Tata Communications launches DIGO - integrated platform for converged and contextual conversations
PR96110
MUMBAI, India, May 20, 2022 /PRNewswire=KYODO JBN/ --
To transform customer engagement with intelligent Human to Everything (H2X)
interactions across all customer experience (CX) platforms of digital-first
businesses
Tata Communications[https://www.tatacommunications.com/], a global digital
ecosystem enabler, today launches DIGO[https://digo.io/], an in-network, cloud
communications platform to power up customer engagement for digital-first
businesses. The platform offers a full suite of device-agnostic communications
tools to seamlessly integrate into an enterprise's current applications,
enabling it to bring intelligent, 360-degree human-to-everything (H2X)
interactions for its users.
DIGO powered by Tata Communications seamlessly enables customised workflows by
integrating and connecting fragmented communications channels, Artificial
Intelligence (AI) platforms, and connectors (SaaS and IoT) in a platform that
is designed to be infinitely scalable. This dramatically reduces the complexity
of bringing solutions to the market, while focusing on providing the ultimate
end user experiences.
This newly launched DIGO powered by Tata Communications offers businesses an
extensive range of cutting-edge customer engagement tools delivered on the most
connected network coverage. These include a customer engagement platform
integrated with programmable building blocks including voice, SMS, email,
social messaging, video, text to speech, IVR, chatbot and analytics tools
amongst others. The platform will also augment existing applications of
enterprises with an extensive connectors' library. This complete solution is
wrapped with enterprise-grade personalised services, ensuring businesses get
scalable, interoperable, secure and regulatory compliant customer engagement
outcomes.
"DIGO will open a New World of Communications™ for businesses. It is designed
to offer omni-channel, fast and intuitive user-experiences in a rapidly
evolving digital-first world which demands agility, acceleration and
hyperconnectivity," said Mysore Madhusudhan, Executive Vice President,
Collaboration and Connected Solutions, Tata Communications. "We have already
received a tremendous response from enterprises across on-demand platforms,
automotive, BFSI, healthcare sectors to name a few. We are excited to empower
CX journeys of businesses with intelligent and enhanced user interactions."
About Tata Communications
A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a
global digital ecosystem enabler powering today's fast-growing digital economy
in more than 190 countries and territories. Leading with trust, it enables
digital transformation of enterprises globally with collaboration and connected
solutions, core and next gen connectivity, cloud hosting and security solutions
and media services. 300 of the Fortune 500 companies are its customers and the
company connects businesses to 80% of the world's cloud giants. For more
information, please visit www.tatacommunications.com
Forward-looking and cautionary statements
Certain words and statements in this release concerning Tata Communications and
its prospects, and other statements, including those relating to Tata
Communications' expected financial position, business strategy, the future
development of Tata Communications' operations, and the general economy in
India, are forward-looking statements. Such statements involve known and
unknown risks, uncertainties and other factors, including financial, regulatory
and environmental, as well as those relating to industry growth and trend
projections, which may cause actual results, performance or achievements of
Tata Communications, or industry results, to differ materially from those
expressed or implied by such forward-looking statements. The important factors
that could cause actual results, performance or achievements to differ
materially from such forward-looking statements include, among others, failure
to increase the volume of traffic on Tata Communications' network; failure to
develop new products and services that meet customer demands and generate
acceptable margins; failure to successfully complete commercial testing of new
technology and information systems to support new products and services,
including voice transmission services; failure to stabilize or reduce the rate
of price compression on certain of the company's communications services;
failure to integrate strategic acquisitions and changes in government policies
or regulations of India and, in particular, changes relating to the
administration of Tata Communications' industry; and, in general, the economic,
business and credit conditions in India. Additional factors that could cause
actual results, performance or achievements to differ materially from such
forward-looking statements, many of which are not in Tata Communications'
control, include, but are not limited to, those risk factors discussed in Tata
Communications Limited's Annual Reports.
The Annual Reports of Tata Communications Limited are available at
www.tatacommunications.com. Tata Communications is under no obligation to, and
expressly disclaims any obligation to, update or alter its forward-looking
statements.
© 2022 Tata Communications Ltd. All rights reserved.
TATA COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata
Sons Private Limited in India and certain countries.
source: Tata Communications
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