Shangri-La and Klook Announce Strategic Partnership to Provide Seamless Guest Experiences and Asian Hospitality

PR76622

SINGAPORE and HONG KONG, Dec. 5, 2018 /PRNewswire=KYODO JBN/ --

Klook, a world leading travel activities and services booking platform, and

Shangri-La Hotels and Resorts, Asia Pacific's leading luxury hotel group, today

announced a global strategic partnership that will enable hotel guests to

directly access the world's best activities to enhance their hotel and

destination experience. With this partnership, Shangri-La can provide more

differentiated experiences and benefits important to guests and Golden Circle

members, including earning and redeeming Golden Circle Award Points from local

experiences and at over 500 restaurants and CHI, The Spa within Shangri-La.

Klook's expertise in meeting the needs of the "on-the-go", tech-savvy,

millennial traveller will complement Shangri-La's offerings and help define a

new model of creating one's own journey.

"By delivering additional hotel and in-destination features, we are

strengthening the value proposition for guests in line with their widening

needs and giving them more inspiring choices during their travels," said Irene

Lin, Shangri-La Executive Vice President -- Marketing. "Collaborating with

Klook will allow us to offer guests a deeper discovery of local experiences and

we're excited the partnership will open up many more memorable moments to

guests in and beyond Shangri-La hotels worldwide."   

Anita Ngai, Chief Revenue Officer at Klook, said, "The luxury traveller is more

tech-savvy than ever as they are seeking smart, convenient, and cash-free

solutions, and we're continually enriching Klook's services to make the

platform suitable and engaging for all types of travellers. We're excited to be

innovating on a series of initiatives with Shangri-La - Klook Concierge and

Golden Circle redemption programme are just the start of an exciting

partnership ahead."

Klook and Shangri-La will initially collaborate on the following:

Klook Concierge: In December 2018, Shangri-La Hotel, Bangkok; Shangri-La Hotel,

Singapore and Kowloon Shangri-La, Hong Kong will be the inaugural hotels to

debut the Klook Concierge service.

Guests can discover and book Klook experiences throughout their stay via a

tablet at the hotel concierge, even at the last minute, and redeem via a QR

code or e-voucher. In addition, Shangri-La's Golden Circle members can earn

Golden Circle Award Points for each experience booked through the Klook

Concierge.

To mark the partnership launch, Shangri-La will offer Golden Circle members 100

Golden Circle Award Points on every booking on the Klook Concierge, while Klook

will offer a platform-wide discount of 5% on its experiences until 28 February

2019.

Golden Circle Award Point Redemption: All Shangri-La's Golden Circle members

have the option to redeem their points for selected Klook experiences in

Singapore, Bangkok, Beijing and Shanghai in December 2018. This will expand to

over 60,000 Klook experiences in quarter three 2019, from must-eats and unique

tours to local transport and popular attractions. The Klook activity redemption

initiative with Golden Circle members is set to be the first of its kind for a

luxury hotel group.

Marketing Collaborations: In 2019, Klook and Shangri-La will jointly launch

various marketing initiatives, as well as make unique Shangri-La experiences

available on the Klook platform. More information will be announced at the time

of launch.

About Klook

Founded in 2014, Klook is one of the world's leading travel activities and

services booking platforms. Klook gives travellers a seamless way to discover

and book popular attractions, tours, local transportation, best foods and

must-eats, and unique experiences around the world on its website and

award-winning app ('Best of 2015' & 'Best of 2017' by Google Play and Apple App

Store). With Klook's innovative technologies, travellers can book on-the-go and

redeem the services by using QR codes or e-vouchers. Each day, Klook empowers

countless travelers to indulge in their wanderlust and spontaneity through over

60,000 offerings in more than 250 destinations.

With a team of over 800 across 16 offices worldwide, Klook's services are

available in eight languages, supporting 36 currencies. It has raised a total

of US$300 million investment from world-renowned investors including Sequoia

China, TCV, Matrix Partners, and Goldman Sachs. Get inspired by Klook at

www.klook.com, the company blog (https://www.klook.com/blog/) or @Klook

(https://www.facebook.com/klookglobal/).

About Shangri-La Hotels and Resorts

Hong Kong-based Shangri-La Hotels and Resorts, one of the world's premier hotel

owners and operators, currently manages over 100 hotels globally in 76

destinations under the Shangri-La, Kerry, Hotel Jen and Traders brands.

Prominently positioned in Asia, the group has established its hallmark of

"hospitality from the heart" over four decades in Asia Pacific, the Middle

East, Europe, North America and the Indian Ocean. The group has a substantial

development pipeline with upcoming projects in Australia, Bahrain, mainland

China, Cambodia, Indonesia, Malaysia and Saudi Arabia. For more information,

visit www.shangri-la.com.

SOURCE  Klook