Volvo Cars' Concierge Service Will Make Your Life Easier

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GOTHENBURG, Sweden, Nov.18 /PRNewswire=KYODO JBN/ -

- With Photo

Volvo Cars, the premium car maker, is promising that you will never have to

stop at a petrol station, go to a car wash or even take your car in for service

ever again, with the launch of a range of concierge services that will become

an integrated part of the Volvo On Call mobile platform.

To view the Multimedia News Release, please click:

http://www.multivu.com/players/uk/7983651-volvo-cars-concierge-service

Volvo is announcing the roll-out of a pilot program in San Francisco, targeting

Volvo owners driving the new XC90 SUV and S90 luxury sedan. In an effort to

make their customers' lives easier, Volvo has dug deep into consumer research

to deliver on their customers' unmet needs. The pilot is due to start in

November and will ramp up to include around 300 Volvo owners.

"Imagine parking your car in the morning at work and when you head home your

car has been serviced, cleaned and refuelled. These are the kind of services we

want to deliver to our customers. Our research shows that people spend hours

every week doing these small errands - we want to give that time back to Volvo

drivers, so they can do something more valuable instead," said Bjorn Annwall,

Senior Vice President, Global Consumer Experience at Volvo Car Group.

Research by Volvo has shown that over seventy per cent of customers want

fuelling services at their fingertips, while fifty-six per cent want their car

picked up for routine maintenance, and forty-nine per cent would like to be

able to have their car moved to another location when desired.

"Our approach is a simple one - we aim to make life easier by employing the

latest connected technology in an easy-to-use smartphone app. We are taking an

open and agile approach to this and welcome collaboration with partners with

new and innovative service offers. This is just the beginning," said Anders

Tylman-Mikiewicz, Vice President Consumer Connectivity Services at Volvo Car

Group.

The Volvo owners participating in the pilot can use the pilot app to identify

concierge services available in the immediate vicinity and order them via their

smartphone. Requests are then sent to an authorized Volvo service provider, who

will refuel the vehicle, perform scheduled maintenance, or whatever additional

service the owner has requested.

The app provides a one-time-use digital key, which is location and

time-specific, and sends it out to the authorised service provider. When

services are complete, the car is locked and the digital key expires. The car

can also be returned to where the customer left it or delivered to a completely

new location at the customer's request.

Volvo Cars' network of digital innovation labs in California, Shanghai and

Gothenburg are focusing on understanding the needs of the company's growing

customer base in an effort to further expand the range of services on offer.

Due to the scalable nature of the Volvo On Call platform, new services can be

easily added to ultimately offer a whole range of time-saving services around

your car.

Note to Editors:

A picture accompanying this release is available through the PA Photowire. It

can be downloaded from http://www.pa-mediapoint.press.net or viewed at

http://www.mediapoint.press.net or http://www.prnewswire.co.uk

Media Contact:

Volvo Cars Media Relations

Phone: +46-31-596525

media@volvocars.com

     (Logo: http://photos.prnewswire.com/prnh/20140522/683630 )

     (Photo: http://photos.prnewswire.com/prnh/20161116/440441 )

SOURCE: Volvo Car Group