24-7 Intouch Acquires Goodbay Technologies
PR92161
WINNIPEG, MB, Oct. 7, 2021 /PRNewswire=KYODO JBN/ --
24-7 Intouch announced today that it has acquired Goodbay Technologies, a
leading provider of digital business process outsourcing services.
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24-7 Intouch and Goodbay Technologies are leaders in the customer care
industry, focused on pairing the customer experience with best-in-class
technology. This acquisition is designed to enhance both companies' need for
globally diverse customer service solutions. Goodbay Technologies will be a
wholly owned subsidiary of 24-7 Intouch, continuing to operate independently
with a focus on gaming, mobile app, consumer technology and new economy clients.
24-7 Intouch continues to expand its global presence with over 20,000 team
members servicing over 30 languages across nine countries. The investment in
Goodbay Technologies will complement 24-7 Intouch's global footprint, increase
its ability to support digital solutions, and add experienced management. The
acquisition includes additional on-campus and work-from-home capabilities for
24-7 Intouch in India, the Philippines, and Jamaica, as well as offices in
Austin, Texas.
"Our new acquisition is an exciting opportunity to strengthen our core digital
offerings to technology, media, and fintech customers while also making us an
industry leader in digital customer service solutions for the gaming vertical,"
said Greg Fettes, Co-Founder and CEO of 24-7 Intouch. "Goodbay Technologies is
known for its innovative, consultative and data-driven approach to customer
experience, particularly in the gaming and consumer technology verticals, and
we are excited to partner with them to grow what is already an impressive
customer footprint."
Goodbay Technologies was founded in 2002, initially focused on consumer
electronics support. In 2011, the company pivoted to mobile application, gaming
and new economy clients. Goodbay Technologies has an outstanding track record
for converting new customers to long term partnerships. 24-7 Intouch has long
been recognized as the leader in the digital transformation of customer service
outsourcing and provides customer service and content moderation solutions for
high growth and emerging technology, retail, media and entertainment companies.
The complementary client base of 24-7 Intouch and Goodbay Technologies was a
key strategic consideration for both organizations.
"We're committed to continuing to provide innovative, flexible and data-driven
service programs to our world-class clients," said Sapan Shahani, CEO at
Goodbay Technologies. "By adding 24-7 Intouch's global presence, languages, and
technology solutions, we're able to expand the range of solutions we can now
offer to our clients and other market participants."
Shahani, as the CEO of Goodbay Technologies, will continue to focus on
providing the best support possible to its existing clients as well as
expanding market share within its core verticals and areas of expertise.
In connection with the transaction, Baird acted as exclusive financial advisor
to Goodbay Technologies. Reed Smith LLP acted as legal counsel, and RSM
provided accounting and tax services to Goodbay Technologies.
About 24-7 Intouch
24-7 Intouch is a global digital customer care and technology company that
provides value-driven, future-forward solutions. For over 20 years, we have
been the people and technology behind the world's biggest brands, empowering
human potential through our artificial intelligence division, Laivly, and
driving change for our client partners through actionable insights and
analytics.
About Goodbay Technologies
Goodbay Technologies is the smart partner for innovative companies seeking
experts in customer support outsourcing. We believe intelligent companies
deserve an equally intelligent approach to customer support. From smarter
hiring and personalized training to user engagement, our goal is to provide the
best support possible to each customer. Our data-oriented, consultative
management team deploys comprehensive analytics throughout the customer journey
in order to help clients make meaningful business decisions about customer
retention, strategy and ultimately client profitability.
Media Contact: Morgan Stewart, VP, Sales & Marketing, 24-7 Intouch,
mstewart@24-7intouch.com
SOURCE: 24-7 Intouch
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