PR95966

TATU CITY, Kenya, May 12, 2022, /PRNewswire=KYODO JBN/--

CCI Global, the largest international contact centre operator in Africa, will

move to a purpose built, state-of-the-art office at Tatu City, creating more

than 4,000 jobs for Kenyans.

CCI’s facility will be developed by Gateway Real Estate Africa (GREA), a

private development company specialising in turnkey construction. The

five-story tower is custom designed for CCI, with training facilities and a

career centre to welcome new employees.

CCI has grown rapidly in Kenya since entering the market in 2016, specialising

in the operation of outbound, inbound and web chat multi-channel contact

centres, serving leading international brands, primarily in the mobile,

technology, telecommunications and financial industry sectors.

CCI’s expansion comes amid unprecedented demand for the company’s young, highly

skilled workforce in Kenya, which has swelled to over 2,000 agents in the last

12 months. The facility at Tatu City, scheduled for completion in Q4 2023, will

double the firm’s capacity to more than 4,000 seats in a single location.

“CCI’s business in Kenya, which serves well-known American, British, Australian

and other international brands, continues to accelerate, thanks to our dynamic

workforce, quality assurance and operational excellence,” said Mark Chana,

CCI’s Chief Operating Officer. “We are excited to build CCI’s home at Tatu

City, in a business-friendly environment that focuses on the welfare of our

employees.”

CCI’s contact centre will provide business process outsourcing, or BPO, that

supports the whole customer lifecycle in both traditional voice interactions as

well as digital.

The Grade A office building with five floors and two levels of underground

parking will anchor Tatu Central, the business district of Tatu City.

“The building is custom-designed for CCI, with large floor plates for flexible

call centre operations, rapid lifts for seamless shift changes, ample natural

light and employee welfare at its core,” said Greg Pearson, co-founder and CEO

of GREA. “We are pleased to develop this spectacular building for a world-class

client like CCI in Africa.”

As part of the development, Tatu City, which is owned and developed by

Rendeavour, Africa’s largest new city builder, will construct a transport hub

to accommodate CCI’s thousands of employees.

“The Tatu City ecosystem – with homes, businesses, schools, parks and other

amenities – is the ideal location for CCI’s operations and employees,” said

Stephen Jennings, Founder and CEO of Rendeavour. “A first mover in all aspects,

CCI embodies the global shift of businesses from congested urban areas to

decentralised environments like Tatu City that provide live-work-play solutions

for employees and investors alike.”

The CCI office at Tatu City is the latest in a strategic partnership between

GREA and Rendeavour, which spans commercial, warehousing and logistics

developments at Rendeavour’s new cities in East and West Africa.

About CCI Global ( www.cciglobal.com )

CCI Global is Africa's largest provider of customer management services to the

international market. The CCI group of companies provides Business Process

Outsourcing services, including consumer sales, service, and digital customer

management strategies to some of the leading brands in the UK, Australia, and

Africa in the mobile technology, telecommunications, financial services,

retail, and leisure sectors.

About Gateway Real Estate Africa (https://greafrica.group/ )

Gateway Real Estate Africa is a private real estate development company

specialising in the turnkey construction of accommodation for multinational

corporates and retailers wishing to expand their operations on the African

continent. For qualifying investors, Gateway Real Estate Africa provides direct

real estate exposure to high-yielding US-dollar denominated rental income

streams and robust growth potential.

About Tatu City ( www.tatucity.com )

Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools,

businesses, a shopping district, medical clinic, nature areas and recreation

for more than 250,000 residents and tens of thousands of day visitors. Tatu

City’s schools educate thousands of students daily, a range of homes suits all

incomes and more than 60 businesses thrive in the country’s first operational

Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents

a new way of living and thinking for all Kenyans in a live, work and play

environment that is free from traffic congestion and long-distance commuting.

Photo: https://mma.prnewswire.com/media/1816744/CCI_Tatu_City.jpg

Source: Tatu City / Rendeavour