Infosys Collaborates with ServiceNow to Provide Enterprise-Level Service Management for Manufacturing Customers
PR91804
BENGALURU, India, September 21, 2021 /PRNewswire=KYODO JBN/ -
Leveraging Infosys Cobalt cloud blueprints, Infosys and ServiceNow will
jointly provide Operational Technology Management to digitize factories,
floors, and plant operations
Infosys [https://www.infosys.com/](NSE, BSE, NYSE: INFY), a global leader
in next-generation digital services and consulting, today announced its
the leading digital workflow company that makes work, work better for people,
to provide enterprise-level service management for customers in manufacturing
industries. Through this collaboration, Infosys will leverage its industry
cloud blueprints, part of Infosys Cobalt
[https://www.infosys.com/services/cloud-cobalt.html], and deploy ServiceNow
Operations Technology Management (OTM), to support manufacturing industries as
they digitize their factories, floors, and plant operations.
As part of this collaboration, Infosys will harness its Enterprise Service
Management (ESM) Cafe [https://www.infosys.com/services/experience-transformation/service-offerings/enterprise-service-management-cafe.html],
built on the Now Platform, along with ServiceNow OTM, to improve resilience and
availability of critical OT systems across the manufacturing landscape. This
collaboration will also be extended to address the OTM, factory and operations
digitization needs of customers across CPG, energy, and retail sectors.
Recently, Infosys and ServiceNow collaborated with Carrier Global
the leading global provider of healthy, safe, sustainable and intelligent
building and cold chain solutions, to help them achieve their goal in
spinning-off from their parent company UTC. Infosys Cobalt’s ESM Café helped
transform Carrier’s IT, HR service desk, and security operations in the
established time frame. Carrier selected Infosys for its expertise in
transforming legacy environments with the Now Platform, speed of execution, and
ability to fast track large-scale implementations beyond IT.
Polly Fabry, Senior Director, Digital, Carrier said, “Today, manufacturing
industries are looking to explore how latest cloud technologies can be used to
accelerate digital transformation, optimize supply chains, improve factory
performance, accelerate product innovation, and enhance service offerings.
Infosys’ expertise in harnessing the full potential of ServiceNow’s platform,
through its Cobalt portfolio, made them our partner of choice. We believe that
the collaboration between Infosys and ServiceNow will enable us to find faster,
more innovative ways to respond to changing markets and drive business
resilience.”
Narsimha Rao Mannepalli, Executive Vice-President, Head of Cloud &
Infrastructure Solutions and Infosys Validation Solutions, Infosys said,
“Digital transformation in manufacturing industry has never been more critical
than now. Given the current scenario, there is an increased need to drive
business innovation at speed to be future-ready while also optimizing existing
operations and reducing costs across the value chain. With the power of Infosys
Cobalt and our elite collaboration with ServiceNow, we will help bring
multi-fold business benefits for our clients.”
Binoy Gosalia , Global Head of Industry Partnerships, ServiceNow said,
“Speed and agility are critical for maintaining OT security. Infosys Cobalt’s
Enterprise Service Management Café accelerates its manufacturing clients'
ServiceNow journey with an AI-powered plug-and-play deployment solution. We
look forward to our continued collaboration enabling manufacturers to navigate
and succeed in today's rapidly changing environment.”
Jasmeet Singh, Executive Vice President and Global Head of Manufacturing,
Infosys, said, “We are delighted to deepen our longstanding relationship with
ServiceNow through this collaboration. Building on our deep manufacturing
industry expertise, we will help maximize OT asset visibility and cybersecurity
which are crucial capabilities for adopting smart manufacturing. ESM Café will
fundamentally change how organizations harness technology to augment their
production processes and transform them into factories of the future.”
About Infosys
Infosys is a global leader in next-generation digital services and
consulting. We enable clients in more than 50 countries to navigate their
digital transformation. With over four decades of experience in managing the
systems and workings of global enterprises, we expertly steer our clients
through their digital journey. We do it by enabling the enterprise with an
AI-powered core that helps prioritize the execution of change. We also empower
the business with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda drives their
continuous improvement through building and transferring digital skills,
expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help
your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth prospects,
financial expectations and plans for navigating the COVID-19 impact on our
employees, clients and stakeholders are forward-looking statements intended to
qualify for the 'safe harbor' under the Private Securities Litigation Reform
Act of 1995, which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such forward-looking
statements. The risks and uncertainties relating to these statements include,
but are not limited to, risks and uncertainties regarding COVID-19 and the
effects of government and other measures seeking to contain its spread, risks
related to an economic downturn or recession in India, the United States and
other countries around the world, changes in political, business, and economic
conditions, fluctuations in earnings, fluctuations in foreign exchange rates,
our ability to manage growth, intense competition in IT services including
those factors which may affect our cost advantage, wage increases in India, our
ability to attract and retain highly skilled professionals, time and cost
overruns on fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our ability to
manage our international operations, reduced demand for technology in our key
focus areas, disruptions in telecommunication networks or system failures, our
ability to successfully complete and integrate potential acquisitions,
liability for damages on our service contracts, the success of the companies in
which Infosys has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional conflicts,
legal restrictions on raising capital or acquiring companies outside India,
unauthorized use of our intellectual property and general economic conditions
affecting our industry and the outcome of pending litigation and government
investigation. Additional risks that could affect our future operating results
are more fully described in our United States Securities and Exchange
Commission filings including our Annual Report on Form 20-F for the fiscal year
ended March 31, 2021. These filings are available at www.sec.gov. Infosys may,
from time to time, make additional written and oral forward-looking statements,
including statements contained in the Company's filings with the Securities and
Exchange Commission and our reports to shareholders. The Company does not
undertake to update any forward-looking statements that may be made from time
to time by or on behalf of the Company unless it is required by law.
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Source: Infosys
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