PR98908

JAKARTA, Indonesia, Nov. 21, 2022 /PRNewswire=KYODO JBN/ --

IGT received 3 golds and a runner-up award at the '17th Annual Global Top

Ranking Performers Awards APAC'

    IGT Solutions (IGT) won several accolades at the recent '17th Annual Global

Top Ranking Performers Awards APAC' organized by ContactCenterWorld—the world's

largest contact center association. IGT represented Tokopedia as its CX

(Customer Experience) partner for 'Tokopedia Care' and received top honors for

its innovative approach to digital CX.

    Every year, over 2000 CX experts from 80+ countries compete in 50+

individual, team, and company award categories for a chance to win a

prestigious ContactCenterWorld global award. IGT credits its win to following

Tokopedia's guiding principle of 'Focus on the Consumer and implement FIRST

(Friendly, Proactive, Simple, Trusted)'. By combining human intelligence and

digital technologies, IGT delivered exceptional digital CX services in

Tokopedia Care across different interaction channels such as email, social

media, and chat.

    As a provider of next-gen, seamless, omnichannel customer experiences for

over 20 years, IGT is the preferred partner for the world's foremost travel and

hi-tech companies. The company's resounding successes at the ContactCenterWorld

global awards in 2022 include:

    Gold Medals:

1.        Individual Award—Best Client Service Manager (outsource only)

2.        Team Award—Best Client/Account Management Team

3.        Team Award—Best Customer Service Team

    Runner-Up Medal:

-        Individual Award—Best Contact Center Trainer

    Vipul Doshi, CEO of IGT Solutions, said, "These awards are a testament to

the strong relationship between IGT and Tokopedia. Both organizations are

striving towards a shared vision of enhancing and improving customer

experiences by amalgamating human intelligence and digital technologies."

    Rudy A. Dalimunthe, Senior Vice President of Sales Operations & Product,

Tokopedia, said, "We hold three core values called '3DNA,' of which 'Focus on

Consumer' is one. One way we manifest this is through Tokopedia Care, available

24/7 to help address consumers' questions and concerns, which positions our

consumers as some of our most important partners. Thus, these awards are

testaments to Tokopedia Care and IGT Solutions' strong collaboration in

providing the best customer service for Indonesians. We also hope that these

awards can advance the extent of collaboration and innovation between Tokopedia

and IGT Solutions to develop Tokopedia Care into the mainstay of Indonesia's

customer service."

    About IGT Solutions

    IGT Solutions is a next-gen customer experience company that defines and

delivers transformative experiences for global brands. It does this by using

innovative digital technologies and by combining digital and human

intelligence. IGT is the preferred partner for managing end-to-end CX journeys

across travel and high growth tech industries. Established in 1998, IGT has

more than 85 global marquee customers and 25,000+ CX experts servicing client

processes from 30 global delivery centers. IGT's service offerings include

application development and maintenance, application testing and performance

analysis, enterprise DevOps, mobility strategy and Consulting, Robotic Process

Automation (RPA) and analytics, and a full spectrum of BPM support.

www.igtsolutions.com

    About Tokopedia

    Tokopedia, an Indonesian technology company, has a mission to achieve

digital economic equality. Tokopedia's vision is to build a Super Ecosystem

where anyone can start and find anything. Today, Tokopedia empowers millions of

sellers and users through marketplaces and digital products, fintech and

payment, logistics and fulfillment, as well as Tokopedia Partners. Tokopedia is

part of the GoTo group, the largest digital ecosystem in Indonesia that

includes Gojek, Tokopedia, and GoTo Financial. www.tokopedia.com

    Photo:

https://mma.prnewswire.com/media/1951097/IGT_Solutions_Tokopedia_Care.jpg

    Source: IGT Solutions