PR98207

LONDON, SAN JOSE, Calif. and BENGALURU, India, Oct. 12, 2022 /PRNewswire=KYODO JBN/ --

    Microland announces the launch of SmartCenter 2.0 to deliver observability

and hyper-automation capabilities on the ServiceNow Platform®

    Microland, a global digital transformation leader, announced its

advancement to Premier Partner in the ServiceNow Partner Program. As a Global

Professional and Managed Service Partner, Microland offers a broad range of

Business and IT transformation solutions and services on the ServiceNow

Platform for its global clients. Microland's transition to Premier Partner

validates its achievements in the ServiceNow partner assessment methodology,

which identifies the activities, accomplishments, and commitments that

demonstrate Microland's level of ServiceNow investment and go-to-market

maturity.

    As digital workflow platforms are quickly becoming the foundation of

business units across an enterprise, technology practitioners are recognizing

the need to provide observability and automation for modern distributed

applications that can help identify, explore, correlate, and address issues

across the entire technology stack. In this endeavor, Microland announced the

launch of SmartCenter 2.0, an in-house platform built on the ServiceNow

Platform with observability and hyper-automation capabilities that are derived

from established Microland IPs, including Intelligeni

(https://www.intelligeni.com/), Microbots

(https://www.microland.com/blogs/microbots-excellence-through-automation-ai),

and SmartInsights (https://www.microland.com/blogs/whats-in-a-dashboard).

    SmartCenter 2.0 comes with a pre-configured suite of solutions for

enterprise service management (ESM) that provides technology infrastructure and

application observability, AI/ML-based Cognitive diagnostics, and automated

remediation delivered through a robust platform to enhance user experience.

SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and

can be readily deployed across Business Services, Healthcare & Lifesciences,

Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities

sectors.

    With SmartCenter 2.0, Microland clients will be able to optimize their IT

and Business processes, drive process efficiencies, and enhance resource

visibility that can lead to improvements in employee experience and

productivity while significantly reducing their IT operations costs. Learn more

about SmartCenter 2.0 and the partnership with ServiceNow

(https://www.microland.com/partner/servicenow).

    Satish Sukumar, Senior Vice President and Global Head – Platforms,

Microland, said, "We are excited about being recognized as a ServiceNow Premier

Partner which brings new opportunities for us to serve our global clients. Our

work with ServiceNow has enabled us to strengthen SmartCenter 2.0 which

provides cloud-based advanced automation with deep observability across the

client technology landscape. We have enriched SmartCenter 2.0 with advanced

workflows that can accelerate deployments."

    Microland has been a trusted partner for ServiceNow implementations for

several global enterprises. A case in point is their strategic partnership with

Weir Group for managing their ServiceNow implementation. Microland has

collaborated with Wier Group to help them streamline workloads and processes,

increase the degree of automation, manage technical debt, and unlock value with

each version upgrade of the ServiceNow platform. Microland provides

implementation and managed services for Weir Group across ITSM, HR, Service

Asset Management (SAM), and various integrations using Integration Hub.

    "Microland has been a trusted partner in ensuring we derive the best value

from our ServiceNow implementation. They are responsive and more importantly

have the right ServiceNow expertise to collaborate with us in our digital

transformation journey. Their concerted efforts to work alongside our teams to

champion core initiatives is highly commendable," said George Matheson, Global

Transformation Director – IS&T Core Services, The Weir Group PLC.

    "We are excited that Microland has taken advantage of our co-create model

and built a unique solution on top of the ServiceNow Platform," said Ravi

Asrani, Global Vice President, Service Provider Business, ServiceNow. He

further added that, "Smart Center 2.0 is a great example of expanding an

as-a-service offering and we look forward to our continued engagement."

    About Microland

    Microland's commitment to 'Making Digital Happen' allows technology to do

more and intrude less. We make it easier for enterprises to transition to

nextGen digital infrastructure through our extensive service portfolio

including Cloud and Data centers, Networks, Digital Workplace, Cybersecurity,

and Industrial IoT. We ensure that the embrace of digital services is

predictable, reliable, and stable.

    Microland is making digital happen for enterprises with a laser focus on

services that are more relevant to our clients and prospects than ever before,

guaranteeing business outcomes. Incorporated in 1989 and headquartered in

Bengaluru, India, Microland has more than 4,500 digital specialists across

offices and delivery centers in Asia, Australia, Europe, the Middle East, and

North America.

    ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow

marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the

United States and/or other countries.

    Read more here: https://www.microland.com/

    Logo: https://mma.prnewswire.com/media/1343841/Microland_Logo.jpg

Source: Microland