AsiaNet  84209

HONG KONG, May 30, 2020 /PRNewswire=KYODO JBN/--

To help travellers book with confidence and fly with assurance, Hong Kong

Airlines has introduced the following to enhance our customer experience:

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Unlimited flexibility, no change fees

Book with confidence with Hong Kong Airlines' Flexi Fare promotion, which

offers unlimited flexibility and no change fees as long as the travel date is

on or before 31 December 2020. Find out more at www.hongkongairlines.com.

Mandatory face covering

It is a requirement to wear a face covering or mask when flying with Hong Kong

Airlines. Face covering must be worn during check-in, boarding, at all times on

board except when eating or drinking or requested by our crew in an emergency

situation. See details here

(https://www.hongkongairlines.com/en_HK/special_news/detail?id=10005578193).

Travellers are also highly recommended to wear their face covering when moving

around the airport for extra protection.

Contact-free check-in and boarding

Passengers are encouraged to use Hong Kong Airlines' online check-in service up

to 24 hours before their scheduled departure. Self-service check-in kiosks are

currently available if departing from Hong Kong or Beijing.

To help maintain personal hygiene at the airport, hand sanitizer is available

at all Hong Kong Airlines check-in areas, ticketing counters, transfer desks,

and boarding gates.

Social distancing of at least 1.5 metres is encouraged, especially when queuing

for check-in, boarding or disembarking.

For customers checking in at the airport, our check-in team will ask for a

current contact number if we don't already have this. This will assist health

authorities with tracking and tracing measures if required.

To comply with regulatory requirements, temperature checks for passengers will

be conducted at the boarding gate for Mainland China flights.

Boarding will be conducted by rows to avoid overcrowding at the door and

travellers will be asked to scan their own boarding pass.

On board

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Studies have shown that transmission risk is low on board as modern aircraft

come with built-in cabin air filtration systems equipped with High-Efficiency

Particulate Air (HEPA) filters.

As an added precaution, Hong Kong Airlines has an enhanced cleaning programme

in place to ensure that our cabins are thoroughly cleaned and disinfected

before departure. We use approved aircraft cleaning and disinfectant products

to wipe and fog all customer and crew areas.

Sanitizing wipes will be available on request should passengers wish to wipe

down their seating area.

To minimise interaction on board, cabin activity will be limited and inflight

catering services remain suspended until further notice.

Disembarking

All passengers should remain seated until they are called to disembark by rows

to avoid overcrowding in the cabin.

­­­Our professional team

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Our frontline teams are ready to deliver their best customer service. All our

airport staff and crew are required to undergo temperature checks and will be

given a care pack of personal protection equipment including masks and gloves

when they report for duty. Sanitizing and cleaning products are also available

at their work areas for extra disinfection.

Hong Kong Airlines Director of Service Delivery, Chris Birt said: "Hong Kong

Airlines is committed to delivering the highest level of safety and customer

service standards. Our measures follow regulatory requirements and align with

industry recommendations, to ensure our employees and passengers are adequately

protected at all times.

We will continue to work closely with the authorities and airports to review

and improve our protection measures. We would also like to cooperate with our

customers to have a safe flying experience with us, and look forward to

welcoming everyone on our flights very soon."

SOURCE: Hong Kong Airlines

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   Caption: Hong Kong Airlines aircraft

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   Caption: Hong Kong Airlines - Fogging in the cabin

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   Caption: Hong Kong Airlines staff