PR96364

CUPERTINO, Calif., June 8, 2022 /PRNewswire=KYODO JBN/--

Deep Network Analytics and Applied Machine Learning Provides Intelligence

Related to Network for Improving Customer Experience

Mobileum Inc. ("Mobileum"), a leading global provider of analytics solutions

for roaming and network services, security, risk management, testing, and

monitoring, today announced it has entered into a multi-year partnership with

PT Smartfren Telecom Tbk ("Smartfren"), a leading progressive mobile operator

in Indonesia. The new contract delivers Mobileum's digital insights and network

analytics which will allow Smartfren to strengthen and enhance Customer

experience and personalized product development as well as improve service

quality and performance for its over 33 million subscribers in Indonesia.

Smartfren will leverage Mobileum's recently acquired Niometrics' Deep Network

Analytics (DNA) software to derive insights from the volumes of user data

traversing its network. Integrating with Smarfren's existing data core network

and its data-warehouse the solution identifies multi-dimensional data

attributes, uncovering how the network responds to specific usage demands,

providing Smartfren with trends into the application experience and overall

device performance in the network.

To cater to growing demand for video streaming in Indonesia, Smartfren will

also use Mobileum's Video Streaming Analytics (VSA) solution to deliver high

quality online video experiences to its customers. VSA uses advanced machine

learning algorithms to determine performance and experience metrics, such as

poor resolution or high buffering times, and gives Smartfren the capability to

quantify, assess, and improve the quality of video streams delivered throughout

its network.

This partnership reaffirms Smartfren's commitment as Indonesia's leading

telecoms provider to continuously invest in emerging technologies and offer an

exceptional quality of service to its customers.

Commenting on the partnership between Smartfren and Mobileum, Sandeep Mishra,

CEO of Sinarmas Cognitive and Big Data, said: "Smartfren is excited to leverage

Mobileum's deep network analytics towards better product offerings and improved

experience to our customers. The insights from the solution will help us drive

both performance and experience improvements across all customer segments.

Commenting on the partnership, Sam Lau, Senior Vice President of Global Sales,

Analytics and Engagement of Mobileum, said: "We are very pleased with the

opportunity to collaborate with Smartfren in its pursuit of excellence for

complex digital networks. Being the leading progressive mobile operator in

Indonesia, the company gives Mobileum the privilege to stretch our network

analytics technology into the territory of ground-breaking scalability. We are

confident that our analytics solutions will serve Smartfren well in its pursuit

of service excellence."

About Smartfren

PT Smartfren Telecom Tbk (IDX: FREN) is one of the telecommunications service

providers in Indonesia. In 2015, Smartfren innovated by launching the first

commercial 4G LTE Advanced service in Indonesia, and in early 2016, Smartfren

again made history as a telecommunications company in Indonesia that provides

Voice over LTE (VoLTE) services commercially. In 2017, Smartfren confirmed its

position as a leading telecommunications operator service provider in providing

4G-based telecommunications services and made Smartfren the only operator

operating on a fully 4G network. In 2019, Smartfren successfully carried out a

5G trial which was carried out in Jakarta and this year, Smartfren became the

first operator in Indonesia to present eSIM innovation. With the eSIM

innovation, Smartfren gives its customers the advantage to access the Smartfren

network to their communication devices without using a physical SIM card. eSIM

stores phone numbers, subscription packages, network configurations that allow

your device to connect to Smartfren. Now, with a wide network coverage area,

through around 42,000 4G BTS spread across 220 cities throughout Indonesia,

Smartfren has been asked to become the official telco partner for well-known

global smartphone brands, such as Samsung. For internet service packages,

Smartfren is currently establishing itself as a telecommunications operator

that provides a variety of starter packs and internet package services.

Smartfren has a Starter Card and Smartfren GOKIL MAX, Unlimited, Quota Nonstop,

and 1ON+ internet packages. In addition to offering a variety of data and voice

products and services, Smartfren also provides corporate business solutions,

for business solutions for institutions and corporations in Indonesia. For more

information, please visit www.smartfren.com　

About Mobileum Inc.

Mobileum is a leading provider of Telecom analytics solutions for roaming, core

network, security, risk management, domestic and international connectivity

testing, and customer intelligence. More than 1,000 customers rely on its

Active Intelligence platform, which provides advanced analytics solutions,

allowing customers to connect deep network and operational intelligence with

real-time actions that increase revenue, improve customer experience, and

reduce costs.  Headquartered in Silicon Valley, Mobileum has global offices in

Australia, United Arab Emirates, Germany, Greece, India, Indonesia, Portugal,

Singapore, and UK.

Learn more in https://www.mobileum.com/  and follow @MobileumInc on Twitter

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Source: Mobileum