Avaya Acquires Spoken Communications, a Leading Contact Center as a Service Provider
Avaya Acquires Spoken Communications, a Leading Contact Center as a Service Provider
PR72098
DUBAI, UAE, January 30, 2018 /PRNewswire=KYODO JBN/--
Avaya Holdings Corp. (NYSE: AVYA), a leading global business communications
company announced it has signed a definitive agreement to acquire Spoken
Communications ("Spoken"), a leading innovator in Contact Center as a Service
(CCaaS) solutions for enterprise customers and a provider of transformative
real-time customer experience management applications built on conversational
artificial intelligence. The transaction, which includes over 170 patents and
patent applications, will be funded by cash on hand. It follows a
co-development partnership formed by Avaya and Spoken in 2017 to provide CCaaS
solutions to Avaya's business process outsourcing customers.
(Photo: https://mma.prnewswire.com/media/635111/CEO_of_Avaya.jpg )
"With this acquisition, Avaya's large contact center customer base around the
world will have a clear migration path to the cloud," said Jim Chirico,
president and CEO of Avaya. "Customers can retain all the functionality of
their existing premises-based technology and seamlessly migrate that
functionality, at their pace, to achieve all the benefits of cloud."
Spoken's cloud-native, multitenant architecture is seamlessly integrated with
Avaya Aura and Elite technologies. As a result, it also provides a robust
architecture for both Avaya's omnichannel offerings, such as Oceana, and its
Unified Communications as a Service solutions.
In addition, customers will gain access to Spoken's specialized agent quality
software applications and services, as well as Spoken's IntelligentWire contact
center automation solutions. IntelligentWire uses artificial intelligence and
deep learning technologies on live voice conversations to reduce after-call
work, drive more intelligent responses and gain deeper insight into customer
sentiment and experience.
"This transaction is a critical step in positioning our customers, partners,
and new Cloud business for increasing success," said Mercer Rowe, senior vice
president and general manager, Cloud, for Avaya. "We are now moving at cloud
speed, capitalizing on Avaya's momentum to give our customers greater choice
and flexibility in how they buy and consume our solutions, with the same
outstanding experience whether it's on premises, in the public or private
cloud, or a hybrid model."
Upon completion of the transaction, Rowe will lead the combined Spoken and
Avaya cloud teams to foster innovative growth and cloud differentiation in the
marketplace.
Mohamad Afshar, president and CEO of Spoken, said, "This is an exciting time to
join the Avaya family. Our successful partnership has demonstrated that working
together, Avaya and Spoken can deliver a compelling cloud-native CCaaS
portfolio for Avaya customers that offers every customer, from small and
mid-market businesses to global enterprises, a seamless path to a modern
cloud-based contact center. Further, Avaya shares our vision for how
communications, cloud and artificial intelligence will come together to
transform the customer experience and drive new efficiencies for businesses
everywhere. We look forward to pursuing this vision together and becoming the
#1 cloud based contact center provider in the world. I want to thank everyone
on the Spoken team for the outstanding contributions they have made to make all
of this happen."
The transaction is expected to close in the second quarter of fiscal 2018,
subject to customary closing conditions.
Iman Ghorayeb
+971-4-404-8275
ighorayeb@avaya.com
Source: Avaya Holdings Corp.
本プレスリリースは発表元が入力した原稿をそのまま掲載しております。また、プレスリリースへのお問い合わせは発表元に直接お願いいたします。
このプレスリリースには、報道機関向けの情報があります。
プレス会員登録を行うと、広報担当者の連絡先や、イベント・記者会見の情報など、報道機関だけに公開する情報が閲覧できるようになります。