PR98635

XUZHOU, China, Nov. 4, 2022 /PRNewswire=KYODO JBN/ --

XCMG (SHE: 000425), world's top three construction machinery manufacturer,

recently completed its Global Service Month event, making visits to some 3,000

companies spanning 50 countries and regions to enhance the customer experience

among its globe wide industrial clients from resources, energy, transportation,

construction and more.

Taking place during the month of September, company representatives racked up

over one million kilometers in journeys as they endeavored to provide XCMG

clients with value-added services such as equipment inspections, operational

guidance, and overseas promotion of the company's X-GSS app. For key market

areas, they emphasized and guaranteed the company standards of "responding

within 15 minutes, arriving within 2-24 hours, and completing work within 4-48

hours."

"XCMG has always held the global construction aftersales market as a top

priority during our push for international development," said Lu Chuan,

President and Deputy Party Secretary of XCMG Machinery. "We have continuously

raised investments in this area in recent years and established a complete

after-market network overseas."

"XCMG has built a team of nearly 4,000 overseas service engineers and empowered

its global clients through the 'XCMG Global Digital Spare Parts Service

Information System (X-GSS).' We will give full play to cutting-edge

new-generation technologies such as big data and 5G so that we can provide

timely and convenient services," Lu added.

Among the more interesting highlights of Global Service Month were the

experiences of the service team in Gabon, Africa. The five-person team set off

from the capital Libreville in early September, traversing more than 2,000

kilometers to four construction sites located in areas of old-growth forest to

provide door-to-door services to customers.

To reach the sites, the group had to cross two rivers by boat and then navigate

a new forest road built by bulldozers, in an epic trip taking more than 10

hours. Around the world, there were countless other service teams, like the one

in Gabon, going above and beyond to make a difference during XCMG Global

Service Month. The service teams comprise engineers and product managers who

assist global machinery users with maintenance, training, and other

professional services.

XCMG has also announced plans to join hands with global partners to build

overseas training centers in more than ten countries, such as Thailand and

Indonesia, to provide support for localized training overseas. They aim to

newly train 1,000 service engineers and 10,000 mechanics abroad.

XCMG Global Service Month was well-received across the board. "With the help of

the XCMG service team, I was taught how to use the X-GSS system firsthand,"

said Mr. Supia, a client in Indonesia.

Other customers felt reassured by the level of aftersales services. "I am so

pleased I bought a ZL50GN loader, it works so well," said Mr. Ahmend in Ghana.

"XCMG's perfect after-sales service also makes me feel more at ease."

Mr. Shakhawat from Bangladesh was impressed by the availability of the

services. "No matter when the problem occurs, XCMG's service team can come to

the site and help solve the problem first time, which is really great!" he said.

Going forward, XCMG aims to establish a multi-functional system for registering

overseas customers' service information based on its existing global service

network. The company aims to raise the quality of the services on offer through

this initiative.

For more information, please visit XCMG(https://www.xcmg.com/).

SOURCE: XCMG

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   Caption: XCMG recently completed its Global Service Month event, making visits to some

3,000 companies spanning 50 countries and regions to enhance the customer

experience among its globe wide industrial clients from resources, energy,

transportation, construction and more.