Mindtree Among the UK's Top Companies in Customer Satisfaction According to the 2021 IT Sourcing Study
PR90130
WARREN, N.J. and BANGALORE, India, June 16, 2021 /PRNewswire=KYODO JBN/ --
Mindtree [https://www.mindtree.com/], a global technology services and
digital transformation company, today announced that it has ranked second for
client satisfaction in the 2021 UK IT Sourcing Study, conducted by Whitelane
Research in collaboration with PA Consulting. The company's overall
satisfaction score of 80% was well above the industry average of 72%.
This year's ranking of 34 of the UK's top IT/cloud service providers was
based on an evaluation of more than 600 unique IT sourcing relationships and
800 cloud relationships by more than 250 participants of the top IT spending
organizations in the UK.
All Mindtree customers surveyed for the study said they were satisfied
with the company. The company ranked among the top five in four of the nine key
performance indicators evaluated in the study. These include service delivery
quality, cloud capabilities, account management quality, and proactivity.
Mindtree was also one of only five companies with solely satisfied customers
for its application development, maintenance, and testing capabilities.
Venu Lambu, Executive Director and President of Global Markets at Mindtree,
said, "As organizations in the UK navigated a challenging year in their digital
transformation journeys, we remained firmly focused on leveraging our
differentiated capabilities to help them stay ahead by continually engaging
with our customers and delivering value. This ranking underscores our customer
focus and commitment. I want to thank our customers for their trust in us, and
Mindtree Minds for their dedication in exceeding customer expectations."
Jef Loos, Head of Sourcing, Whitelane Research, said, "The last 12 months
and beyond tested the agility and skills of the UK IT outsourcing sector. It is
very impressive to see companies like Mindtree who are delighting customers
even in this difficult time. Looking ahead, as enterprises double down on
digital, they are increasingly banking on partners to guide them through these
fast-moving journeys. Mindtree demonstrated outstanding commitment to key
business priorities such as cost reduction, scalability and focus on core
business, which stands it among the top IT outsourcing partners in the UK,
according to its own customers."
Methodology
Whitelane's 2021 UK IT Sourcing Study was conducted with senior level
executives with influence over corporate IT strategy and IT sourcing decisions.
Both organizations with large IT budgets and organizations that have outsourced
a significant amount of their IT processes received an invitation to
participate in the research. Once respondents approved their participation,
they received a URL to access an online questionnaire.
- Whitelane Research and PA Consulting are both completely independent
organizations. Whitelane Research was responsible for the selection of the
participant database, with the IT service providers featured in this study
evaluated and ranked based on the opinion of their clients (not on the opinion
of Whitelane Research or PA Consulting).
- The research findings are solely based on the data received in the
market study from the respondents surveyed. The IT outsourcing services under
evaluation are consumed by the respective country/region where the study is
conducted and the evaluations are not weighted by any deal characteristics,
such as the annual contract value or contract length.
- Participation in the study is on the basis of complete confidentiality
and anonymity, and only aggregated data is used to present the research
findings.
- At least eight evaluations are required for an individual service
provider to be included in the general satisfaction ranking and at least seven
evaluations are required for an individual service provider to be included in
the satisfaction by IT domain rankings. The minimum number of evaluations
required for each service provider guarantees that the service provider scores
reflect the opinion of a representative sample group.
About Mindtree
Mindtree (NSE: MINDTREE) is a global technology consulting and services
company, helping enterprises marry scale with agility to achieve competitive
advantage. "Born digital," in 1999 and now a Larsen & Toubro Group Company,
Mindtree applies its deep domain knowledge to 270 enterprise client engagements
to break down silos, make sense of digital complexity and bring new initiatives
to market faster. We enable IT to move at the speed of business, leveraging
emerging technologies and the efficiencies of Continuous Delivery to spur
business innovation. Operating in 24 countries across the world, we're
consistently regarded as one of the best places to work, embodied every day by
our winning culture made up of over 23,800 entrepreneurial, collaborative and
dedicated "Mindtree Minds."
To learn more about us, visit www.mindtree.com ;or follow us
@Mindtree.
About Whitelane Research
Whitelane Research is an independent organization uniquely focused on
uniquely focused on IT outsourcing across Europe. Our extensive IT outsourcing
research studies interview CIOs of the largest IT spending organizations in
different countries about their opinion on their outsourcing plans and service
providers. Our end-user/service provider events facilitate exchange of ideas
between end-users and service providers about different outsourcing themes and
achieving better, win-win sourcing relationships. Our Executive Best Practices
Groups provide an exclusive forum for corporate executives who use sourcing as
a significant part of their business strategies, allowing them to
confidentially share ideas and information about their sourcing relationships.
For more information, please visit www.whitelane.com.
About PA Consulting
PA Consulting is an innovation and transformation consultancy that believes
in the power of ingenuity to build a positive human future in a
technology-driven world. As strategies, technologies and innovation collide, we
create opportunity from complexity. Our diverse teams of experts combine
innovative thinking and breakthrough use of technologies to progress further,
faster. Our clients adapt and transform, and together we achieve enduring
results. We are 3,300 specialists in consumer, defence and security, energy and
utilities, financial services, government, health and life sciences,
manufacturing, and transport. Our people are strategists, innovators,
designers, consultants, digital experts, scientists, engineers and
technologists. We operate globally from offices across the UK, US, Netherlands,
and the Nordics. Discover more at www.paconsulting.com and connect with PA on
LinkedIn and Twitter.
For more information, contact: media@mindtree.com
Logo: https://mma.prnewswire.com/media/1004066/Mindtree_Logo.jpg
Source: Mindtree
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