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Colt DCS Applauded by Frost & Sullivan for Delivering Operational Efficiency and Value to Customers in the Data Center Infrastructure and Operations Industry

PR97826

SAN ANTONIO, Sept. 15, 2022 /PRNewswire=KYODO JBN/ --

-- Colt DCS's continuous flow of communication builds client relationships and

eases operations while delivering an exceptional customer experience.

Recently, Frost & Sullivan (

https://c212.net/c/link/?t=0&l=en&o=3645314-1&h=3934191980&u=http%3A%2F%2Fwww.frost.com%2F&a=Frost+%26+Sullivan

) researched the global data center infrastructure and operations industry and,

based on its findings, recognizes Colt Data Centre Services (Colt DCS) (

https://c212.net/c/link/?t=0&l=en&o=3645314-1&h=3949051440&u=https%3A%2F%2Fwww.coltdatacentres.net%2F&a=Colt+Data+Centre+Services+(Colt+DCS)

) with the 2022 Global Customer Value Leadership Award for its excellence in

the sector.

Photo - https://mma.prnewswire.com/media/1896579/Colt_DCS_Award.jpg

Colt DCS's meticulous efforts and initiatives enhance the customer experience

and ultimately ensures the customer satisfaction levels are high.  Its

excellent customer service and ownership experience enable total flexibility

and transparency, with respect to operations and management. The company

bolsters customer relationships to address current client needs.  Colt DCS

ensures it develops long-term partnerships with customers to preserve their

internal business processes with passion and ease.  Colt DCS's vision is to be

the most trusted and customer centric operator in the industry and it is

evident of the effort and value they put into achieving this.

The company continues to finetune and perfect its operational efficiency

strategies, offering value to customers, in terms of power availability and

uptime, temperature, and security management.

The company continues to adapt its design with consideration to the evolution

of cooling technologies, power density requirements, sustainability issues and

driving innovations from both the technical and operational perspective. The

company addresses unmet market needs through a customer needs identification

process, and its pre-sale strategy prioritizes collaboration, translating

customer requirements into a highly tailored and flexible built-to-suit design,

with the needed commercial framework to provide unmatched client services.  

From Health and Safety, to Physical and Cyber Security Colt DCS understands and

delivers to its customers' needs whilst ensuring a Continuous Improvement

mechanism can take them further forwards, keeping up with evolving demands.

Colt DCS's customer request portal provides simple but slick access to Service

Requests and a Customer Service and Transformation Team working alongside a

robust Incident and Change Team ensures Customers receive 24/7 assistance from

a human being should they need it. The company maintains a high standard of

data center operation supported by an experienced and unusually long serving

work force.  Having this trusted and stable workforce is testament to the focus

Colt DCS has on its recruitment, retention and reward schemes.

The newly introduced 'internal performance control' governance approach works

alongside various customer scoring criteria to ensure key functions maintain a

high level of customer satisfaction and the Senior Management Team have full

transparency of the activity and performance impacting the customer. The

introduction of Colt DCS's Autodesk BIM360 enhances collaboration, control, and

planning and provides complete access to updated project plans, including

creative tools to manage large-scale projects more efficiently.  Again,

testament to Colt DCS's Continuous Improvement approach and desire to ensure

they are easy to do business with.

According to Gautham Gnanajothi, Global Research Director, Energy & Environment

at Frost & Sullivan, "Colt DCS's unique Continuous Improvement mechanism of the

post-sales process captures changing customer requirements and desires, feeding

them into the business process. This ultimately adds new avenues of value

addition to customers."

"Colt DCS has dedicated a tremendous amount of time and resources to invigorate

and bolster its operational and design solutions that address current unmet

market needs and anticipated future customer requirements. It offers high

standards in operation and management, delivering a truly holistic solution and

substantial value to customers," added Gnanajothi. For its strong overall

performance, Colt DCS is recognized with Frost & Sullivan's 2022 Global

Customer Value Leadership Award in the data center infrastructure and

operations industry.

Each year, Frost & Sullivan presents this award to the company that has

demonstrated excellence in implementing strategies that proactively create

value for its customers, with a focus on improving the return on investment

that customers make in its services or products. The award recognizes the

company's unique focus on augmenting the value that its customers receive,

beyond simply good customer service, leading to improved customer retention and

customer base expansion.

Frost & Sullivan Best Practices Awards recognize companies in various regional

and global markets for demonstrating outstanding achievement and superior

performance in leadership, technological innovation, customer service, and

strategic product development. Industry analysts compare market participants

and measure performance through in-depth interviews, analysis, and extensive

secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in

helping investors, corporate leaders, and governments navigate economic changes

and identify disruptive technologies, Mega Trends, new business models, and

companies to action, resulting in a continuous flow of growth opportunities to

drive future success. Contact us: Start the discussion (

https://c212.net/c/link/?t=0&l=en&o=3645314-1&h=3683556336&u=https%3A%2F%2Fww2.frost.com%2Fcontact-us%2F&a=Start+the+discussion

).

Contact:

Bianca Torres

P: 1.210.247.8860

E: bianca.torres@frost.com

About Colt DCS

Colt DCS provides true service and operational excellence in the sustainable

design, build, delivery and operational management of hyperscale data centres

across Europe and APAC. We provide data centre solutions to hyperscale and

large enterprise customers across 14 state of the art carrier neutral data

centres spanning 8 cities.

Our hyperscale and colocation solutions allow our customers freedom to plan

effectively for the growth of their business, knowing that their data centre

strategy is ready for the demands of tomorrow.

We have over 25 years of experience in the industry, delivering on our vision

of being the most trusted and customer centric data centre operator in the

market. We put environmental awareness at the heart of everything we do because

we know it's the right thing to do for our planet. That's why we're taking the

ownership to reduce our environmental impact globally and make sustainability a

key strategic driver. As part of our sustainability journey, alongside our

sister company we are committed to reducing Scope 1 and Scope 2 emissions by

47% by 2030 and work closely with suppliers to significantly reduce Scope 3

emissions throughout our supply chain, to limit global warming to well below

2°C by 2030.

SOURCE Frost & Sullivan