PR98094

LONDON, Oct. 12, 2022 /PRNewswire=KYODO JBN/ --

The world's most lucrative AI business – Chatbots/Virtual Digital Assistants --

will remain a market served by a robust, diverse ecosystem of vendors. In a new

report, Omdia(

https://omdia.tech.informa.com/topic-pages/artificial-intelligence?utm_source=media&utm_medium=pressrelease&utm_campaign=AImarketmaturity

) suggests that contrary to a wide range of vendor assessments and traditional

technology market trends, Chatbot/VDA solutions will not be dominated by a

small number of big-name vendors.

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https://mma.prnewswire.com/media/1911373/Enterprise_chatbot_VDA_spend__world_markets.jpg

"There are several reasons for a robust chatbot solutions market," said Mark

Beccue, Principal Analyst, Omdia(

https://omdia.tech.informa.com/authors/mark-beccue?utm_source=pr&utm_medium=pressrelease&utm_campaign=chatbotsvirtualdigassistant

), "One, there is persistent market demand for solutions which address a broad

spectrum of complexity, from pro developer Do It Yourself (DIY) tools and no

code SaaS to bespoke end to end solutions; two, it's likely there will be new

market disruptors because of evolving technology, particularly the potential

emergence of affordable NLU and training from open-source Large Language Models

(LLM), and three ,the total addressable market is very large and very complex,

led by broad market drivers for CX and workflow automation. The market

opportunity is nowhere near saturated or commoditized, leaving the door open

for a variety of vendors to succeed and prosper."

Omdia notes other market trends shaping the trajectory for Chatbots/VDAs,

including demand for increasingly sophisticated roles for chatbots, the rising

importance of BPOs and SIs in the ecosystem and the legitimacy of messaging

channels. "Chatbots & Virtual Digital Assistants 2022: Market Trajectory,

Forecasts(

https://omdia.tech.informa.com/OM023875/Chatbots-amp-Virtual-Digital-Assistants-2022-Market-Trajectory-Forecasts?utm_source=pr&utm_medium=pressrelease&utm_campaign=chatbotsvirtualdigassistant

)", examines all these issues and more. The report will help readers understand

the rapidly shifting enterprise Chatbot/VDA market landscape by identifying key

drivers and barriers, market trends, the dominant use cases, who the key

players are, why they are so key, and what they see in the marketplace. It

provides forecasts for Chatbot/VDA spend through 2026 with analysis by

verticals and regions.

Mark Beccue and a team of Omdia analysts will be presenting and debating a wide

range of upcoming IoT, AI and Quantum Computing issues and trends at The AI

Summit & IoT World Austin, co-located with the Quantum Computing Summit 2-3

November 2022. Register for a media pass or request an analyst briefing here.

ABOUT OMDIA

Omdia, part of Informa Tech, is a technology research and advisory group. Our

deep knowledge of tech markets combined with our actionable insights empower

organizations to make smart growth decisions. To learn more, visit

www.omdia.com.

Media Contact

Fasiha Khan / T: +44 7503 666806 / E: fasiha.khan@omdia.com

SOURCE: Omdia