PR97697

SINGAPORE, Sept. 7, 2022 /PRNewswire=KYODO JBN/ --

-- Actionable insights from Cloudera's data management technology allow Meralco

to make data-driven decisions to prevent outages and increase customer

satisfaction

Cloudera (

https://c212.net/c/link/?t=0&l=en&o=3640630-1&h=583808816&u=http%3A%2F%2Fwww.cloudera.com%2F&a=Cloudera

) , the hybrid data company, today announced that the Philippines' largest

electric power distribution company, the Manila Electric Company (Meralco (

https://c212.net/c/link/?t=0&l=en&o=3640630-1&h=1862293097&u=https%3A%2F%2Fwww.meralco.com.ph%2F&a=Meralco

) ), is working with Cloudera to strengthen its digital transformation efforts

by harnessing the full potential of its data to deliver more value to its

customers. With Cloudera, Meralco plans to achieve greater operational

efficiencies and raise customer satisfaction.

Logo - https://mma.prnewswire.com/media/495570/Cloudera_Logo.jpg

Logo - https://mma.prnewswire.com/media/1893157/Meralco_Logo.jpg

Meralco is committed to delivering service excellence by leveraging data –

bringing safe, stable and reliable power to homes, businesses, and COVID-19

vital facilities. To accommodate growing data requirements as well as the need

for more efficient data management, Meralco required a robust data platform

that could handle the volume and speed at which data was collected and

generated across its online channels, electricity supply chain management

systems, and more. Driven by its customer-centricity and digital transformation

program, the company had to implement a solution that could store and integrate

data from across the organization while eliminating data silos, allowing them

to use various data to improve customer service.

Cloudera worked with Meralco to develop a custom solution, a flagship analytics

platform that processes Meralco's data and runs various machine learning (ML)

models. Through the Meralco Data Platform (MDP), Meralco has improved the

turnaround time for the provision of electricity services, while raising

customer satisfaction levels through analysis of customer concerns and

inquiries. MDP has allowed Meralco to implement predictive analytics for

improved identification of secondary lines for rehabilitation and overloaded

distribution transformers. These predictive models helped line offices conduct

targeted field verification and facility correction, which resulted in

prevention of probable outages to almost 200,000 customers in 2021.

With Cloudera's support, Meralco was able to integrate the data silos within

the organization, including all elements of its operations. This will provide

Meralco with full visibility of relevant data that they can leverage to know

more about the needs and behavior of their customers, which will in turn

uncover more opportunities to further improve customer experience at every

touchpoint, improve asset and grid management, and increase operational

efficiency.

Meralco has also leveraged MDP to launch M-Wing, a single-source management

dashboard, accessible on-line via mobile devices, for reporting of key

performance indicators. The business performance reports are presented

internally to Meralco and the Board, as well as externally to investors and the

media.

"By unlocking the value of information to insights and harnessing the connected

intelligence across Meralco, we bring to light where and how we can drive

exceptional service to our customers, streamline our internal operations and

create new opportunities for innovation - fully recognizing the power of data

as an enabler to business growth," said Rocky D. Bacani, Meralco First Vice

President and Head of Information, Communication, Technology and Transformation.

"We're delighted to support Meralco on its data journey and enable data-driven

decision-making to provide value for both the organization and its customers.

Cloudera's scalable hybrid data management and analytics platform will help

Meralco streamline data and maximize the value gained through its entire data

lifecycle," said Remus Lim, Vice President of Asia Pacific and Japan, Cloudera.

Additional Resources

  - For more information on the Cloudera Data Platform, please visit

    https://www.cloudera.com/products/cloudera-data-platform.html

  - For more information about Cloudera's Energy & Utilities Solutions, please

    visit https://www.cloudera.com/solutions/energy-and-utilities.html

About Cloudera

At Cloudera, we believe data can make what is impossible today, possible

tomorrow. Cloudera taught the world the value of data, creating an industry and

ecosystem powered by the relentless innovation of the open source community. We

empower our customers, leaders in their industries, to transform complex data

into clear and actionable insights. Through our hybrid data platform,

organizations are able to build their data-driven future by getting data, no

matter where it resides, into the hands of those that need it. Learn more at  

www.Cloudera.com .

Cloudera and associated marks are trademarks or registered trademarks of

Cloudera, Inc. All other company and product names may be trademarks of their

respective owners.

Source - Cloudera, Inc.

CONTACT: Cassandra Lew: press@cloudera.com; Anisah Ghapar:

singaporecloudera@archetype.co