CCI Global to occupy largest contact centre in Kenya at Tatu City
PR95966
TATU CITY, Kenya, May 12, 2022, /PRNewswire=KYODO JBN/--
CCI Global, the largest international contact centre operator in Africa, will
move to a purpose built, state-of-the-art office at Tatu City, creating more
than 4,000 jobs for Kenyans.
CCI’s facility will be developed by Gateway Real Estate Africa (GREA), a
private development company specialising in turnkey construction. The
five-story tower is custom designed for CCI, with training facilities and a
career centre to welcome new employees.
CCI has grown rapidly in Kenya since entering the market in 2016, specialising
in the operation of outbound, inbound and web chat multi-channel contact
centres, serving leading international brands, primarily in the mobile,
technology, telecommunications and financial industry sectors.
CCI’s expansion comes amid unprecedented demand for the company’s young, highly
skilled workforce in Kenya, which has swelled to over 2,000 agents in the last
12 months. The facility at Tatu City, scheduled for completion in Q4 2023, will
double the firm’s capacity to more than 4,000 seats in a single location.
“CCI’s business in Kenya, which serves well-known American, British, Australian
and other international brands, continues to accelerate, thanks to our dynamic
workforce, quality assurance and operational excellence,” said Mark Chana,
CCI’s Chief Operating Officer. “We are excited to build CCI’s home at Tatu
City, in a business-friendly environment that focuses on the welfare of our
employees.”
CCI’s contact centre will provide business process outsourcing, or BPO, that
supports the whole customer lifecycle in both traditional voice interactions as
well as digital.
The Grade A office building with five floors and two levels of underground
parking will anchor Tatu Central, the business district of Tatu City.
“The building is custom-designed for CCI, with large floor plates for flexible
call centre operations, rapid lifts for seamless shift changes, ample natural
light and employee welfare at its core,” said Greg Pearson, co-founder and CEO
of GREA. “We are pleased to develop this spectacular building for a world-class
client like CCI in Africa.”
As part of the development, Tatu City, which is owned and developed by
Rendeavour, Africa’s largest new city builder, will construct a transport hub
to accommodate CCI’s thousands of employees.
“The Tatu City ecosystem – with homes, businesses, schools, parks and other
amenities – is the ideal location for CCI’s operations and employees,” said
Stephen Jennings, Founder and CEO of Rendeavour. “A first mover in all aspects,
CCI embodies the global shift of businesses from congested urban areas to
decentralised environments like Tatu City that provide live-work-play solutions
for employees and investors alike.”
The CCI office at Tatu City is the latest in a strategic partnership between
GREA and Rendeavour, which spans commercial, warehousing and logistics
developments at Rendeavour’s new cities in East and West Africa.
About CCI Global ( www.cciglobal.com )
CCI Global is Africa's largest provider of customer management services to the
international market. The CCI group of companies provides Business Process
Outsourcing services, including consumer sales, service, and digital customer
management strategies to some of the leading brands in the UK, Australia, and
Africa in the mobile technology, telecommunications, financial services,
retail, and leisure sectors.
About Gateway Real Estate Africa (https://greafrica.group/ )
Gateway Real Estate Africa is a private real estate development company
specialising in the turnkey construction of accommodation for multinational
corporates and retailers wishing to expand their operations on the African
continent. For qualifying investors, Gateway Real Estate Africa provides direct
real estate exposure to high-yielding US-dollar denominated rental income
streams and robust growth potential.
About Tatu City ( www.tatucity.com )
Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools,
businesses, a shopping district, medical clinic, nature areas and recreation
for more than 250,000 residents and tens of thousands of day visitors. Tatu
City’s schools educate thousands of students daily, a range of homes suits all
incomes and more than 60 businesses thrive in the country’s first operational
Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents
a new way of living and thinking for all Kenyans in a live, work and play
environment that is free from traffic congestion and long-distance commuting.
Photo: https://mma.prnewswire.com/media/1816744/CCI_Tatu_City.jpg
Source: Tatu City / Rendeavour
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