PR89818

MILWAUKEE, June 1, 2021 /PRNewswire=KYODO JBN/ --

Expanded professional services portfolio combines knowledge and technology to

holistically address needs across the industrial value chain and improve

business sustainability

To help companies innovate faster and improve efficiencies during the age of

digitalization, Rockwell Automation is evolving its service and solutions

capabilities and launching a new brand: LifecycleIQ Services(

https://www.rockwellautomation.com/en-us/capabilities/lifecycle-services.html).

The new brand represents the expanding ways that customers can engage with

Rockwell Automation technology and highly trained professionals to improve

their performance and reimagine what's possible across their industrial value

chain.

LifecycleIQ Services provide the transformative partnership that customers need

and expect today. By combining digital technologies with expansive human

know-how, the services help companies work faster, smarter and with greater

agility at every point in their business cycle. The services can help companies

realize the power of a Connected Enterprise during the design, operations, and

maintenance stages in greenfield and brownfield facilities.

"LifecycleIQ Services create a more intimate customer engagement model, one

that can help companies not only solve problems, but also see new possibilities

in production and transform them into reality," said Frank Kulaszewicz, senior

vice president, Lifecycle Services at Rockwell Automation. "We're investing in

providing a wide range of holistic services to help companies be more

productive, safe and secure anywhere in a product, process or plant lifecycle."

Inbavanan Rathinam, senior director, Solutions & Services, Asia-Pacific at

Rockwell Automation, said: "One challenge faced by many industrial players in

Asia-Pacific is how to adopt smart manufacturing technology quickly whilst

seamlessly integrating legacy equipment and machinery. LifeCycleIQ Services

help to address this unmet need holistically, enabling enterprises to be

future-ready by incorporating agility and flexibility in both infrastructure

and processes.

"Driving efficiencies also continues to be increasingly important to businesses

across every sector in the region, with growing attention on sustainable

operations. LifeCycleIQ Services enables our customers to better plan and

service every aspect of the plant, from design to safe operations, enabling

reduced energy usage, minimized wastage, and maximized output."

Industrial companies can use LifecycleIQ Services to achieve outcomes like:

Capturing more value from digital transformation initiatives

Digital initiatives can struggle to get off the ground because companies don't

know what steps to take or where to start. Using the knowledge and experience

within LifecycleIQ Services, companies can strategically plan, implement and

scale their digital initiatives.

Support can begin with defining strategic objectives, identifying use cases and

quantifying business value. Rockwell Automation can then continue to support

customers through implementation, ongoing maintenance and continuous innovation.

Reducing risk with comprehensive cybersecurity support

Cybersecurity is a top priority today, but few companies have specialists with

both information and operations technology (IT/OT) security knowledge. Rockwell

Automation is uniquely equipped to address complex security challenges in IT/OT

environments. The company understands the OT environment and how it interfaces

with IT and follows industry security standards.

LifecycleIQ Services can help companies adopt a proactive cybersecurity

approach and address the entire attack continuum -- before, during and after an

event. Also, as more companies connect their plants to remote workers and

partners like original equipment manufacturers (OEMs), Rockwell Automation can

help protect those connections with secure remote access and security posture

assessment services.

Improving workforce support

Companies need new ways to support their workforces as they contend with global

health challenges and skills shortages brought on by the retirement of trained

workers and an influx of new technologies. They also need workforce support as

they seek to make the most of IIoT technologies.

LifecycleIQ Services can help companies address their unique workforce

challenges and gaps by assessing needs, identifying priorities and creating

workforce development programs. Rockwell Automation also uses remote support

capabilities and augmented reality technologies to help companies interact

virtually with support engineers, strengthen skills with virtual training, and

provide safety and security services without sending people into plants.

To improve customer experiences, LifecycleIQ Services is also introducing a new

way to receive multiple services in one contract. An Integrated Service

Agreement(

https://www.rockwellautomation.com/en-us/capabilities/industrial-maintenance-support/integrated-service-agreement.html)

allows companies to select a package of offerings to simplify their support

needs and have just one number to call to access experts and receive priority

service. Companies can get 24x7 technical support, repair services, reports and

analytics, field services and more, all in one integrated contract.

About Rockwell Automation

Rockwell Automation, Inc.(https://www.rockwellautomation.com/) (NYSE: ROK), is

a global leader in industrial automation and digital transformation. We connect

the imaginations of people with the potential of technology to expand what is

humanly possible, making the world more productive and more sustainable.

Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs

approximately 24,000 problem solvers dedicated to our customers in more than

100 countries. To learn more about how we are bringing the Connected Enterprise

to life across industrial enterprises, visit www.rockwellautomation.com.

SOURCE:  Rockwell Automation