PR98478

ATLANTA, Oct. 26, 2022 /PRNewswire=KYODO JBN/ --

- By equipping technicians with a secure, intuitive, and interactive

troubleshooting platform, Syncron's technician enablement solutions empower

field teams and contractors, improve productivity and sustainability, and

enable long-term planning

Syncron today announced a new field service initiative, driven by their

technician enablement solutions, Syncron Parts Catalog and Syncron Service

Knowledge. Together, these components provide an on-demand, comprehensive

knowledge base and troubleshooting platform that empowers field service

technicians for increased productivity, reduced attrition rates, and an optimal

customer experience.

Logo - https://mma.prnewswire.com/media/1832423/Syncron_Logo.jpg

Syncron Parts Catalog enhances on-site troubleshooting with a visual,

interactive view of an exploded assembly that associates relevant knowledge

materials. It streamlines parts ordering through intelligent recommendations

that align with inventory planning strategies. Syncron Service Knowledge

accelerates and simplifies service delivery by helping technicians

troubleshoot, search, and order service parts. Intuitive search capabilities

through interactive visual representations of assets in the field improve

productivity and first-time fix rates while reducing service costs.

"Service organizations today are caught in the vicious cycle of a retiring

workforce, difficulties attracting new talent, and high attrition rates," said

Ashok Kartham, chief product officer, Syncron. "These new tools break this

cycle and ensure the success of their technicians in the field."

Without the right tools and support in place for field technicians to

troubleshoot issues and ensure complex assets are operational and

well-maintained, service organizations risk increased repair and maintenance

costs, longer repair times, high attrition rates, and negative customer

experiences. With a streamlined, on-demand solution that empowers field teams

for success, service organizations can see improved margins, increased customer

satisfaction, and strengthened brand reputation.

"The new service economy has brought challenges and margin pressure to many

businesses," said Dr. Friedrich Neumeyer, chief executive officer, Syncron.

"Our customers have partnered with Syncron to implement solutions that are

inherently deflationary by taking cost out of the service lifecycle."

Syncron Parts Catalog and Syncron Service Knowledge support large-scale digital

transformations. One global initiative currently in process will service over

20,000 technicians and 600 internal users, securely deliver over 75,000

searchable documents on and offline, and provide complex data migrations and

integrations of over 1,000 bills of materials (BOMs) and catalogs.

Syncron Parts Catalog and Syncron Service Knowledge benefits include:

    -- Improved margins through reduced technician enablement costs

    -- Higher customer satisfaction and positive brand reputation

    -- Accelerated time-to-value within existing service management platform

       investments

    -- Increased sustainability

    -- Minimized legal liability with guaranteed access to parts and

       troubleshooting resources

    -- Lower attrition rates and higher employee satisfaction

    -- An established framework to promote data quality

To learn more about Syncron Parts Catalog, visit

syncron.com/solutions/field-service-management/parts-catalog (

https://c212.net/c/link/?t=0&l=en&o=3688122-1&h=1219324587&u=https%3A%2F%2Fwww.syncron.com%2Fsolutions%2Ffield-service-management%2Fparts-catalog%2F&a=syncron.com%2Fsolutions%2Ffield-service-management%2Fparts-catalog

). To learn more about Syncron Service Knowledge, visit

syncron.com/solutions/field-service-management/service-knowledge (

https://c212.net/c/link/?t=0&l=en&o=3688122-1&h=3768374172&u=https%3A%2F%2Fwww.syncron.com%2Fsolutions%2Ffield-service-management%2Fservice-knowledge%2F&a=syncron.com%2Fsolutions%2Ffield-service-management%2Fservice-knowledge

).

About Syncron

Syncron empowers leading manufacturers and distributors to capitalize on the

new service economy. We improve aftermarket business profitability, optimize

working capital, increase customer loyalty, and enable customers to

successfully transition to service-driven business models. With

industry-leading investments in AI and ML, Syncron offers the first innovative,

customer-endorsed, end-to-end intelligent Service Lifecycle Management (SLM)

solutions portfolio. Delivered on our Connected Service Experience (CSX)

platform, our solutions encompass service parts inventory, price, warranty,

service contract, and field service management. It's no secret that the world's

top brands trust Syncron, the largest privately-owned global leader in

intelligent SLM SaaS solutions. For more, visit syncron.com (

https://c212.net/c/link/?t=0&l=en&o=3688122-1&h=2331765088&u=http%3A%2F%2Fwww.syncron.com%2F&a=syncron.com

).

SOURCE  Syncron

CONTACT: media@syncron.com