AsiaNet  85652

LONDON and NEW YORK, September 18, 2020 /PRNewswire=KYODO JBN/--

Dedicated voice specialist, Red Box, today announces the launch of Conversa,

the world's first truly open microservices-based and cloud-agnostic enterprise

voice platform, which gives organizations the power to listen, the freedom to

share and the insight to act upon enterprise wide audio and media data.

With a unique and revolutionary event driven, stateless architecture with

almost unlimited capability for global scale, Conversa captures high-quality

audio and rich media from every conversation taking place across the

enterprise, whilst ensuring multiple levels of resiliency. Conversa is built

from the ground up to be platform agnostic for on-premise, cloud or hybrid

delivery, with a market-leading total cost of ownership (TCO).

Free and open REST APIs ensure real-time access to and control of these

extremely rich but sensitive data sets, as well as supporting the delivery of

'AI-Ready' audio, video, rich metadata and transcripts to virtually any

application. This provides organizations with access to an extensive ecosystem

of best-of-breed AI, Analytics, CRM, BI and compliance tools to drive

transformative business outcomes across customer and employee experience, sales

performance and automation.

"With organizations under increased pressure to support distributed workforces,

as well as driving differentiation through digital transformation, it's even

more critical than ever for them to retain sovereignty of one of their richest

and most powerful data sets: the voice of their customer and employees,"

comments Richard Stevenson, CEO of Red Box. "Conversa empowers organizations to

tap into the rich insights within enterprise wide audio and media whilst also

benefiting from market-leading infrastructure."

The platform will be launched initially on Limited Release and will be

available alongside the current Red Box platform which continues to be

developed and supported.

About Red Box

Red Box is the leading dedicated voice specialist with over 30 years'

experience in empowering organisations to capture, secure and unlock the value

of enterprise wide voice. Conversa by Red Box is the next generation and first

truly open microservices-based, enterprise voice platform. It offers a

revolutionary event driven and globally extensible architecture, market leading

infrastructure TCO and infinite horizontal scalability.

Providing mission critical, resilient capture of rich, high quality voice data

and media from every conversation, anywhere, on any platform and in realtime,

Conversa provides customers with end-to-end data sovereignty and open access to

the world's most extensive ecosystem of leading AI voice technologies.

Red Box is trusted by leading organisations across financial services, contact

centre, government and public safety sectors (including six of the world's top

banks, 85% of global interdealer brokers, 1,700 call centres and over 80% of UK

police forces) and we capture and secure millions of calls daily for over 3,500

customers around the world.

For more information visit www.redboxvoice.com

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SOURCE: Red Box