PR97518

STOCKHOLM, Aug. 24, 2022 /PRNewswire=KYODO JBN/ --

-- By giving dealers visibility into parts inventories outside their

distribution networks, Syncron D2D accelerates repair times while reducing

shipping costs, excess stock, and parts returns

Syncron today announced the launch of Syncron D2D, a powerful solution

enhancement to Retail Inventory that reduces service repair times and increases

revenue by extending parts inventory beyond dealer distribution networks to

alternate dealers. Syncron D2D goes further than existing solutions with

capabilities like parts distribution center (PDC) backorder recovery, a feature

that automatically triggers a parts search and eliminates manual processing. By

seamlessly integrating with existing retail inventory systems and includes a

powerful mobile app, Syncron D2D maximizes parts availability and customer

satisfaction while reducing excess stock and costs.

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"With the pressure to get customers up and running again faster than ever, OEMs

can no longer afford to rely on local dealer inventory only. The inventory

breadth and depth required to serve the aftermarket is simply too big and lead

times from OEM distribution centers, especially for parts out of stock, are too

long," says Staffan Theander, director of Service Supply Chain Solutions,

Syncron. "With Syncron D2D, OEMs can use the entire dealer network inventory to

cut backorder times and increase same-day repair rates while reducing network

excess inventory and parts returns. This next-level inventory optimization and

parts distribution, paired with the cost and time-saving automation of

previously manual processes, makes Syncron D2D a game-changer for OEMs,

dealers, and the customers who depend on them."

Historically, when a Dealer needed a part that was out of stock at the OEM or

Parts Distribution Center, the customer had to wait. While most OEMs can give

dealers some visibility into other inventories, these systems are limited,

requiring tedious manual processes and involves expediting shipments, thereby

eroding profit margin and carry a substantial environmental burden. Instead,

Syncron D2D automatically triggers a comprehensive search of potential sellers.

When it finds the part needed, Syncron D2D facilitates the transaction. With an

intuitive mobile app, dealers can automatically locate parts, optimize stock

levels, respond to requests, offer dealer incentives, track shipments, and

more. According to Gene Metheny from Carlisle and Company, the companies that

have established the types of processes that Syncron is enabling have achieved

significant improvements in backorder fulfillment rates, future parts returns,

and dealer network stock obsolescence, as referenced in the Carlisle Group's

North American Parts Benchmarking study.

Syncron D2D Benefits

   -- Reduce customer wait times and equipment downtime

   -- Improve customer and dealer satisfaction

   -- Fewer returned and obsolete parts

   -- Decrease overall inventory and excess stock

   -- Lower expedited shipping costs

   -- Fewer sales lost due to backorder delays

To learn more about Syncron D2D, visit:

https://www.syncron.com/ja/solutions/dealer-to-dealer-software/

About Syncron

Syncron empowers leading manufacturers and distributors to capitalize on the

new service economy. We improve aftermarket business profitability, optimize

working capital, increase customer loyalty, and enable customers to

successfully transition to service-driven business models. With

industry-leading investments in AI and ML, Syncron offers the first innovative,

customer-endorsed, end-to-end intelligent Service Lifecycle Management (SLM)

solutions portfolio. Delivered on our Connected Service Experience (CSX)

platform, our solutions encompass service parts inventory, price, warranty,

service contract, and field service management. It's no secret that the world's

top brands trust Syncron, the largest privately-owned global leader in

intelligent SLM SaaS solutions. For more, visit https://www.syncron.com/ja/.

SOURCE: Syncron

CONTACT: For media inquiries, contact: media@syncron.com