PR91891

LONDON, and NEW YORK, Sept. 24, 2021, /PRNewswire=KYODO JBN/ --

Red Box – a leading platform for voice – today announces the certification of

its compliance recording solution [

https://www.redboxvoice.com/compliance-recording-for-microsoft-teams ] for

Microsoft Teams as part of the Microsoft Independent Software Vendor (ISV)

Partner Certification Programme.

Following extensive third-party approved testing, the solution ensures

adherence to regulatory requirements with a policy-based compliance recording

integration for Microsoft Teams, providing secure capture, transcription,

storage, retrieval, archiving and metadata-controlled retention of

enterprise-wide communications.

"The certification is a powerful endorsement of Red Box's communication capture

capabilities, empowering organisations across a wide range of verticals such as

Finance, Healthcare, and Public Safety to operate under strict regulatory

obligations and exploit the benefits of digital collaboration, while remaining

compliant to regulations including MiFID II, Dodd Frank and PCI DSS," comments

Pete Ellis, Red Box CPO.

The Red Box solution meets all rigorous market requirements, offering an

unrivalled secure user-experience with flexible cloud, hybrid and on-premises

deployment options.

With over 30 years' experience in providing highly resilient compliance

recording for customers globally, Red Box supports both dedicated Microsoft

Teams and mixed telephony and contact centre environments to ensure companies

capture and transcribe every conversation for regulatory purposes.

Red Box also acts as a gateway to leading AI, automation, analytics and storage

applications by providing customers with full access to and control of this

rich captured voice data set in real-time. Open APIs ensure integration with an

extensive ecosystem of best of breed partners that includes compliance

archiving, fraud detection and surveillance solutions, as well as CRM, CX,

sales performance and business intelligence platforms.

Red Box is also integrated with Microsoft Dynamics 365 Customer Service

Insights and Sales Insights. As a Preferred Telephony Partner for Conversation

Intelligence this includes using captured data to enhance sales performance and

customer experience with the analysis of calls at scale.

"The Red Box compliance recording solution and its integration with Teams and

Dynamics 365 means organisations can benefit from streamlined teamwork and

enhanced analytical insights, while adhering to relevant regulatory

requirements for record-keeping, monitoring, data governance and reporting,"

comments Pete Daderko, Director of Product Marketing, Microsoft Teams Phone.

About Red Box

Red Box is a leading dedicated voice specialist with over 30 years' experience

in empowering organizations to capture, secure, and unlock the value of

enterprise-wide voice. Conversa by Red Box is the next generation and first

truly open microservices-based, enterprise voice platform. It provides

customers with open access to and control over captured voice and media,

resilient capture of high-quality real-time data from across the enterprise,

the freedom to use that data in any application, and a market-leading TCO.

Red Box is trusted by leading organizations across financial services, contact

center, government, and public safety sectors (including six of the world's top

banks, 85% of global interdealer brokers, hundreds of call centers, and over

80% of UK police forces) and we capture and secure millions of calls daily for

thousands of customers around the world.

For more information visit www.redboxvoice.com

For press enquiries please contact:

Nadine Edmondson

marketing@redboxvoice.com

+44 (0) 7702 335 519