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TAIPEI, Jan. 13, 2023 /PRNewswire=KYODO JBN/ --

Taking the trophy as the one of the best products in Taiwan at Taiwan

Excellence Awards 2023, TPIsoftware's

SysTalk.Chat(https://www.tpisoftware.com/en/products/systalk-chat), the

conversational AI chatbot, has reached new heights in driving smart healthcare

with AI-powered customer services. By adopting SysTalk.Chat, Chang Gung

Memorial Hospital (CGMH), the largest hospital in Taiwan, has become the first

medical institution in Taiwan providing holistic AI voice-enabled customer

services.

The AI voice agent Apo has assisted CGMH in serving over 80,000 person-times

monthly, achieving an astounding 92% customer satisfaction. The service spans

from appointment to hospital bed admission and more. It has performed 18,000

outbound calls each month for the TOCC patient inquiry, reducing the staff's

burden by 52%. Moreover, people save 50% of the time on appointment scheduling

via texts or calls within 2~3 minutes. "Apo also provides phone support to

better serve users," said Jeff Lin, VP of Innovation & AI Product Division at

TPIsoftware.

The Fintech expert TPIsoftware has also been acclaimed for its AI expertise

with many success cases across industries. Its AI innovation has also been

awarded the Future Commerce Awards 2022 and the CX Asia Excellence Awards 2021,

along with government's affirmation as a certified AI service organization and

a first-place vendor of Co-supply Contract Procurement.

As the first hospital using AI-powered text and voice customer service, CGMH's

adoption of SysTalk.Chat marks a big step forward for the healthcare industry

in Taiwan to revolutionize patient experience. AI chatbot in healthcare systems

is not as widespread as that in financial services; many hospitals are still

providing customer support in a traditional way, and digitally-driven

healthcare is imperative to foster patient accessibility.

"We are delighted to implement TPIsoftware's SysTalk.Chat to deliver optimized

customer experience and seamless communication," said Chia-Hao Lee, manager of

Medical Information Division from Chang Gung Memorial Hospital.

Ben Yao, CEO of TPIsoftware, said "TPIsoftware has been transforming healthcare

services delivery with AI, helping the industry focus more on patient care and

maximize hospital efficiency."

About TPIsoftware(https://www.tpisoftware.com/en/)

TPIsoftware provides enterprise software and solutions globally with two main

products –the iPaaS

DigiFusion(https://www.tpisoftware.com/en/products#digifusion) and the

AI-powered SysTalk.ai.(https://www.tpisoftware.com/en/products#systalkai) It

also specializes in FinTech, InsurTech and more.

Media Contact:

Peggy Tsai

+886-2-2658-0508 #1606

peggy.tsai@tpisoftware.com

Bernie Gee

+886-2-2658-0508 #1608

bernie.geei@tpisoftware.com

10F-2, No. 335, Ruiguang Road, Neihu District, Taipei, Taiwan

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Source: TPIsoftware