Avaya Acquires Spoken Communications, a Leading Contact Center as a Service Provider

Avaya Holdings Corp.

Avaya Acquires Spoken Communications, a Leading Contact Center as a Service Provider

PR72098

DUBAI, UAE, January 30, 2018 /PRNewswire=KYODO JBN/--

Avaya Holdings Corp. (NYSE: AVYA), a leading global business communications

company announced it has signed a definitive agreement to acquire Spoken

Communications ("Spoken"), a leading innovator in Contact Center as a Service

(CCaaS) solutions for enterprise customers and a provider of transformative

real-time customer experience management applications built on conversational

artificial intelligence. The transaction, which includes over 170 patents and

patent applications, will be funded by cash on hand. It follows a

co-development partnership formed by Avaya and Spoken in 2017 to provide CCaaS

solutions to Avaya's business process outsourcing customers.

     (Photo: https://mma.prnewswire.com/media/635111/CEO_of_Avaya.jpg )

"With this acquisition, Avaya's large contact center customer base around the

world will have a clear migration path to the cloud," said Jim Chirico,

president and CEO of Avaya. "Customers can retain all the functionality of

their existing premises-based technology and seamlessly migrate that

functionality, at their pace, to achieve all the benefits of cloud."

Spoken's cloud-native, multitenant architecture is seamlessly integrated with

Avaya Aura and Elite technologies. As a result, it also provides a robust

architecture for both Avaya's omnichannel offerings, such as Oceana, and its

Unified Communications as a Service solutions.

In addition, customers will gain access to Spoken's specialized agent quality

software applications and services, as well as Spoken's IntelligentWire contact

center automation solutions. IntelligentWire uses artificial intelligence and

deep learning technologies on live voice conversations to reduce after-call

work, drive more intelligent responses and gain deeper insight into customer

sentiment and experience.

"This transaction is a critical step in positioning our customers, partners,

and new Cloud business for increasing success," said Mercer Rowe, senior vice

president and general manager, Cloud, for Avaya. "We are now moving at cloud

speed, capitalizing on Avaya's momentum to give our customers greater choice

and flexibility in how they buy and consume our solutions, with the same

outstanding experience whether it's on premises, in the public or private

cloud, or a hybrid model."

Upon completion of the transaction, Rowe will lead the combined Spoken and

Avaya cloud teams to foster innovative growth and cloud differentiation in the

marketplace.

Mohamad Afshar, president and CEO of Spoken, said, "This is an exciting time to

join the Avaya family. Our successful partnership has demonstrated that working

together, Avaya and Spoken can deliver a compelling cloud-native CCaaS

portfolio for Avaya customers that offers every customer, from small and

mid-market businesses to global enterprises, a seamless path to a modern

cloud-based contact center. Further, Avaya shares our vision for how

communications, cloud and artificial intelligence will come together to

transform the customer experience and drive new efficiencies for businesses

everywhere. We look forward to pursuing this vision together and becoming the

#1 cloud based contact center provider in the world. I want to thank everyone

on the Spoken team for the outstanding contributions they have made to make all

of this happen."

The transaction is expected to close in the second quarter of fiscal 2018,

subject to customary closing conditions.

Iman Ghorayeb

+971-4-404-8275

ighorayeb@avaya.com

Source: Avaya Holdings Corp.

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