Over 50% Enterprises Believe 5G Will Help Customer Acquisition and Generate New Revenue Streams: Infosys Research

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BENGALURU, India, Oct. 23, 2019 /PRNewswire=KYODO JBN/ --

- 90 percent of enterprises are actively investigating business cases, defining

use cases with ecosystem partners or defining service portfolios using 5G

technology

- Unlike 2G, 3G and 4G, businesses are looking for Network Service Providers

and System Integrators to play a crucial role in accelerating the 5G adoption

journey

- 59 percent of respondents mentioned security as the biggest barrier for 5G

adoption

Infosys Knowledge Institute

[https://www.infosys.com/about/knowledge-institute/] (IKI), the global thought

leadership and research arm of Infosys, today unveiled its market research

titled, 'State of 5G – The Road Ahead'. The research was aimed at gathering

insights around the current state of 5G adoption and identifying current and

future initiatives that can serve as a guide for business and technology

leaders across enterprises in their 5G digital transformation journey.

For this research, Infosys surveyed 850 senior executives representing firms

from 12 industries, with annual revenues over US $1 billion across US, Europe,

UK, Australia and New Zealand. The study gathered empirical evidence to show

how mass machine communication is expected to be the most transformed

application with 5G and why data security emerges as the most critical barrier

to its adoption.

Key findings of the survey:

- A staggering 90 percent of the respondents are either actively investigating

5G business cases or defining various use cases and service portfolios with

ecosystem partners.

- Nearly 60 percent of respondents mentioned cost and effectiveness as the

primary criteria for use case adoption, while 57 percent of surveyed

enterprises are looking at 5G for new revenue streams.

- Over 50 percent of enterprises are looking for 5G use cases that can help

them disrupt the market or drive their brand forward

- Data security (59 percent), finding the right talent (57 percent), and device

readiness (57 percent) were identified as key barriers in 5G adoption.

    - Industry wise, Energy and Utilities call out Integration while

Manufacturing mentions virtualized 5G core deployment as key challenges

    - Maintenance of the new technology (47 percent) and defining a roadmap for

AI and ML technology advancements (33 percent) emerged as key challenges post

implementation

- Nearly 50 percent enterprises firmly believe that system integrators play a

vital role in 5G deployment.

- 50 percent respondents cited that mass machine communication is expected to

undergo a major transformation, followed by ultra-reliable and low latency

services (48 percent) and enhanced cellular broadband (43 percent).

- State of 5G across industries:

    - Consumer Retail and Logistics (CRL) and Energy and Utilities (E&U)

industries are leaders in 5G strategy with experiments around In-Store

Experience and Smart Grids respectively. There is also traction in interactive

experiences around media delivery, smart spaces, and remote healthcare.

    - Telecom industry is driving more use case experimentation (57 percent)

that can help them disrupt the market.

        - Supply side industries have migrated beyond the business case stage,

focusing more on prototyping. On the other hand, industries on the demand side

are driven by the cautious nature of users while contemplating business cases.

- While standards organizations are seen as the preferred partners in 5G

evolution among nearly 50 percent respondents, understanding of 5G and seamless

transitioning capability were called out as the key partner selection criteria.

Nitesh Bansal, Senior Vice President and Global Head, Engineering Services,

Infosys said, "5G holds significant transformation potential for both network

providers and enterprises that will consume it. For network providers there are

significant opportunities for network virtualization, AI and automation, while

considerably lowering associated costs and enhancing delivery of network-based

services. For enterprises, on the other hand it unlocks significant value with

the addition of use cases that were not possible without low latency and high

bandwidth network coverage.  Through our research, 'State of 5G – The Road

Ahead', we are looking to present a comprehensive view of the adoption and

barriers in implementing 5G. The research also highlights relevant use cases

that will serve as a ready reckoner for businesses looking to explore new

opportunities in the 5G space."

For a full copy of the report, please visit:

https://www.infosys.com/engineering-services/insights/Pages/state-of-5G-road-ahead.aspx

Methodology

Infosys conducted independent interviews and web surveys, the report of which

presents a holistic view of 5G adoption. A total of 850 senior executives –

including 30 percent C-suite executives - and over 1000 employees comprising 53

percent business users and 47 percent IT users representing firms from numerous

industries, with annual revenues over US $1 billion across the US, Europe, UK,

Australia and New Zealand (ANZ), participated in this survey. The respondents

were grouped into six industry clusters: FSI (Financial Services & Insurance),

HLS (Healthcare, Lifesciences, Government and Agriculture), MFG (Industrial

Manufacturing, Automotive and Hi-Tech), CMT (Telecom and Media &

Entertainment), E&U (Energy & Utilities), CRL (Retail, Consumer Goods, Services

and Logistics).

About Infosys

Infosys is a global leader in next-generation digital services and consulting.

We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of

global enterprises, we expertly steer our clients through their digital

journey. We do it by enabling the enterprise with an AI-powered core that helps

prioritize the execution of change. We also empower the business with agile

digital at scale to deliver unprecedented levels of performance and customer

delight. Our always-on learning agenda drives their continuous improvement

through building and transferring digital skills, expertise, and ideas from our

innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise

navigate your next.

Safe Harbor

Certain statements mentioned in this presentation concerning our future growth

prospects are forward-looking statements regarding our future business

expectations intended to qualify for the 'safe harbor' under the Private

Securities Litigation Reform Act of 1995, which involve a number of risks and

uncertainties that could cause actual results to differ materially from those

in such forward-looking statements. The risks and uncertainties relating to

these statements include, but are not limited to, risks and uncertainties

regarding fluctuations in earnings, fluctuations in foreign exchange rates, our

ability to manage growth, intense competition in IT services including those

factors which may affect our cost advantage, wage increases in India, our

ability to attract and retain highly skilled professionals, time and cost

overruns on fixed-price, fixed-time frame contracts, client concentration,

restrictions on immigration, industry segment concentration, our ability to

manage our international operations, reduced demand for technology in our key

focus areas, disruptions in telecommunication networks or system failures, our

ability to successfully complete and integrate potential acquisitions,

liability for damages on our service contracts, the success of the companies in

which Infosys has made strategic investments, withdrawal or expiration of

governmental fiscal incentives, political instability and regional conflicts,

legal restrictions on raising capital or acquiring companies outside India, and

unauthorized use of our intellectual property and general economic conditions

affecting our industry. Additional risks that could affect our future operating

results are more fully described in our United States Securities and Exchange

Commission filings including our Annual Report on Form 20-F for the fiscal year

ended March 31, 2019. These filings are available at www.sec.gov Infosys may,

from time to time, make additional written and oral forward-looking statements,

including statements contained in the Company's filings with the Securities and

Exchange Commission and our reports to shareholders. The Company does not

undertake to update any forward-looking statements that may be made from time

to time by or on behalf of the Company unless it is required by law.

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SOURCE: Infosys