Kore.ai Named a Leader in 2022 Gartner(R) Magic Quadrant(TM) for Enterprise Conversational AI Platforms
PR94374
ORLANDO, Fla., Feb. 2, 2022 /PRNewswire=KYODO JBN/ --
- Scale, Commercial Success, Completeness of Vision and Ability to Execute
Put Company in the Leaders Quadrant, says Kore.ai
Kore.ai [
https://c212.net/c/link/?t=0&l=en&o=3431617-1&h=2044208279&u=https%3A%2F%2Fkore.ai%2F&a=Kore.ai
], a top conversational AI software platform and solutions provider, today
announced that the company has been named a "Leader" in the first-ever Gartner
Magic Quadrant for Enterprise Conversational AI Platforms published last week.
Of the 21 conversational AI providers evaluated for the Magic Quadrant, Kore.ai
has been recognized for its "Completeness of Vision" and "Ability to Execute."
"Enterprise conversational AI platforms automate multiple chatbot use cases
within the enterprise, creating bots that are orchestrated and operationalized
across multiple business units. Application leaders responsible for
conversational AI should use this Magic Quadrant to evaluate suitable vendors,"
Gartner suggested in the report. (Access a complimentary copy of the report for
more information [
].)
Kore.ai's enterprise-grade, no-code platform enables even business users,
non-developers and non-data scientists to leverage conversational AI technology
to easily build conversational user interfaces, virtual assistants and process
workflows for a variety of use cases involving customer experience and employee
experience.
The company also offers a growing portfolio of AI-first solutions such as
SmartAssist, AgentAssist, BankAssist, HealthAssist, SearchAssist, WorkAssist,
HR Assist and IT Assist that are built on top of the platform and deployed on a
subscription model basis to accelerate adoption and time-to-business for
customers based on their specific requirements.
"Kore.ai's platform is very flexible, easy to use and configure," said Stacy
Pellentier, Specialist, HR Digital Enablement at Enbridge, while reviewing the
platform. "Kore.ai is always adding innovative capabilities for continuous
improvement. As an HR end-user, I have been able to learn how to create my own
simple intents and add and configure the NLP with relative ease."
"Conversational AI will be foundational for any kind of customer experience
management, employee interaction and automation of the future," said Raj
Koneru, Founder and CEO of Kore.ai. "Given the increased thrust on delivering
real-time digital experiences, the need for self-serve options, hyper
personalized services, and consistent omni-channel and multilingual engagement,
companies are adopting this technology further across all industry verticals.
Kore.ai has taken a lead in defining the priorities of this space through our
no-code Experience Optimization (XO) platform."
The Orlando-based company plans to leverage conversational AI-native automation
and augmentation to enhance customer, employee and agent experiences across
voice and digital channels for large enterprises and fast growing businesses
for driving their growth and market success.
"Our patented technology, AI-first approach and no-code competitive edge drive
our innovation. Our customers appreciate our ability to enable rapid deployment
at scale through CX and EX delivery frameworks that bring connectivity to
channels and enterprise systems out of the box, and our industry and function
solutions. We deliver exceptional value, combining natural language
understanding, contextual intelligence, and dialog management with ease of use
to handle sophisticated non-linear text and voice interactions, which are
personalized and contextual. We are thrilled to be positioned as a Leader in
the category," Koneru observed.
Kore.ai is set to close FY2022 with a 100% increase in revenues and addition of
large marquee customers across key verticals in North America, EMEA and Asia
Pacific. To ensure deeper market penetration, the company is looking to rope in
more channel partners across North America, EMEA, Latin America and Asia
Pacific as well as address the specific needs of users in diverse industries
through its solutions:
- SmartAssist, an AI-native contact center solution for voice and digital,
combines capabilities for achieving higher automation, AI-based routing
and AgentAssist functions to augment agent response efficiency and reduce
Average Handling Time (AHT)
- Industry-specific, pre-built virtual assistants like BankAssist and
HealthAssist automate common customer service interactions and workflows.
BankAssist automates 200+ common customer interactions and retail banking
workflows through mobile or web channels
- SearchAssist, an AI-powered search assistant, blends cognitive and
conversational powers together to help users bring contextual and
personalized experiences
- WorkAssist, an employee workspace application, centralizes data from
applications and provides tools to collaborate on it with help from Kora,
a Universal Virtual Assistant
- HR Assist is an AI-powered self-service virtual assistant for every
employee to get help on HR queries while IT Assist enables IT support
teams to provide quick resolution to employee queries and requests
through self-service assistant
Recently it concluded its $73.5M Series C round with strategic investments from
NVIDIA, PNC and Vistara Growth, and works with global brands to optimize the
end-to-end experiences for their customers and employees.
About the Magic Quadrant
Gartner Magic Quadrant for Enterprise Conversational AI Platforms (ID:
G00748698), Magnus Revang, Bern Elliot, Anthony Mullen; 24 Jan 2022.
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About Kore.ai
Kore.ai increases the speed of business by optimizing customer and employee
experiences through digital and voice virtual and business process assistants
built on its market-leading Experience Optimization platform. Companies who
prioritize customer and employee experience use Kore's no-code conversational
AI platform to raise CSAT, NPS and lower operational costs. The top 4 banks,
top 3 healthcare businesses, and over 100 Fortune 500 companies have automated
a billion interactions since Kore was founded in 2014. Its pre-built industry
and function specific virtual and business process assistants have made it
easier and faster for these top-performing businesses to scale their experience
automation initiatives. Kore.ai has been recognized by top analyst firms for
its innovation and ensures the success of its customers through a growing team
headquartered in Orlando with offices in India, the UK, Japan, and Europe.
Visit Kore.ai [
] to learn more.
Contact: Bob Geller, Bob.Geller@fusionpr.com
SOURCE Kore.ai
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