PR92840

SINGAPORE, Nov. 4, 2021 /PRNewswire=KYODO JBN/ --

    Straive (erstwhile SPi Global), a market-leader in technology driven

EdTech, content, and data solutions, has been named a contender across global

geographies by advisory firm Information Services Group (ISG) in its Provider

Lens(TM) Contact Center — Customer Experience Services 2021 global report.

Straive has been featured in multiple quadrants, including Digital Operations,

AI & Analytics, Work from Home Services & Social Media Services, owing to its

proficiency in driving business agility and operational excellence in customer

support services.

    ISG Provider Lens(TM) is a practitioner-led service provider comparison.

Research reports provide independent vendor evaluations and enterprise buying

behavior segmentation.  

    As an industry leader for more than 15 years, Straive's capabilities

encompass outsourcing services, comprehensive offerings, advanced delivery

centers, global language capabilities, and 24/7 availability of subject matter

experts. With 2,300+ support agents specialized across various disciplines and

providing multi-channel support, Straive drives customer engagement efficiently

across the information industry segments including publishing

(scientific/professional), education, legal & tax, financial information among

others. Straive's robust technology solutions suite is tailored to meet

customer expectations, enhancing sales, product, and service.

    On the feature, Ratan Datta, President and CEO, Straive, said, "The

evolving digital technologies have radically transformed the ways of customer

engagement. Straive's entry and feature in the ISG Provider Lens(TM) quadrant

report is a testament to our knowledge, expertise, and successful record in

customer support services. A fine blend of subject matter expertise and the

latest technologies—AI, ML, and Analytics have been at the center of our

capabilities."

    The ISG Report noted, "Straive(TM) is consciously working towards

developing its tech-enabled customer services across various channels in order

to deliver an enriched customer experience in its target market segments."

    Straive has a strong and established CX practice focused on improving the

customer experience, with product and technical support being one of the major

offerings, along with lead generation. With more than 18,000 employees,

including 2300+ dedicated customer service personnel,  and operations spread

across 8 countries, the company offers digital support, back-office services,

sales & marketing support along with multilingual support and content

operations in more than 10 languages. Straive also has a dedicated team in its

labs to foster innovation, create industry benchmarks and co-create solutions

with clients.

    To read the full report, Click Here

https://www.straive.com/analyst-recognitions/straive-featured-in-ISG-provider-lens-customer-experience-services-global-report-2021

    About Straive https://www.straive.com/ (erstwhile SPi Global)

    Straive is a market-leading content technology enterprise that provides

data services, subject matter expertise (SME), and technology solutions to

multiple domains such as research content, e-Learning/EdTech, and

data/information providers. With a client base scoping 30 countries worldwide,

Straive's multi-geographical resource pool is strategically located in eight

countries: Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom,

and the company headquarters in Singapore.  

    For media queries, contact

    Kshitiz Ahuja

    Lead-Brand and PR

    kshitiz.ahuja@straive.com

    Logo: https://mma.prnewswire.com/media/1678685/Straive_New_Logo.jpg

    Source: Straive