PR99287

LONDON, Jan. 17, 2023 /PRNewswire=KYODO JBN/ --

P.I. Works announced that its next-generation managed services partnership with

Ooredoo Algeria has been named the 'Managed Services Innovation of the Year' at

the 2022 Glotel Awards. The Glotel Awards by Telecoms.com, which was held in

London this year, recognizes innovation and excellence within the telecoms

segment, honoring key players who are shaping the future of the industry.

Timos Tsokanis, Chief Technology Officer at Ooredoo Algeria said, "This

partnership has not only empowered us to better serve our subscribers but has

also inspired the wider industry with its novel and bottom-up approach to

network performance management. Behind this is P.I. Works' Next-Generation

Managed Services solution, which has greatly accelerated our network

transformation journey."

Nacereddine Mayout, Operation Director at Ooredoo Algeria added, "P.I. Works

has been a trusted ally of Ooredoo Group since 2018. These long-standing

synergies are at the crux of our new managed services partnership, beginning

April 2022, between P.I. Works and Ooredoo Algeria. From the outset, both

projects have displayed immense success in improving both regional and

nationwide network quality and subscriber experience."

Basar Akpýnar, CEO and Co-Founder of P.I. Works, "Once again, we would like to

thank our long-standing partner, Ooredoo Group, for their unwavering support

and trust in us. It has been an honor to be part of and to be a key enabler of

their network automation journey at both a regional and national level. We are

thrilled that our collaborative success has been recognized on the global stage

at the Glotel Awards."

Eren Kahraman, Account Manager for Ooredoo at P.I. Works added, "P.I. Works

Next-Generation Managed Services, leveraging our AI-powered automation

portfolio, aims to revolutionize the way existing network management systems

work, shifting away from the traditional KPI-based approach and towards one

rooted in subscriber experiences and customer-centric performance. Again, we

thank Ooredoo Algeria for giving us the opportunity to prove our world-class

expertise in network management and assurance, and we believe that our

partnership will continue to pave way for future network transformation."

Boasting highly successful improvement metrics, the project has resulted in a

16% increase in Ooredoo's CSAT Overall Indicator (Global NPS) within 3 months.

Core consistent quality and excellent consistent quality were two crowdsourced

indicators that achieved a 9% and 15% improvement respectively. A 15%

improvement in Algiers Capital OSS KPIs was also recorded.

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Source:  P.I. Works