HUBLOT e-warranty: The digitisation of the warranty card or how each watch becomes its own certificate
AsiaNet 86754
NYON, Switzerland, November 20, 2020, /PRNewswire=KYODO JBN/--
The authenticity of Hublot watches is guaranteed by a visual recognition of the
micro-structure of their materials.
With the HUBLOT e-warranty, Hublot is launching a completely digital warranty
stored in the AURA blockchain.
To stay up-to-date, follow: @Hublot #Hublot
"After being one of the first companies in the world to equip its watches with
an electronic warranty in 2009, Hublot is once again innovating with the Hublot
e-warranty. Hublot will use an electronic passport and warranty system, much
like facial recognition, based on the uniqueness of the materials that make up
its watches. This advanced technology required more than three years of
research and development in partnership with the company KerQuest. Today,
thanks to the Hublot e-warranty, a simple photo taken with a mobile phone is
all it takes to activate the warranty and access it, while verifying the
authenticity of the product. Although the technology developed relies on
complex algorithms, it is simple and user friendly. A perfect fusion between
technological complexity and ease of use." Ricardo Guadalupe, CEO of Hublot
With the Hublot e-warranty, Hublot & KerQuest are fusing materials and
ground-breaking algorithmics to revolutionise the user experience. The watch is
thus authenticated by the recognition of the specificity of its materials. A
first in the fight against counterfeiting.
Gone are the days of warranty cards and authenticity certificates; with its new
Hublot e-warranty protection and warranty system, the watchmaking Manufacture
is simplifying the tracking and tracing of its watches, from their manufacture
through to customers, via points of sale. Faithful to its motto "Be first,
unique, and different", the watchmaker, with the Hublot e-warranty, has created
a technological first in which the watch itself becomes the key to open up a
new world of services. As well as facilitating use for points of sale,
customers and customs alike, Hublot is improving the prevention of
counterfeiting and theft. Simple, easy and effective!
The watchmaker has been working on the development of algorithms in partnership
with the company KerQuest since 2017. The goal was to develop a technology that
relied on the very recognition of the specificity of the watch, namely the
microstructure of the materials that make it up. This way of working seemed
obvious to the master of the Art of Fusion, which has been using materials and
their fusion to differentiate itself for 40 years. As an additional challenge,
although the recognition of a material in the broadest sense has been studied
for several years, its actual unitary recognition was what had been problematic
until now. With the evolution of smartphones and in particular the improvement
in camera definition, as well as the development of artificial intelligence,
Hublot and KerQuest were able to perfect the first visual recognition of a
watch.
Each and every Hublot watch is unique: even two watches of the same model
leaving the manufacture are distinguishable thanks to the singularities of
their microstructure. The challenge faced was how to read them and process them
in a reliable and practical way. The Hublot e-warranty is based on the unitary
recognition of the specificities of all of Hublot's watches and models.
The main technology is found at the very heart of the manufacture, where, in a
way, the passport of the watch is established. Specially designed optical
readers image and reconstruct the reality of each piece in full detail, in very
high definition. Every watch is indeed "photographed" as it comes out of
production. When the watch is sold in a boutique, the point of sale activates
the warranty using the Hublot-e-warranty application (which takes a photo of
the head of the watch lined up with a duplicate displayed on the screen). The
photo is sent to the computing infrastructure that will process it and
automatically activate the warranty if the piece has been correctly identified
unitarily. Once the watch has been recognised and authenticated, the customer
receives their Hublot e-warranty via the channel of their choice (SMS, E-mail,
WhatsApp, WeChat, Instagram, Messenger, etc.), and will then easily be able to
join the Hublotista community.
A specific e-warranty application also exists for customers. This enables them
to easily access new services, such as verifying the authenticity of a piece,
retrieving the warranty status of a piece, or accessing the Hublotista
community. In the event of the loss of warranty data or of the sale of the
watch without transferring the warranty to the new owner, the unitary
recognition of the piece by the Hublot e-warranty application, available on the
Google Play Store and Apple App, once again enables access to all the
information about the watch and its warranty. During a transaction involving a
second-hand watch, the Hublot e-warranty application will enable the seller or
buyer to check the status of the piece, and will protect the seller from the
resale of a stolen watch.
The Hublot e-warranty technology is already compatible with all the pieces
produced by the Manufacture since the start of 2020. This fully functional
technology is currently being rolled out across all Hublot points of sale. The
pioneering Paris Vendôme boutique, which has been equipped for over a year, and
the Swiss boutiques and retailers are also already operational. The other
markets will follow in the coming months. For earlier pieces, the electronic
warranty card remains in place. When these watches are next with the
after-sales service, they will be recorded by the Manufacture so they can
benefit from the new Hublot e-warranty system.
Once again, Hublot is placing the customer experience at the heart of its
developments and intends to leverage this technology to offer its loyal
customers new interactive features.
Already first in 2009 with the electronic warranty card
In 2009, Hublot became one of the first companies in the world to equip its
watches with the WISeKey technology—a warranty card activated on purchase,
working with a two-factor authentication system (cryptographic key and watch
serial number). This technology was combined with a USB warranty reader and
already enabled the customer to join the Hublotista community. In 2015, it
evolved, replacing the contact electronic chip with NFC (near field
communication) technology.
The Hublot e-warranty will be part of the AURA blockchain initiated by LVMH
The new warranty system developed by Hublot is part of a global trend to fight
counterfeiting and to track and trace product lifecycles, initiated by LVMH.
The Hublot e-warranty will be stored in the AURA blockchain, intended for use
by other luxury brands. Developed by Microsoft and the blockchain company
ConsenSys, AURA is the first international blockchain designed to help
consumers trace items and assess their authenticity. Designed by and for luxury
brands, it enables the tracking of raw material sourcing and the protection of
intellectual and creative property, among other things.
HUBLOT
Founded in Switzerland in 1980, HUBLOT is defined by its innovation, which
began with the highly original combination of gold and rubber. This "Art of
Fusion" stems from the imagination of its visionary Chairman, Jean-Claude
Biver, and has been driven forward by CEO Ricardo Guadalupe since 2012.
The release of the iconic, multi-award-winning Big Bang in 2005 paved the way
for new flagship collections (Classic Fusion, Spirit of Big Bang), with
complications ranging from the simple to the highly sophisticated, establishing
the extraordinary DNA of the Swiss watchmaking house and ensuring its
impressive growth.
Keen to preserve its traditional and cutting-edge expertise, and guided by its
philosophy to "Be First, Different and Unique", the Swiss watchmaker is
consistently ahead of the curve, through its innovations in materials
(scratch-resistant Magic Gold, ceramics in vibrant colours, sapphire), and the
creation of Manufacture movements (Unico, Meca-10, Tourbillon).
HUBLOT is fully committed to creating a Haute Horlogerie brand with a visionary
future: a future which is fused with the key events of our times (FIFA World
Cup(TM), UEFA Champions League(TM), UEFA EURO(TM) and Ferrari) and the finest
ambassadors our era has to offer (Kylian Mbappe, Usain Bolt, Pele).
Discover the HUBLOT universe at our network of boutiques located in key cities
across the globe: Geneva, Paris, London, New York, Hong Kong, Dubai, Tokyo,
Singapore and at HUBLOT.com
KerQuest
KerQuest has developed a powerful unitary recognition engine hosted on a
platform called Solid Media Messaging. It enables any user to interact
intuitively with any object through their smartphone and perform varied
transactional services. While it can fulfil many business functions for brands
and distributors, it is also an excellent tool for building customer loyalty.
Photo - https://mma.prnewswire.com/media/1339074/Hublot_e_warranty_system.jpg
Logo - https://mma.prnewswire.com/media/1176881/Hublot_Logo.jpg
SOURCE: Hublot SA
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