PR92161

WINNIPEG, MB, Oct. 7, 2021 /PRNewswire=KYODO JBN/ --

24-7 Intouch announced today that it has acquired Goodbay Technologies, a

leading provider of digital business process outsourcing services.

Photo -

https://mma.prnewswire.com/media/1653074/24_7_Intouch_24_7_Intouch_Acquires_Goodbay_Technologies.jpg

24-7 Intouch and Goodbay Technologies are leaders in the customer care

industry, focused on pairing the customer experience with best-in-class

technology. This acquisition is designed to enhance both companies' need for

globally diverse customer service solutions. Goodbay Technologies will be a

wholly owned subsidiary of 24-7 Intouch, continuing to operate independently

with a focus on gaming, mobile app, consumer technology and new economy clients.

24-7 Intouch continues to expand its global presence with over 20,000 team

members servicing over 30 languages across nine countries. The investment in

Goodbay Technologies will complement 24-7 Intouch's global footprint, increase

its ability to support digital solutions, and add experienced management. The

acquisition includes additional on-campus and work-from-home capabilities for

24-7 Intouch in India, the Philippines, and Jamaica, as well as offices in

Austin, Texas.

"Our new acquisition is an exciting opportunity to strengthen our core digital

offerings to technology, media, and fintech customers while also making us an

industry leader in digital customer service solutions for the gaming vertical,"

said Greg Fettes, Co-Founder and CEO of 24-7 Intouch. "Goodbay Technologies is

known for its innovative, consultative and data-driven approach to customer

experience, particularly in the gaming and consumer technology verticals, and

we are excited to partner with them to grow what is already an impressive

customer footprint."

Goodbay Technologies was founded in 2002, initially focused on consumer

electronics support. In 2011, the company pivoted to mobile application, gaming

and new economy clients. Goodbay Technologies has an outstanding track record

for converting new customers to long term partnerships. 24-7 Intouch has long

been recognized as the leader in the digital transformation of customer service

outsourcing and provides customer service and content moderation solutions for

high growth and emerging technology, retail, media and entertainment companies.

The complementary client base of 24-7 Intouch and Goodbay Technologies was a

key strategic consideration for both organizations.

"We're committed to continuing to provide innovative, flexible and data-driven

service programs to our world-class clients," said Sapan Shahani, CEO at

Goodbay Technologies. "By adding 24-7 Intouch's global presence, languages, and

technology solutions, we're able to expand the range of solutions we can now

offer to our clients and other market participants."

Shahani, as the CEO of Goodbay Technologies, will continue to focus on

providing the best support possible to its existing clients as well as

expanding market share within its core verticals and areas of expertise.

In connection with the transaction, Baird acted as exclusive financial advisor

to Goodbay Technologies. Reed Smith LLP acted as legal counsel, and RSM

provided accounting and tax services to Goodbay Technologies.  

About 24-7 Intouch

24-7 Intouch is a global digital customer care and technology company that

provides value-driven, future-forward solutions. For over 20 years, we have

been the people and technology behind the world's biggest brands, empowering

human potential through our artificial intelligence division, Laivly, and

driving change for our client partners through actionable insights and

analytics.

About Goodbay Technologies

Goodbay Technologies is the smart partner for innovative companies seeking

experts in customer support outsourcing. We believe intelligent companies

deserve an equally intelligent approach to customer support. From smarter

hiring and personalized training to user engagement, our goal is to provide the

best support possible to each customer. Our data-oriented, consultative

management team deploys comprehensive analytics throughout the customer journey

in order to help clients make meaningful business decisions about customer

retention, strategy and ultimately client profitability.

Media Contact: Morgan Stewart, VP, Sales & Marketing, 24-7 Intouch,

mstewart@24-7intouch.com

SOURCE: 24-7 Intouch