26utm_medium%3Dpress-release%26utm_campaign%3Dplatform-2021%26utm_content%3Deconomist-survey&a=IT%27s+changing+mandate+in+an+age+of+disruption

) a new report from The Economist Intelligence Unit (The EIU), supported by

Appian. The report's findings are rooted in a twin survey, conducted by The

EIU, of more than 1,000 IT decision-makers and senior business executives at

major corporations around the globe.

Photo - https://mma.prnewswire.com/media/1613100/Report_Cover_Appian.jpg

Logo - https://mma.prnewswire.com/media/1488235/Appian_Logo.jpg

The survey results highlight the shortcomings of existing IT systems. IT

backlogs are significant and IT's control over the digital infrastructure is

slipping. As business demand for new software applications grows, more work is

spilling into non-IT development, and most business leaders expect that trend

to increase.

In parallel, there is overwhelming agreement that applications need to improve

to make organizations more responsive to changing business conditions. 83% of

respondents say adapting better to external change requires

moderate-to-considerable IT infrastructure and apps improvement.

"The report shows organizations are expecting more from IT at a time when

employees and enterprise data are more dispersed than ever. With Low-code, IT

can gain agility and deliver the complex applications that businesses need,"

said Matt Calkins, CEO of Appian.

The survey data also highlights a path forward. The need for business agility,

spurred by the COVID pandemic, is causing IT to forge a new role based on

delivering organizational resilience. When asked for the most impactful areas

to improve, the top three responses were supporting remote workers (72%),

Integrating information and workflows across the organisation (69%) and

changing systems and processes quickly (69%).

Additional report highlights include:

   -- 3-12 months is the average backlog for planned IT projects, and the

      situation is worsening as business project demand outstrips IT budget

      growth.

   -- 55% of respondents say business units already do more than IT to procure

      or develop new applications.

   -- 53% of business decision-makers believe the volume of applications built

      or sourced by non-IT business units will increase over the next 12

      months.

   -- 75% of business decision-makers state that when procuring or creating new

      applications, they prefer to keep their data where it is rather than move

      it to new repositories.

   -- 61% of business decision-makers report that they've had to cancel a

      digital project because the proposed app or solution could not access the

      right data.

   -- Despite the importance of advanced automation technologies, 71% of

      respondents report that relatively few of their applications have AI

      and/or machine learning capabilities, and 57% report that RPA projects

      often fail.

To learn more, download the full report (

https://c212.net/c/link/?t=0&l=en&o=3286026-1&h=1835297282&u=https%3A%2F%2Fappian.com%2Fresources%2Fresource-center%2Fwhitepapers%2Feconomist-survey-its-changing-mandate.html%3Futm_source%3Dreferral%26utm_medium%3Dpress-release%26utm_campaign%3Dplatform-2021%26utm_content%3Deconomist-survey&a=download+the+full+report

), and talk to Appian about how low-code automation accelerates IT and improves

business collaboration, performance, and resilience.

About the Report

"IT's changing mandate in an age of disruption" is a survey-based report

written by The Economist Intelligence Unit and supported by Appian. The 1,002

survey respondents represent IT and business decision-makers across six sectors

(financial services, insurance, healthcare, the public sector, oil and gas, and

energy and utilities) and nine countries (the US, Canada, France, Germany,

Italy, the Netherlands, Spain, the UK and Australia). One third are C-level

executives and the remainder work at the director level or above. Half of the

respondents work in organisations with annual revenues of over US$1bn. The

report supplements the survey findings with secondary research and in-depth

interviews with experts at organizations including BP, BUPA Australia & New

Zealand, Capital One, Mayo Group, Unilabs, and Uniper.

About Appian

Appian helps organizations build apps and workflows rapidly, with a low-code

automation platform. Combining people, technologies, and data in a single

workflow, Appian can help companies maximize their resources and improve

business results. Many of the world's largest organizations use Appian

applications to improve customer experience, achieve operational excellence,

and simplify global risk management and compliance. For more information, go to

www.appian.com.

SOURCE: Appian

CONTACT: Ben Farrell, VP of Corporate Communications, +1-703-442-1067,

ben.farrell@appian.com