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TOKYO, June 23, 2020 /PRNewswire=KYODO JBN/ --

- Helping to boost traveller confidence and drive a safe and effective recovery

for the travel sector post-COVID-19, Collinson introduces a trio of airport

lounge initiatives

- Collinson's new set of global health and safety standards for airport lounges

in the Priority Pass network will further protect travellers against the

continued threat of the coronavirus

- Collinson launches new digital innovation to enable order-to-table F&B

service and touch-free airport lounge entrance

Committed to getting the world safely travelling again, Collinson, a global

leader in travel experience and loyalty, and owner and operator of Priority

Pass (the leading airport experiences programme), today announces a trio of new

initiatives to boost health and safety for airport lounge staff and guests and

pioneer the new era of contactless journey for the airport. The initiatives

include a new set of global health and safety standards for airport lounges

within the Priority Pass network, a new digital solution to enable more

socially-distant and touch-free food and beverage ordering in the lounge, and a

further digital enhancement to enable a more contact-free entrance.

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As a privately-owned, US$1 Billion company, Collinson has more than 30 years'

experience delivering customer benefits and loyalty to some of the world's

leading brands within the financial services and travel sectors, including

American Express, JCB and Rakuten Card. Collinson's investment in this trio of

new initiatives is part of a global vision to help protect the safety and

welfare of their clients' customers, while ensuring airport lounges continue to

provide a unique and personal experience – helping those who love to travel

welcome the return of air travel with confidence.

Andy Besant, Director of Travel Experiences at Collinson, said, "COVID-19 has

radically altered what travellers need and expect from the airport journey. As

a global leader in airport lounges and the travel journey, and operator of the

market-leading airport experiences programme Priority Pass as well as our own

airport lounges under The Club and Club Aspire brands, we at Collinson are

dedicated to developing new initiatives that ensure travellers feel safe and

comfortable at the airport. We are now putting our unique passion and

experience in travel towards developing robust solutions for airport wellbeing,

which we believe is the best way to help drive a safe and effective recovery

for the travel sector."

Collinson's global airport lounge standards

As the world recovers from COVID-19, health and safety at the airport will be

key to rebuilding traveller confidence and championing the travel sector

recovery. In service to this, Collinson is now launching a set of global health

and safety standards for airport lounges. The standards comprise a number of

recommended steps, including:

- Provision of Personal Protective Equipment (PPE) and increased health and

safety training for staff

- Floor markers for social distancing in queues or other areas where people

congregate

- New evaluation of furniture layout to adhere to social distancing guidelines

while maximising space and allowing traveller groups to sit together

- Increased cleaning and disinfection using health authority-recommended

products

- Switching air filtration systems to 100% outside air where possible

- Contact-free solutions where possible, including collection point options for

F&B

- Removing print media and replacing with digital where possible

Collinson's airport lounge standards were developed with input from the

company's in-house Global Medical Director, Dr. Simon Worrell, a specialist

expert in virus management, immunology and communicable diseases, with over 20

years of experience in the delivery of international medical assistance and

emergency care. The standards will be implemented in all Collinson-owned

lounges and recommended for use in all partner lounges across the Collinson

airport lounge network, which comprises over 1,200 airport lounges in the

market-leading programmes Priority Pass, LoungeKey and Lounge Pass. With the

first set of global standards for airport lounges, Collinson encourages lounges

around the world to use its standards as a robust foundation for an effective

and safe travel recovery.

Contactless Digital Innovation

Collinson is spearheading the contactless airport journey via digital

innovation to introduce safer, touch-free experiences into the airport lounge.

Collinson is partnering with Grab(https://getgrab.com/ ), the airport e-commerce

platform and largest marketplace for contactless order and pay at airport

restaurants, to launch a new pilot solution that will enable airport lounges to

introduce a digital food and beverage (F&B) ordering solution. The Collinson

solution enables travellers to use their own smartphone or tablet to place

their order for F&B available within the lounge and receive it via safe

to-table delivery by a staff member or collect it from a dedicated collection

point. This will help airport lounges to continue offering a range of  options

to travellers in a more convenient and controlled manner.  

Further evolving the contactless airport experience, contact-free entry is now

possible at Collinson lounges, removing the need for members to touch the

device to process their transaction. Those using a digital membership card in

the Priority Pass, LoungeKey or Mastercard Airport Experiences apps will have

an entirely contact-free experience, while those using a physical Priority Pass

or payment card will need to insert it into the device, but not touch the

device in any other way.

Andy Besant added, "Collinson fully supports getting the world safely

travelling again to unlock the value that travel brings, both to the economy,

as well as to society at large. At the same time, there's no denying that the

coronavirus pandemic has indelibly changed how we think about health and safety

at the airport. Via Collinson's airport lounge standards and our new digital

innovation for a contact-free experience, we look forward to championing the

travel recovery while making health and wellbeing a priority."

About Collinson

Collinson(https://www.collinsongroup.com/en-apac ) is a global leader in travel

experience and loyalty. We deliver exceptional travel, assistance and insurance

products that differentiate value propositions, and loyalty solutions that win

deeper, more valuable customer relationships.

Our customer benefits products include the world's leading airport experiences

programme, Priority Pass, as well as travel insurance, identity assistance,

flight delay, international health and travel risk management solutions. Our

loyalty expertise uniquely combines strategy, award-winning technology and

programme management to create greater engagement and experiences for our

clients' customers.

For over 30 years, we've been chosen by the world's leading payment networks,

1,400+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences

that win competitive edge. This enables them to acquire, engage and retain the

most profitable, but most demanding customers. Our client experience includes

American Express, Cathay Pacific, CBA, Mastercard, Radisson Hotel Group,

UnionPay and Visa.

About Priority Pass

Priority Pass(http://www.prioritypass.com/ ) is the original and market-leading

airport experiences programme operated by Collinson. It provides discerning

frequent travellers access to over 1300 lounges and airport experiences in over

650 airports across 149 countries, including a growing number of airport dining

and spa offerings worldwide that can be accessed in the same way as lounges.

Using the Priority Pass app for iOS and Android, members can quickly and easily

discover locations welcoming Priority Pass, instantly check their visit entitlement

and use their Digital Membership Card to access airport lounges and experiences.

About Grab:

Grab(https://getgrab.com/ ) is the largest e-commerce platform in airports

worldwide, with omnichannel capabilities including a mobile marketplace,

self-service kiosks and order at table technology provided to airports across

the world. Grab(https://getgrab.com/ ) was founded in 2014 and launched the

mobile marketplace at Hartsfield-Jackson Atlanta International Airport in 2015.

SOURCE:  Collinson

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the Safe, Contactless Journey

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