Red Box Compliance Recording Solution is Certified for Microsoft Teams
PR91891
LONDON, and NEW YORK, Sept. 24, 2021, /PRNewswire=KYODO JBN/ --
Red Box – a leading platform for voice – today announces the certification of
its compliance recording solution [
https://www.redboxvoice.com/compliance-recording-for-microsoft-teams ] for
Microsoft Teams as part of the Microsoft Independent Software Vendor (ISV)
Partner Certification Programme.
Following extensive third-party approved testing, the solution ensures
adherence to regulatory requirements with a policy-based compliance recording
integration for Microsoft Teams, providing secure capture, transcription,
storage, retrieval, archiving and metadata-controlled retention of
enterprise-wide communications.
"The certification is a powerful endorsement of Red Box's communication capture
capabilities, empowering organisations across a wide range of verticals such as
Finance, Healthcare, and Public Safety to operate under strict regulatory
obligations and exploit the benefits of digital collaboration, while remaining
compliant to regulations including MiFID II, Dodd Frank and PCI DSS," comments
Pete Ellis, Red Box CPO.
The Red Box solution meets all rigorous market requirements, offering an
unrivalled secure user-experience with flexible cloud, hybrid and on-premises
deployment options.
With over 30 years' experience in providing highly resilient compliance
recording for customers globally, Red Box supports both dedicated Microsoft
Teams and mixed telephony and contact centre environments to ensure companies
capture and transcribe every conversation for regulatory purposes.
Red Box also acts as a gateway to leading AI, automation, analytics and storage
applications by providing customers with full access to and control of this
rich captured voice data set in real-time. Open APIs ensure integration with an
extensive ecosystem of best of breed partners that includes compliance
archiving, fraud detection and surveillance solutions, as well as CRM, CX,
sales performance and business intelligence platforms.
Red Box is also integrated with Microsoft Dynamics 365 Customer Service
Insights and Sales Insights. As a Preferred Telephony Partner for Conversation
Intelligence this includes using captured data to enhance sales performance and
customer experience with the analysis of calls at scale.
"The Red Box compliance recording solution and its integration with Teams and
Dynamics 365 means organisations can benefit from streamlined teamwork and
enhanced analytical insights, while adhering to relevant regulatory
requirements for record-keeping, monitoring, data governance and reporting,"
comments Pete Daderko, Director of Product Marketing, Microsoft Teams Phone.
About Red Box
Red Box is a leading dedicated voice specialist with over 30 years' experience
in empowering organizations to capture, secure, and unlock the value of
enterprise-wide voice. Conversa by Red Box is the next generation and first
truly open microservices-based, enterprise voice platform. It provides
customers with open access to and control over captured voice and media,
resilient capture of high-quality real-time data from across the enterprise,
the freedom to use that data in any application, and a market-leading TCO.
Red Box is trusted by leading organizations across financial services, contact
center, government, and public safety sectors (including six of the world's top
banks, 85% of global interdealer brokers, hundreds of call centers, and over
80% of UK police forces) and we capture and secure millions of calls daily for
thousands of customers around the world.
For more information visit www.redboxvoice.com
For press enquiries please contact:
Nadine Edmondson
marketing@redboxvoice.com
+44 (0) 7702 335 519
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